The first half of 2009 continues to see a healthy and rapid development of ICBC's Enterprise Annuity Business. By the end of June, the number of the corporate customers of ICBC's enterprise annuity business has exceeded 16,000 with personal accounts of enterprise annuity managed by ICBC amounting to 5.99 million, annuity funds in trusteeship management service RMB 5.7 billion and annuity funds in trusteeship service RMB 74.2 billion. And the scales of customers and business take the lead in the industry in China.
According to a person in charge of the relevant business in ICBC, the enterprise annuity business in China has gone through 5 years' regularized development, and relevant policies and systems have thus continuously been improved, market environment optimized, and funds scale and management level both elevated. This produces a good external environment for the development of the enterprise annuity business provided by commercial banks. As one of the first financial institutions allowed of the enterprise annuity business, ICBC, together with ICBC Credit Suisse Asset Management Ltd, holds the "full license" of the services that include corporate trusteeship, account management, trusteeship management, and investment management. In recent years, ICBC has maintained its advantages in the industry in aspects of the overall strength, professional personnel, management standard, and service experience, and moreover, the innovation of products and improvement of the enterprise annuity services have also been widely acknowledged by customers.
First, ICBC underpins the research and development of products for innovation, and have respectively developed the annuity service for Internet Banking, annuity service for Telephone Banking, the Peony Annuity Credit Card, "Ruyi Pension Management 1" and other products, so as to ameliorate its corporate annuity product system and to satisfy the diversified needs of the customers. Among others, the "Ruyi Pension Management 1" is in the charge of ICBC and other four excellent annuity management institutions as its plan managers. This enterprise annuity product stands as the first one in China, which bears different portfolios set with different specialties of investment plan managers and allows investment conversions for individuals. This product has received good response as immediately put into the market, with 574 signing companies and 440,000 beneficial employees by the end of the June. Besides, the enterprise annuity products under standardized management and operation, which are jointly offered by ICBC and other professional institutions, are also favored by customers, and these products include "Taiping-ICBC Sigma Plus Occupational Pension Scheme(Integration of Expertise & Reliability)", "PINGAN-ICBC With your life Enterprise Annuity Scheme", "TAIKANG-ICBC Hengtai Enterprise Annuity Scheme", "CLPC-ICBC Yongrui Enterprise Annuity Scheme", and so on.
Second, ICBC has always abided by its tenet of the enterprise annuity business of "Honesty and Credibility, Diligence and Responsibility" in the service of customers, trying to provide enterprise annuity services of specialization, convenience, personalization and characterization in order to "assure the enterprise, and assure the employee". ICBC pays special attention to the talents development in this service to improve its level, and has trained a professional team of high quality and strong capability. In the meantime, ICBC continuously improves its service function and enhances its business handling capacity by the constant optimization and upgrading of the enterprise annuity business information system. In order to fundamentally ensure the service quality, ICBC has also emphasized on service management, which is conducted through regular follow-up interviews and tracking of service effects and customer opinions, and thus to carry on the continuous improvement of services.
This official of ICBC remarks that the promotion of the enterprise annuity plan is significant for individuals, enterprises and society at large. ICBC will continue to strengthen and better the multi-layered, wide-spread service , and make every effort to provide excellent enterprise annuity service for more enterprises.
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