Dear Valued Customer,

In case you have any complaint, kindly follow one of the below methods for submitting an official complaint to us. The complaint will be filed and treated accordingly once received by our Complaints Unit.

1- Visit our branch located in Al-Tijaria Building, 7th Floor, Al-Morqab, Al-Soor Street, Block 3, Kuwait City, State of Kuwait. Ask the staff to provide you with the Complaint Form to fill out and submit at the branch.
2- Download the Complaint Form from the link below, fill out accordingly and mail to our bank at P.O. Box 5826, Safat 13059 Kuwait.
3- Download the Complaint Form from the link below, fill out the form and scan it, then email it to complaints@kw.icbc.com.cn

Once the complaint is received by our Complaints Unit, expect a response from our bank within 15 business days. In case the bank did not reach a solution to the filed complaint, the customer has the right to file a complaint to Central Bank of Kuwait’s Customer Protection Unit. If the customer complaint is seen with the court, the Complaints Unit will not respond to the customer.

Complaints Form(Arabic)

Complaints Form(ENG)