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Service Guide to ICBC Peony Credit Cards VIP Customer Service Center (Macau)
 

ICBC Peony Credit Card VIP Customer Service Center (Macau) was opened on January 7, 2010 in Macau. The new Center offers professional and worldwide services to Macau holders of ICBC Peony Platinum Card and Gold Card through the ICBC global network.

Besides general credit card services, the Peony Credit Card VIP Customer Service Center (Macau) also offers services to cardholders in the event of an emergency: emergency card replacement, emergency cash advance, temporary credit limit increase, as well as value-added services such as where to go for sightseeing, where to find discount merchants, how to make reservation.

★ Services:
I. Counter Services:
Cardholder inquiry service, account enquiry, emergency cash advance, emergency card replacement, lost/stolen card reporting, temporary credit limit increase, currency exchange. Other services include travel information on Macau, latest discount offers from the merchants, travel brochures and maps on Macau.

II. Self-services
A phone area for VIP customers to pick up the phone and call the ICBC VIP line.

A special area reserved for VIP customers to browse through ICBC website and use multiple services in an easy manner,

Platinum card holders are entitled to 24×7 family doctor service, SOS international emergency assistance service and SOS domestic medical assistance service.

III. Telephone Banking services:
In Macau, call the Macau Customer Service Center Hotline (+853) 8398 7160 and you will be connected to the ICBC call desk who can help with all the enquiries about the services and temporary credit limit increase.

★ Notes:
I. According to the existing ICBC rules for overseas emergency cash advance, the Peony Credit Card VIP Customer Service Center (Macau) only allows cardholders to draw emergency cash once. The maximum cash can be drawn within the credit line in the peony card account is USD 5,000 or equivalent for Platinum cardholders, USD 2,000 or equivalent for Gold cardholders.

II. It takes 5 working days to replace a card. You have to pick up the new card and personal password in person at the Macau Service Center. You have to sign and show your ID card to complete the formalities.

★ Service Hours:
Mondays to Fridays: 10:00-18:30
Closed on Saturdays, Sundays and Macau Public Holidays

★ Address & Tel:
Industrial and Commercial Bank of China (Macau) Limited
Shop No. 2126, the Grand Canal Shopping Center of The Venetian Macao-Resort,
Estrada da Bala de N. Senhora da Esperanca, Taipa, Macao SAR
Tel: (+853) 8398 7160;8398 7161

Note: Information provided on this page is for your reference only.  The specific details should be subject to the business operation process as well as the announcements and stipulations at your local bank outlet.ICBC reserves the right of final interpretation.


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