Dear customers:
To provide you with better services, our bank will carry out an upgrade and maintenance of the Physical Precious Metals System from 4:10 AM to 4:30 AM on September 14, 2025. During this period, the following services will be suspended: personal mobile banking, personal online banking, corporate online banking, ICBC e-Life, and the WeChat Mini Program "ICBC e-Customization" physical precious metals price inquiry services; personal mobile banking, personal online banking, ICBC e-Life, and the WeChat Mini Program "ICBC e-Customization" physical precious metals order placement services; and the customization request services via the WeChat Mini Program "ICBC e-Customization."
In addition to the aforementioned impacted services, Internet Banking, Mobile Banking, Self-Service Terminals, Call Center Bank Service, Bank-Enterprise Connectivity, and other service channels will remain fully operational during the system upgrade.
If you have any questions in business handling after system upgrading, please call 95588.
We apologize for any inconvenience caused, and thank you for your understanding.
It is hereby notified.

Industrial and Commercial Bank of China Limited
September 9th, 2025