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Service Guide to ICBC Peony Credit Card VIP Customer Service Center (Indonesia • Jakarta)

ICBC Peony Credit Card VIP Customer Service Center (Indonesia • Jakarta) was opened in mid-October, 2009 in Jakarta, Indonesia on a pilot basis. The new Center offers professional and worldwide services to Indonesian holders of ICBC Peony Platinum Card and Gold Card through the ICBC global network.

Besides general credit card services, the Peony Credit Card VIP Customer Service Center (Indonesia • Jakarta) also offers aid services in the event of an emergency: emergency lost/stolen card reporting, emergency card replacement, emergency cash advance, temporary credit limit increase.

★ Services:
I. Counter Services:
Cardholder inquiry service, account enquiry, emergency cash advance, emergency card replacement, lost/stolen card reporting, temporary credit limit increase.

II. Self-services:
A phone area for customers to pick up the phone and call the ICBC VIP line.

A special area reserved for customers to access online services: use the services with easy steps and browse through the latest news.

Platinum cardholders are entitled to 24×7 family doctor service, SOS international emergency assistance service and SOS domestic medical assistance service.

★ Notes:
I. According to the existing ICBC rules for overseas emergency cash advance, the Peony Credit Card VIP Customer Service Center (Indonesia • Jakarta) only allows cardholders to draw emergency cash once. The maximum can be drawn within the credit limit in the Peony Card account is USD 5000 or equivalent for Platinum cardholders, USD 2000 or equivalent for Gold cardholders. Currently emergency cash advance by UnionPay Platinum cards and Gold cards is not supported.

II. It takes 5 working days to replace a card. You have to pick up the new card and personal password in person at the Jakarta (Indonesia) Service Center. You have to sign and show your ID card to complete the formalities.

★ Service Hours:
Cash Services: Mondays to Fridays: 8:30-15:00
Non-cash Services: Mondays to Fridays: 8:30-17:00

★ Address and Tel:
Retail Banking Dept.
TCT ICBC TOWER,2nd Floor, J1.M.H. Thamrin No.81, Jakarta 10310
Tel: (0062) 2123556028

Note: Information provided on this page is for your reference only.  The specific details should be subject to the business operation process as well as the announcements and stipulations at your local bank outlet.ICBC reserves the right of final interpretation.