Mailling Paper Statement Service Fee

Let’s go Green together. ICBC Asia will reduce carbon emissions with you, and switch to use e-Statements and e-Advice immediately. You can view, print or save the statements or advices by logging on to our online banking, which is safety and more convenient. You do not need to keep any paper statement or advice and do not worry about the information will be lost. Starting from July 1, 2020, the Bank will adjust the paper statement service charges, and convert to electronic mail services for some eligible customers at the same time. Details are as follows:

Details of Paper Statement Service Annual Fee

Starting from July 1 2020, the Bank will adjust the fee for paper statement from「HK$20/year」to「HK$10/quarter」. After the fee adjustment, customers will be charged「HK $ 10」for the first half of 2020. If you continue to use paper statement after July, a quarterly fee will be charged in the first month after the end of each quarter.

The Paper Statement Service charges will be applicable to the following types of statement:

Our Banking Statement including Integrated Account, Elite Club Account, e-Age Banking Account, Current Account, Statement Savings Account and Time Deposit Account;

Effective Period Charge Criteria Paper Statement Service Annual Fee Debit Month
From July 1, 2020 For statements received through mail from the effective date, the service fee will be charged according to the relevant service fee for mailing statement. HK$10/quarter The first month after each quarter

The Paper Statement Service Charges will NOT be applicable to investment, loans, mortgage and company accounts.

Customers who meet the following criteria will also be exempted:
(1)Aged below 18 or aged 65 and above;
(2)Receipts of Comprehensive Social Security Assistance (supporting documents required);
(3)Persons who present a proof of disability document (e.g. document of receiving government disability allowance);
(4)Low income customers, monthly salary below HKD8,000 (supporting documents required).

Any customer who meets either criteria (2) or (3) or (4) should visit our branch to arrange for fee exemption. For joint accounts, if any one of the account holder meets the above exemption criteria, the said fee will be exempted.

How to register for Personal Online Banking and e-Statement Services

Welcome to choose our Bank e-Statement / e-Advice service through the following methods.

For Existing Personal Online Banking Customers:

  • Please register e-Statement Service through Online Banking: Please login Personal Online Banking and go to >" Electronic Services > e-Statement > Apply/ Cancel e-Statement" for application, the instruction will be processed from next statement generation date.
  • Please submit an application form to add the mobile phone or email address: Please download “Changing Address and/or Customer Information Instruction Form”from our website at www.icbcasia.com/ICBC/EnEsAdvice. Please fill in and return the form to us by (1) mailing to our specified mail box (P.O Box 872, General Post Office, Hong Kong) or (2) submitting to any of our branches in person.

For Other Customers:

Please submit an application form to register for Personal Online Banking and e-Statement Services: Please download“Personal Online Banking/Phone Banking Services - Application / Amendment Form”from our website at www.icbcasia.com/ICBC/EnEsAdvice. Please fill in and return the form to us by (1) mailing to our specified mail box (P.O Box 872, General Post Office, Hong Kong) or (2) submitting to any of our branches in person.

For enquiries, please contact our Customer Service Hotline at (852) 218 95588.

For Paper Statement Service Annual Fee FAQ, please click here for details.