Mailing Paper Statement Service Annual Fee

ICBC(Asia) has launched an estatement service for promoting green environmental protection. Customer can register the e-statement service via online banking, and view the electronic copy of statement any time anywhere though ICBC (Asia) Personal Internet Banking. ICBC(Asia) also continues to provide paper statement services to cater for the actual needs of different customers, and the relevant Paper Statement Service Annual Fee will apply.

Details of Paper Statement Service Annual Fee

The Paper Statement Service Annual Fee will be applicable to the following types of statements:

1. Banking Consolidated Statement including Integrated Account, Elite Club Account, e-Age Banking Account, Current Account, Statement Savings Account and Time Deposit Account;

Effective Period Charge Criteria Paper Statement Service Annual Fee Debit Month
With effect from 1 January 2018,
for every 12-month period from
1 January to 31 December of each calendar year
For Paper Statements received through mail during the Effective Period, the relevant Paper Statement Service Annual Fee will apply. HK$20 First Half of the following year
With effect from 1 January 2018, for every 12-month period from 1 January to 31 December HK$20 per type of statement First Quarter of the following year

A portion of the fees collected will be donated to charity to support environmental protection.

Fee Exemptions

The Paper Statement Service Annual Fee will NOT be applicable to investment, loans, mortgage and company accounts.

Customers who meet the following criteria will also be exempted:

(1) Aged below 18 or aged 65 and above;
(2) Receipts of Comprehensive Social Security Assistance (supporting documents required);
(3) Persons who present a proof of disability document (e.g. document of receiving government disability allowance);
(4) Low income customers, monthly salary below HKD8,000 (supporting documents required).

Any customer who meets either criteria (2) or (3) or (4) should visit our branch to arrange for fee exemption. For joint accounts, if any one of the account holders meets the above exemption criteria, the said fee will also be exempted.

How to register for Personal Internet Banking and e-Statement Services

For existing Personal Internet Banking users:

Register via our Internet Banking: Please login Personal Internet Banking and go to >" Electronic Services > e-Statement > Apply/ Cancel e-Statement" for application, the instruction will be processed from next statement generation date.

For other customers:

Submit Application form: Please download “Personal Internet Banking/Phone Banking Services - Application / Amendment Form” from our website at www.icbcasia.com/ICBC/EnEsAdvice. Please fill in and return the form to us by (1) mailing to our specified mail box (P.O Box 872, General Post Office, Hong Kong) or (2) submitting to any of our branches in person.

For enquiries please contact our Customer Service Hotline at (852) 218 95588.

For Paper Statement Service Annual Fee FAQ, Please click here.