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General Login

  1. How to open the Secutities Account?

    Answer: You can open a stock account (cash) through mobile banking, online banking, branches and other channels.
    Open via Mobile Banking
    Open via Internet Banking
    Open via branch: (You need to bring your personal ID card/address proof for the past three months)
    You can open a Secutities Margin Account through mobile banking, online banking, branches and other channels. Open via Mobile Banking
    Open via Internet Banking
    Open via branch: (You need to bring your personal ID card/address proof for the past three months)

  2. How to apply for the ICBC (Asia) Personal Internet Banking account?

    Answer: If you own the ICBC (Asia) ATM card or Credit Card with the password, you can use the function “Register Now” via the Personal Internet Banking or Mobile Banking login page and follow the instruction to apply the Personal Internet Banking account. Or you can download ICBC (Asia) Mobile Banking APP and use the “New Customer Account Opening” function to open Integrated Account and Consolidated Investment Account (Get more details via "ICBC Smart Invest" APP : “Account / Trade > Guideline of A/C Opening”) or visit any of our branch for Application.

  3. How to apply an ICBC (Asia) Securities account?

    Answer:If you activated the Personal Internet banking service, you can login and choose the function of “Investment > Apply Investment Account” or login to Mobile banking and apply via “Help & Support > Application Center”, choose “Apply Investment Account”, “Apply Securities Account (Cash)” or “Apply Securities Account (Margin)”. Securities Account account or Investment account will be effective on next working day after the account is opened successfully. You can also visit any of our branches with identity proof and residential proof for Application.

  4. Can I open an Investment Account via online channels if I am employed by SFC Licensed Corporations or registered institutions?

    Answer:According to SFC regulations, you need to provide a consent letter from your employer when you open an investment account if you are employed by SFC licensed corporations or registered institutions. Since the Investment Account opening consent letter cannot be accepted by ICBC (Asia) Mobile banking APP and Personal Internet banking, you can visit any of our branches for Application.

  5. How to apply for the Internet Securities Services?

    Answer:You may apply via Personal Internet Banking/ Mobile Banking (for Personal Customers only) or visit any of our branches and complete the Internet Securities Services Application. Before you open a ”Consolidated Investment Account - Securities (Cash)”, it is a prerequisite for you to maintain a HKD current or statement account, which will be used for the trade settlements arising from securities trading.

  6. If I have a ICBC (Asia) ”Consolidated Investment Account - Securities (Cash)”, can I use the Internet Securities Services immediately?

    Answer:Personal Customers: Yes, you can use Internet Securities Services after a business day when account is successfully opened. Corporate Customers: No, you need to complete and return the “Internet Securities Services Application Form” to the Bank before enjoying the services.

  7. How to apply for US Securities Trading Service?

    Answer:After you have opened securities account and registered USD Settlement Account, you mayparticipate in US Securities Trading Service by accepting and sign the "W-8BEN" (for non-USpersons only). You can accept and sign the "W-8BEN" via "ICBC Smart Invest" APP, by fax or visiting any of our branches to apply the trading service. "W-8BEN" is valid for three years provided that there is no change to your information or tax status.

  8. How to activate Shanghai and Shenzhen Stock trading services?

    Answer: If you have activated our securities services and registered a RMB account for settlement, you can go through online Banking/Mobile Banking under "Shanghai Stock/Shenzhen Stock > Apply for Shanghai Stock/Shenzhen Stock Trading Services" or visit any A branch confirms the "Comprehensive Statement of Terms and Conditions for Trading Services" and "Statement on Handling of Personal Data for Northbound Trading Services for Shanghai-Hong Kong Stock/Shenzhen-Hong Kong Stock" for Shanghai-Hong Kong Stock/Shenzhen-Hong Kong Stock. Generally, it takes about 3-4 working days to take effect for the Northbound Trading/Shenzhen Stock trading services.

Fees

  1. What are the charges for Hong Kong stocks?

    Answer:Hong Kong stock fees are as follows:

    Answer:Hong Kong stock fees

  2. What are the charges for US stocks?

    Answer:US-share fees

  3. What are the charges for Shanghai and Shenzhen Stock Connect?

    Answer:>Charging standards for Shanghai and Shenzhen Stock

  4. What are the Hong Kong stock transaction fees?

    Answer:In general, Hong Kong stock transaction fees consist of five parts: brokerage commissions charged by banks or securities companies, transaction levies charged by the Securities and Futures Commission (SFC), transaction fees charged by the Hong Kong Stock Exchange (HKEx), and the stamp duty* charged by Hong Kong SAR Government, CCASS fee charged by Hong Kong Securities Clearing Company Limited (CCASS). *Some securities products are not subject to Hong Kong stamp duty.

  5. Do I need to pay the service charges for securities transactions using the electronic channels?

    Answer:For customers buying and selling securities through electronic channels, the brokerage commission rate is generally lower than that of non-electronic channels, In addition to brokerage commission, customers still need to pay other transaction fees when buying or selling securities through any channel. including but not limited to securities brokerage, transaction levy, stamp duty and clearing fees. For details, please click here.

  6. Does electronic channels provide real-time stock quote?

    Answer:Yes, it does. For real-time stock quote, customer will get a fixed number (General customer: 300 units, e-Age Banking customers: 400 units, Elite Club/Private Banking customers: 500 units) of free real-time quotes in each month. For each successful buy / sell transaction, you will receive 100 additional free real-time quotes. Usage in excess of your free quote entitlement for the month will be charged at HK$0.10 per quote for the relevant month and rounded up to the nearest dollar with a minimum charge of HK$5. Any unused free real-time quote will be forfeited automatically upon expiry of the month.

  7. How do I know whether my eIPO application has been successfully submitted for allotment?

    Answer: You can refer to the "Securities">"IPO"> "IPO Application Record" using the horizontal menu, and “Investments”>"Securities">" IPO" >"IPO Application Record">" using the vertical menu for the details of your eIPO application.

  8. How to calculate the IPO subscription fee?

    Answer:The subscription fee includes offering price per share multiply the lot size, 1% brokerage commission, 0.0027% SFC transaction levy and 0.005% Stock Exchange trading fee. All payments must be paid at the time of application, and the overpayment will be returned to the applicant depending on the final pricing.

  9. Does electronic channels provide Hong Kong Stocks Streaming Quotation Service?

    Answer:You can apply for Hong Kong Stocks Streaming Quotation Service on Internet Banking or "ICBC Smart Invest" APP. The charges are HK$280 and HK$200 per month respectively. Notes: 1. Streaming quotation service fee of the current month will be waived automatically for customers with Hong Kong stock transaction amount of HK$1 million or above in the previous calendar month when applying for the streaming quote service; 2. The Hong Kong stock streaming quotation service of ICBC (Asia) Personal Internet Bankingand "ICBC Smart Invest"APP are independent, which means customers need to apply separately

  10. what is loanable percentage?

    Answer:Stocks of different companies have different loanable percentage. Financial institutions and brokerages generally determine the loanable percentage of stocks in terms of different factors, for example: information on company fundamentals, asset liquidity and stock volatility,etc. Amd update according to market conditions.

ICBC Smart Invest App - General Login

  1. How can I login "ICBC Smart Invest" APP to perform securities account enquiry and securities trading?

    Answer: You can login by your existing username/ account number/ card number and password of ICBC(Asia) Mobile Banking or Personal Internet Banking on "ICBC Smart Invest" APP, then enter theSMS verification code according to the instruction. Afterwards, you will successfully login your ICBC(Asia) e-banking account and perform securities account enquiry and trading. If you are not an ICBC (Asia) customer, please refer to Chapter 2 "Account" Questions to learn howto open anICBC (Asia) Integrated Account and Integrated Investment Account. If you are already a customer of ICBC, please refer to Chapter 2 "Account" Questions to learn how to open an ICBC(Asia) Integrated Investment Account.
  2. Why are mobile number and email address required to register in ICBC (Asia) to receive SMS verification code and email notification before logging on "ICBC Smart Invest" APP?

    Answer: To comply with the latest requirements by the Hong Kong regulators and prevent unauthorizedsecurities transactions, two-factor authentication and email notification are required for online securities account enquiry and transactions to ensure your account safety.

  3. If I need to change the mobile number for receiving SMS verification code or the email address for notification, how can I do?

    Answer: If you have a Password Token, please change via ICBC (Asia) Mobile Banking "Me > Service and Setting > Change Contact Information" or Personal Internet Banking "Electronic Services >Security Center > Personal Information Enquiry / Modification". If you do not have a PasswordToken, please arrange via any of our branches.

ICBC Smart Invest App - Face ID Login

  1. What is "Face ID Login" service?

    Answer: The Face ID Login service is a function that uses Face ID on registered on your mobile device in lieu of your ICBC (Asia) Personal Internet Banking user ID and password to confirmyour identity to access the "ICBC Smart Invest" APP. It will bring you an easy mobile securities tradingexperience. Please note that you still have to perform SMS OTP verification to complete the loginprocess according to the guidelines of the Hong Kong regulator. ICBC (Asia) stronglyrecommends that you should read, understand and agree to the "Terms and Conditions for the use of the ICBC (Asia) biometric authentication service" before using the service. And, you shouldread the mobile banking security tips from time to time via our website (www.icbcasia.com).

  2. Which device is Face ID Login service applicable?

    Answer: The Face ID Login service is only available on Apple iPhone X or later iPhone models withiOS 11 or above or other electronic devices that the Bank may enable the use with the Face IDLogin service. At present, Face ID Login service is not applicable to mobile device with Androidoperating system.

  3. How can I activate the Face ID Login service in "ICBC Smart Invest" APP?

    Answer: You can activate the Face ID Login service via the following steps.

    1. Log in the "ICBC Smart Invest" APP with your account number/ card number/ username andpassword;
    2. Go to the "Settings" page under "Me" section and swipe the "Face ID" button to the right sideto activate the "Face ID Login" service;
    3. Read and agree "Terms and Conditions
    4. You will receive a six-digit SMS verification code via your registered mobile number in the Bank. Please enter the verification code within 100 seconds;
    5. Verify your Face ID;
    6. Face ID is activated, you can login "ICBC Smart Invest" APP with Face ID next time.
  4. If there is a Face ID of another person saved in my iPhone, can I still use the Face IDLoginservice?

    Answer: It is strongly recommended that you should only save your own Face ID in your iPhone. Youshould remove other Face ID(s) from your iPhone before activating the Face ID Login service. Once the Face ID Login service is activated, any Face IDs stored in your iPhone can log in your Mobile Banking account on the "ICBC Smart Invest" APP

  5. How can I deactivate the Face ID Login service in "ICBC Smart Invest" APP?

    Answer: After login the "ICBC Smart Invest" APP, go to the "Settings" page and deactivate the Face IDLogin service by swiping "Face ID" button to the left side.

  6. If I have an twin or sibling(s) bearing high resemblance to my facial appearance, can he/she access my ICBC (Asia) Personal Internet Banking account using Face ID Login service?

    Answer: The probability of a false match using Face ID varies. For safety concerns, if you have an twin or sibling(s) bearing high resemblance to your facial appearance or your facial appearance is undergoing a period of development, please do not use Face ID Login service.

  7. Can I activate the Face ID/ Fingerprint Login service by using the same ICBC(Asia) Personal Internet Banking account on multiple mobile devices?

    Answer: No. Each ICBC (Asia) Personal Internet Banking account user ID and password can onlyactivate the Face ID/ Fingerprint Login service on ONE mobile device only.

  8. If my Face ID cannot be recognized, can I still login "ICBC Smart Invest" APP with myPersonal Internet Banking account user ID and password?

    Answer: Yes, you can log in "ICBC Smart Invest" APP with your Personal Internet Banking account user ID and password at any time even you activated "Face ID Login" service.

  9. Will ICBC (Asia) record my Face ID?

    Answer: Your Face ID will not be recorded in the "ICBC Smart Invest" APP or anywhere in ICBC(Asia). You can use the Face ID on your designated device to access the "ICBC Smart Invest" APP.

  10. Under which circumstances will the Face ID Login service be mandatorily suspended?

    Answer: Your Face ID Login service would be suspended under the following circumstances

    • Your ICBC (Asia) Personal Internet Banking account and/or your mobile banking services is/are being suspended;
    • Terminate your ICBC (Asia) Personal Internet Banking account and/or your mobile bankingservices via any channel;
    • If the Face ID/Fingerprint Login service is activated on multiple permitted mobile devices byusing the same ICBC (Asia) Personal Internet Banking account, the Face ID/Fingerprint Loginservice would be deactivated on all permitted mobile device except the latest one;
    • If you logged in "ICBC Smart Invest" APP using another ICBC (Asia) Personal Internet Banking account user ID and password on the same permitted mobile device and activated the Face ID Login service, the Face ID Login service activated previously in the original bankingaccount will be suspended ;
    • You reinstall "ICBC Smart Invest" APP; or
    • You transfer the "ICBC Smart Invest" APP to another permitted mobile device after backup
  11. What should I do if my mobile device using Face ID Login service was lost or stolen?

    Answer: The Face ID Login service on your lost/stolen device can be deactivated by activating Face IDLogin service of "ICBC Smart Invest" APP on another device.

  12. Can I use Face ID Login service on a device that has been jailbreak (root)?

    Answer: For the safety of your account, please do not try to activate Face ID Login service on a jailbreak (root) device.

ICBC Smart Invest App - Fingerprint Login

  1. What is "Fingerprint Login" service?

    Answer: The Fingerprint Login service is a function that uses fingerprint(s) on registered on your mobile device in lieu of your ICBC (Asia) Personal Internet Banking account number / cardnumber/ user ID and password to confirm your identity to access the "ICBC Smart Invest" APP. It will bring you an easy mobile securities trading experience. Please note that you still have toperform SMS OTP verification to complete the login process according to the guidelines of the Hong Kong regulator. ICBC (Asia) strongly recommends that you should read, understand andagree to the "Terms and Conditions for the use of the ICBC (Asia) biometric authenticationservice" before using the service. And you should read the mobile banking security tips fromtime to time via our website (www.icbcasia.com).

  2. Which device is Fingerprint Login service applicable?

    Answer: Fingerprint Login is available on the compatible devices, please refer to the supporting list as follows, and will continue to optimize and support more models. Please use the same registeredfingerprint to login "ICBC Smart Invest" APP to enjoy the service.

  3. How can I activate the Fingerprint Login service in "ICBC Smart Invest" APP?

    Answer: You can activate the Fingerprint Login service via the following steps.

    • Log in the "ICBC Smart Invest" APP with your username/account number and password.
    • Go to the "Settings" page under the "Me" section and swipe the "Fingerprint ID" button to theright side to activate "Fingerprint Login" service;
    • Read and agree "Terms and Conditions".
    • You will receive a six-digit SMS verification code via your registered mobile number in the Bank. Please enter the verification code within 100 seconds.
    • Verify your Fingerprint.
    • "Fingerprint Login Setting" is activated, you can login "ICBC Smart Invest" APP by fingerprint next time.

  4. If there is a fingerprint of another person saved in my phone, can I still use the Fingerprint Login service?

    Answer: It is strongly recommended that you should only save your own fingerprint(s) in your phone. You should remove other fingerprint(s) from your phone before activating the Fingerprint Loginservice. Once the Fingerprint Login service is activated, any fingerprint(s) stored in your phone can log in your Mobile Banking account on the "ICBC Smart Invest" APP.

  5. How can I deactivate the Fingerprint Login service in "ICBC Smart Invest" APP?

    Answer: After login the "ICBC Smart Invest" APP, go to the "Settings" page and deactivate the Fingerprint Login service by swiping "Fingerprint ID" button to the left side .

  6. Can I activate the Face ID/ Fingerprint Login service by using the same ICBC(Asia) Personal Internet Banking account on multiple mobile devices?

    Answer: No. Each ICBC (Asia) Personal Internet Banking account user ID and password can onlyactivate the Face ID/Fingerprint Login service on ONE mobile device only.

  7. If my fingerprint(s) cannot be recognized, can I still login "ICBC Smart Invest" APPwithmy Personal Internet Banking account user ID and password?

    Answer: Yes, you can log in "ICBC Smart Invest" APP with your Personal Internet Banking account user ID and password at any time even you activated "Face ID Login" service.

  8. Will ICBC (Asia) record my fingerprint(s)?

    Answer: Your fingerprint(s) will not be recorded in the "ICBC Smart Invest" APP or anywhere withinICBC (Asia). You can use the fingerprint(s) stored on your designated device to access the "ICBCSmart Invest" APP.

  9. Under which circumstances will the Fingerprint Login service be mandatorily suspended?

    Answer:Your Fingerprint Login service would be suspended under the following circumstances.

      • Your ICBC (Asia) Personal Internet Banking account and/or your mobile banking services is/are being suspended;
      • Terminate your ICBC (Asia) Personal Internet Banking account and/or your mobile bankingservices via any channel;
      • If the Face ID/Fingerprint Login service is activated on multiple permitted mobile devices byusing the same ICBC (Asia) Personal Internet Banking account, the Face ID/Fingerprint Loginservice would be deactivated on all permitted mobile device except the latest one;
      • If you logged in "ICBC Smart Invest" APP using another ICBC (Asia) Personal Internet Banking account user ID and password login "ICBC Smart Invest" APP on the same permittedmobile device and activated the Fingerprint Login service, the Fingerprint Login service activatedpreviously in the original banking account will be suspended ;
      • You transfer the "ICBC Smart Invest" APP to another permitted mobile device after backup.

    • What should I do if my mobile device using Fingerprint Login service was lost or stolen?

      Answer:The Fingerprint Login service on your lost/ stolen device can be deactivated by activatingFingerprint Login service of "ICBC Smart Invest" APP on another device

    • Can I use Fingerprint ID Login service on a device that has been jailbreak (root)?

      Answer:For the safety of your account, please do not try to activate Fingerprint Login service on a jailbreak (root) device.

    ICBC Smart Invest App - IPO Financing

    1. What is IPO Financing?

      Answer: The Bank offers IPO Financing services on Personal Internet Banking and "ICBCSmart Invest" APP to Personal Customers only. You can submit your IPO Application together with anApplication for IPO loan, which can increase your investment capital. The Bank may consider offering loan up to 90% of the value of shares subscribed, which your deposit can be as lowas 10% of the total application subscription amount.

    2. Is this financing applicable to all the IPO?

      Answer:: No, IPO Financing will be subject to the Bank's absolute discretion on case by case scenario.

    3. What account do I need to submit IPO Financing Application?

      Answer:Personal customers can apply IPO financing services via Internet Banking or "ICBCSmart Invest" APP with Securities Cash Account or Securities Margin Account. Allotted shares will beheld in the name of ICBC (Asia)’s nominee company (ICBC (Asia) Nominee Limited and/or ICBC (Asia) Securities Limited) on your behalf.

    4. What are the service hours of eIPO Financing services?

      Answer:: The IPO Application services via Internet Banking or "ICBC Smart Invest" APP are availablefor 24 hours no matter you apply IPO with or without IPO financing services (Systemwill not debit the investable amount immediately after Securities Trading session. Please ensure that sufficient balance is maintained at the Settlement Account to cover the subscription Applicationbefore 8:00 a.m. on next business day.). You can submit your IPO Application once the official lodging time commences. The Application deadline for IPO Application via Internet Banking or "ICBC Smart Invest" APP will be at 9:00 a.m. on the official IPO closing date. The Bank consider IPO financing Application on first-come-first-served basis. Please refer to our website for additional charges. (Deadline for Application is subject to announcement of the Bank) )

    5. How can apply IPO financing via electronic channels?

      Application

      1. You can access the ① IPO page of the Internet Banking for the stocks that the Bank accepts to subscribe electronically. If you want to apply for IPO loan at the same time, please click"Subscribe and Apply for Loan" ; ② "Me > IPO Application" page in the "ICBC Smart Invest" APP to view IPOs which accept electronic Application. If you would like to apply IPOfinancingservices, please click "IPO Financing Application".
      2. Before Application, please read the "Online Prospectus", including the provisions, prospectus and declaration form of third party referral to ensure you are qualified for applying the IPOaccording to the requirements listed in the prospectus.
      3. Input IPO Application and loan details
        Please select One-stop price (if applicable) to apply IPO financing with fixed quantity and interest. You can select to input Application quantity and loan amount / ratio alternatively. You can click "Calculate Charges" and system will display the interest amount, interest rate, debit amount (deposit) and loan amount according to the selected Application quantity and loan ratio.
      4. Application cannot be cancelled or modified after submission. 5. Please ensure that sufficient balance is maintained at the Settlement Account for the debit amount (deposit). Otherwise, the Bank has discretion to reject your Application. 6. Subject to approval of the Bank, the IPO financing is considered on a first-come-first-servedbasis. Successful submission of your IPO loan Application should in no way be interpreted as a sign your Application has been approved by the Bank. Shares Allotment and Repayment

      1. Share allotment and repayment will be deposited to your account on Allotment Date. The Bank will notify you the allotment result via SMS/e-mail. 2. If the refund amount is not sufficient to settle the loan amount, the Bank will debit the outstanding amount from your Settlement Account. 3. The loan and interest will be repayable on demand and in the absence of a demand, within5business days after the Bank has notified you the subscription result. 4. If any part of the loan or interest thereon is not paid when due, the Bank may without notice sell any or all of the securities allotted to you and use the sale proceeds after deducting all reasonable expenses to pay any amounts owing by you, in the order the Bank reasonably select. You will charge to the Bank all rights arising from your Application and all securities allotted toyou as continuing security for the payment of all amounts owing by you to us. You will within the time required by the Bank do all things which the Bank reasonably require to perfect our securityinterests.

    6. How to calculate the interest payment for the loan?

      Answer:Interest Payment = Application Amount x Loan Tenor/365 Days x Interest Rate. Loan Tenor is from date of advance up to full repayment. Interest rate on financing will be subject to current market environment and varies among securities

    7. Is there any maximum financing limit applicable?

      Answer:Yes. The Bank maintains a maximum financing limit for each IPO (if applicable) apply via online, while there is overall limit for applying several IPOs concurrently. The Bank considers IPO financing Application on first-come-first serve basis. On the other hand, you have to make sure the account has sufficient fund as security deposit, otherwise the Bank shall have sole discretion to reject your Application.

    8. Is there any minimum requirement for the loan amount?

      Answer: Yes. The Bank has minimum loan amount for each IPO (if applicable), please read the details in the Application page.

    9. When I apply IPO financing via electronic channels, the system rejects and displays "Sorry, the maximum financing limit is exceeded. This transaction has not been processed", can I still apply this IPO?

      Answer: You can change the loan ratio or apply without financing services. Besides, you can apply the IPO financing services via the branch or trading hotline, but there is a maximum loan amount for the Application. Please be aware no matter which Application channels, you can apply the same IPO once only. Duplicated and suspected to be duplicated Applications will not be considered andmay be rejected.

    ICBC Smart Invest App - Margin account

    1. How to apply Securities Margin Account online?

      Answer:Personal customer can apply Securities Margin Account via two ways: (1) login your Personal Internet Banking, and select "Account Service > Application Center > Apply for Account opening > Securities Margin Account"; (2) login your Mobile Banking, and select "Help &Support > Application Center".

    2. Who can use online channel to open Securities Margin Account?

      Answer: Online opening channel is applicable to single personal account holders only. When client submits Application, you need to select your existing securities cash account and switch existingcash account to Securities Margin Account. If you do not have securities cash account, you canlogin Internet banking and select "Account Service > Application Center > Apply for Account opening > Securities Account (Cash)" or login in Mobile Banking and select "Help &Support >Application Center" to open security cash account.

    3. Who cannot use online channel to open Securities Margin Account?

      Answer:Opening Securities Margin Account via online channels is not applicable for followingcustomers: ICBC (Asia) employees, US citizens, joint account holders, company account holders, customers who are currently employed by a licensed corporation or registered institution regulatedby the SFC, customers who hold special status, e.g. specified customers, customers who declaredbankruptcy etc.

    4. Are there any business hours for Application of Securities Margin Account via electronic channels? Can I open Securities Margin Account instantly?

      Answer: Customers can submit Securities Margin Account Application via Personal Internet Banking or Mobile Banking anytime. After the Application is successfully submitted, ICBC (Asia) will notifyyour Application result as soon as possible.

    5. Can customer apply Securities Margin Account if he/she has "unsettled trade" in his/her securities cash account?

      Answer:Customer can submit Application, however, ICBC (Asia) will be able to switch account toSecurities Margin Account only when the trade was settled.

    6. How can customers withdraw funds from their Securities Margin Account? Are there anybusiness hours?

      Answer:Customers can use the following ways to transfer funds from their Securities Margin Account to HKD Settlement Account:
      (1) Transfer via Personal Internet Banking or Mobile Banking from 8:00 a.m. to 4:10 p.m.on the trading day; or
      (2) Call our Securities Trading Hotline at (852) 3471 8711 from 9:00 a.m. to 5:00 p.m. on the trading day.

    7. Under what circumstances do customers need to make repayment to the Securities MarginAccount?

      Answer: Customers may need to make repayment to the Securities Margin Account under the followingcircumstances:
      (1) If customers want to reduce the amount owing in the margin account
      (2) If customers want to reduce the margin ratio
      (3) If customers want to reduce their interest payment
      (4) Customers receive ICBC (Asia) margin call notification
      The above circumstances are for reference only.

    8. How to check the risk level of my margin account?

      Answer:You can check the risk level of your margin account on "Me > MV Ratio"on "ICBCSmart Invest" APP. Specific as follows:
      Safe: MV Ratio < 100%
      Caution: 100% <= MV Ratio < 115%
      Warning: 115% <= MV Ratio < 130%
      Force Sell: MV Ratio >= 130%
      If you want to check the detail information of risk level, please click "MV Ratio".

    9. How to check the detail information of my margin account?

      Answer:You can check the fund and position situation of your margin account on Internet Banking or "ICBC Smart Invest" APP. (1) Internet Banking
      You can browse via"Investment > HK Stock > Buy/Sell Stock > Margin Account Enquiry".
      (2) "ICBC Smart Invest" APP
      ①Fund You can click "Investable Amount" under "Me" page or click "Position" under "Trade" page tocheck your fund situation. Glossary:Withdrawal Cash: Cash customers can withdraw from registered HKD Settlement Account.  Investable amount: The amount that customers can use for Hong Kong stock trading(denominated in HKD).  Total Margin Value: The total margin amount of the customer's position.  Loan Limit: Maximum margin limit of customer’s margin account.  Account balance: Margin account balance (A positive number is the customer fund whichcustomer have not used the margin amount. A negative number is the margin amount has been used.)
      Interest payable: The interest that the customer should pay.  Interest receivable: The interest that the customer should receive.  Net account balance: Net margin account balance (the balance after interest payable andreceivable).  Available amount/Margin Call: A positive number indicates the margin balance that the client can use, and a negative number indicates that the client has exceeded the margin amount that can be used (which means the margin ratio exceeds 100%). ② Position. You can go to position page via click "Me > Portfolio value or Trade > Position", and check the situation of position, including portfolio value, portfolio gain / loss etc.

    10. How to view marginable stocks list?

      Answer:You can go to ICBC (Asia) website and click "Investment > Securities Services > Securities Margin Account > stocks for margin credit" / "Markets > Marginable stock" in "ICBCSmart Invest" APP to view marginable stock list.

    11. Under what circumstances will customers face concentration risk monitoring?

      Answer:When the customer margin loan limit equals to or exceeds HK$ 20 million, the Bank will monitor the concentration risk of the customer. The customer's maximum loan limit for a single stock will be deducted to a certain extent based on the stock's margin ratio in ICBC (Asia).

    12. How is the concentration ratio calculated?

      Answer: The calculation of the concentration ratio is based on the margin ratio of the stock. To checkthe stock margin ratio, please visit ICBC (Asia) website.

    13. What is the impact of concentration risk monitoring on the customer’s loan limit? Has the customer's loan limit on the entire investment portfolio changed?

      Answer: Concentration risk monitoring imposes restrictions on the maximum loan limit that customers can purchase for each stock. Example: Assume that the margin credit ratio of stock A is 60% and the concentration ratio of stock A is 70%. If the securities margin loan limit of Mr. Chan’s is HK$ 20 million, the stock A currently has amargin value of HK$ 30 million. Under the monitoring of concentration risk, the maximumloanlimit of stock A will be HK$ 14 million (margin loan limit HK$ 20 million x concentration ratio70%). In this case, after comparing the margin value of stock A with the adjusted loan limit, maximumloan limit of Mr. Chan for stock A is limited to HK$ 14 million. After deducting the margin limit of HK$ 14 million for stock A, Mr. Chan can still use the remaining amount of HK$ 6 million to purchase other stocks. Therefore, in terms of the entire investment portfolio, Mr. Chan's margin limit has not been reduced due to the concentration riskmonitoring, and he can still use the full amount of limit.

    14. Does the concentration ratio change only based on the Margin Credit Ratio?

      Answer:No, the type of customer account also affects the concentration ratio. The stock concentrationratios of General Banking and Private Banking customers are different. Even for the same stock, the concentration ratio will vary according to the type of customer account. For details, please refer to following tables. General Banking customer Private Banking customer Share Margin Credit Ratio Concentrationratio 70% 80%60% 75%50% 70%40% 65%30% 60%Share Margin Credit Ratio Concentration ratio 60% 70% 50% 65% 40% 60% 30% 55% 20% 50%

    ICBC Smart Invest App - General Information

    1. Do I need to pay the service charges for securities transactions using the electronic channels?

      Answer:Service charges are required for online securities trading services, including securities brokerage, transaction levy, AFRC transaction levy, trading fee, stamp duty and settlement fees. For more information on securities service fees, please refer to our website.

    2. Does electronic channels provide real-time stock quote?

      Answer:Yes, it does. For real-time stock quote, customer will get a fixed number (General customer: 300 units, e-Age Banking customers: 400 units, Elite Club/Private Banking customers: 500 units) of free real-time quotes in each month. For each successful buy / sell transaction, you will receive 100 additional free real-time quotes. Usage in excess of your free quote entitlement for the monthwill be charged at HK$0.10 per quote for the relevant month and rounded up to the nearest dollar with a minimum charge of HK$5. Any unused free real-time quote will be forfeited automaticallyupon expiry of the month.

    3. What are the service hours of electronic channels?

      Answer:Our online Securities Services offered via electronic channels are available during the following hours:
      Services Service hours Enquiry Service 24 hours per day
      Buy / Sell Stock 24 hours per day (Hong Kong stock)
      At-auction Limit Order New order submitted during auction period will be effective on the same
      trading date, you can input order for next trading day after trading session. (Hong Kong stock)
      Enhanced Limit Order Anytime (except Closing Auction Session);
      New order submitted during trading period will be effective on the same trading date; you can input order for next trading day after trading session. (Hong Kong stock)Odd-Lot sell
      Input same day order from 8:00 a.m. - 4:00 p.m. on trading dates. Remark: Order instruction may not be accepted if the trading session has been suspended byHKEX due to typhoon signal, black rainstorm signal or other reasons

    4. What are the features of Internet Securities Services?

      Answer: Internet Securities Services provide the following key functions:

      • Offer HK, SZSE/SSE and US Securities trading services
      • Provide cash and financing subscription (if applicable) for IPO subscription service
      • Provide stock monthly contribution plan
      • Real-time/Delayed stock quote.
      • Comprehensive market information including market news, stock chart and market rankings.
      • Professional and intuitive stock data chart analysis.
      • Stock watch to alert you when target price is reached.
      • User friendly tools including trading transaction cost calculator.
    5. What kind of securities can be traded via electronic channels?

      Answer:At present, you can buy and sell all securities listed on the Stock Exchange of Hong Kong, eligible shares on the Shanghai Stock Connect / Shenzhen Stock Connect and US stocks listed inNYSE, NASDAQ or AMEX via electronic channels.

    6. How does the system process order for next trading day?

      Answer:For order placed after trading session, please note:

      • System will not debit the investable amount immediately. Please ensure that sufficient balance is maintained at the Securities / Settlement Account before 8:00 a.m. on the trading date. Otherwise, the instruction cannot be handled.
      • Please check your order status during trading hours to ensure whether your order placed has been successfully accepted. If the order has not been accepted, you can input the order again.
      • Order can only be cancelled, but not modified, after placed.
      • You can amend the order after 8:00 a.m. on the trading day. Alternatively, you can cancel andthen re-submit the order.

    7. Do I have to input the order quantity in the board lot size?

      Answer:Odd lot and board lot orders of Hong Kong Stocks will be accepted for buy and sell orders traded via electronic channels, odd lot orders will also be accepted for sell orders. For SSE/SZSEstocks, board lot will be accepted for buy orders and non-board lot orders will be accepted for sell orders.

    8. How long does the order last?

      Answer: Please note the expiry date when you input an order. In normal case, you can input new order for the day or good till date order.

    9. How can I know my order has been received or executed by ICBC (Asia)?

      Answer:After placing an order via electronic channels, an order acknowledgement will be promptlyissued with a unique reference number, which ensures that the order has been received by ICBC(Asia). After the order has been executed, subsequent e-mail or mobile short message will also bedelivered to you indicating the current order status. You may also check the real-time status of specific orders on "Trade > Today’s Order/Order History" on "ICBC Smart Invest" APP or order status function on Internet Securities system. Please note that duplicated orders will be executedseparately.

    10. How long will previous orders be kept on electronic channels?

      Answer: "Order Status" on mobile banking will show orders placed in the past 10 days. "Order status" on Internet Banking and "Today’s Order/Order History" on "ICBC Smart Invest" APP will show orders placed on Internet Banking/ Mobile channels in the past 60 days.

    11. How can I amend or cancel my order?

      Answer:You may amend or cancel any outstanding order by accessing "securities services > modify/cancel order" on Personal Internet Banking and Mobile Banking "Trading > Orders >Modify/Cancel" on "ICBC Smart Invest" APP. Our system will then pass your instruction to StockExchange of Hong Kong upon receiving your request. If you intend to amend the quantity, the new quantity must include the quantity which has been partially executed (if any). Please note: Once the order is placed for next trading day, it can only be cancelled but not modified. You mayamend the order after 8:00 a.m. on the trading date by cancelling the order and then re-submit the order. For SSE/SZSE stocks, order can only be cancelled but not modified.

    12. Will someone call and notify me for the order execution results?

      Answer: No personal phone call will be given for orders placed via electronic channels, you can checkthe latest order status on "Order Status" on Internet Banking or Mobile banking and "Trading>Orders" on "ICBC Smart Invest" APP. If you have selected to receive notification by email and/or SMS, you will receive relevant notification when the order is "Fully Executed" or "Rejected". "Partially Executed" order status will also be issued after trading period.

    13. If I have placed an order via electronic channels, can I amend or cancel that order via MannedSecurities Trading Hotline or branches?

      Answer:For security reasons, please amend or cancel your order by using the original order placingchannel. In case of system failure, you can also amend or cancel that order via the Bank Securities Trading Hotline (852) 3471 8711.

    14. Whether the execution of transaction will affect my account portfolio in the same day?

      Answer:Yes, once an order is executed, your account position will be updated immediately

    15. Can I use the pending stock or fund from recent buy / sell order before its settlement?

      Answer:Yes.

    16. How can I check my portfolio balance and securities on hand?

      Answer:You may access to "Investments > Buy / Sell Stock" and click "Account Balance" on Internet Banking / "Securities Services > My Stock" on Mobile Banking / "Trading > Positions" on "ICBCSmart Invest" APP to check your account balance, settlement details and holding securities.

    17. How can I review my recent transaction history?

      Answer:You may access to "Investments > Transaction History" on Internet Banking / "Transactions >Enquiry > History Transaction Records" on Mobile Banking / "Trading > Orders > Order History" on "ICBC Smart Invest" APP to check the trade transactions performed within the last 60 tradingdays (excluding the current trading day).

    18. How can I check stock prices or indices?

      Answer:(1)Internet Banking:You can check the latest stock quotes, market news and indices via "Real-time Quote", "Delayed stock quote" or "Market Information" on the "Buy / Sell Stock" trading page from the "Investments". The service is provided by AASTOCKS. (2)Mobile Banking: You can check real-time or delayed quotes in the "Securities Service" and"HK Stocks". You can also check the real-time or delayed stock quotes in the "Market Information" and "Stock Quotes" of the "HK Stocks". The service is provided by AASTOCKS. (3)"ICBC Smart Invest" APP: You can check the stock quote on "Market" and "Watchlist". Youmay also enter stock symbol on "Trade" page for getting the real-time quote. The service is provided by Youyu Smart Technologies Limited.

    19. What is Quote Meter?

      Answer:The Quote Meter shows your monthly real-time quote entitlement and usage, which can be enquired on "Buy / Sell Stock" of "Investments" on Internet Banking / "Buy / Sell Stock" of "Securities Services" on Mobile Banking / "Buy" or "Sell" of "Trading" page on "ICBCSmart Invest" APP. You will get a fixed number of free real-time quote at the beginning of each month. For each successful buy / sell transaction, you will receive 100 additional free real-time quotes. Real-time quotes used in excess of your free entitlement for the month will be charged at HK$ 0.10 per quote for that month and rounded up to the nearest dollar with a minimumcharge of HK$ 5. Any unused free real-time quote will be forfeited automatically at the end of the month.

    20. Can ICBC (Asia) alert me when a specific stock reaches my target price?

      Answer:Yes, Internet Banking offers a Stock Watch Alert function to remind customers when the interested stock reaches target price criteria, by sending an e-mail or SMS to customer (For details of charges, please refer to the information under Section "Investment > HK Stock > Market Information > Stock Watch Alert > Quote Meter" on Internet Banking). For the selection of e-mail and/or SMS as the channel of notification alert, please set up the instruction under section"Investment > HK Stock > e-Tools > Stock Watch Alert" on Internet Banking.

    21. How to use Stock & Index Watch Alert?

      Answer: (1)Internet Banking : Firstly, select the stock of your choice by entering the correct securities code into the Stock Code box; then, choose the alert criteria (such as target price are equal to or greater than $100); after that specify the date when the above alert criteria remain valid. You mayadd any further alert criteria anytime (max. 5 alerts), or delete any alert item listed at the top whichis still valid or already outdated. (2)"ICBC Smart Invest" APP: Firstly, select the stock of your choice by entering the correct securities code into the Stock Code box; then click "Alert" at the bottom right of the quotationpage, and set relevant stock price reminders and event reminders on the reminder setting page.

    22. How to calculate transaction costs of various orders?

      Answer: (1)Internet Banking: You may have a brief idea of the transaction cost by going to Cost Calculator page, then indicate Buy / Sell action, order price and quantity, the systemwill instantlyprovide you with the total cost in different cost components for your reference. (2)Mobile Banking and "ICBC Smart Invest" APP: The system will instantly provide you with the total costs in different cost components for your reference on the confirmation page of eachbuy/sell order.

    23. What is Market Ranking?

      Answer: In addition to specific stock price enquiry, ICBC (Asia) offer the following Market Ranking function for you to keep track of the market trend and fluctuation:  Top 20 Market Gainers: The 20 securities with the largest percentage increase in price will be listed.  Top 20 Market Losers: The 20 securities with the largest percentage decrease in price will be shown.  Top 20 Turnover: The 20 securities with the greatest turnover in absolute terms will be ranked in list.  Top 20 Volume: The 20 securities with the greatest volume in absolute terms will be rankedin list.

      • What is the L/P Simulator? (Internet Banking only)

        Answer:To facilitate customers in evaluating their own investment portfolio, our Bank provides a portfolio simulator, which allows customers to simulate their investment outcomes. Moreover, ICBC (Asia) provide five simulation modules to suit customers' different needs and choices, customers can conveniently set up portfolio and view all the details afterwards.

      • What is the Securities Monthly Savings Plan? (Internet Banking and Branches only)

        Answer:Securities Monthly Savings Plan targets at providing convenient and preferential investment choice to suit the needs of customers who would like to invest regularly and continuously. Everymonth customers invest for a pre-fixed amount on local stocks (the minimum investment amount is HK$ 1,000 for every plan and must be a multiple of HK$ 500), and every plan can include at most 3 stocks, which is suitable for long-term savings and investment. By applying Securities Monthly Savings Plan via Internet Banking, you can enjoy special offer on the handling fee. The handling fee for each plan setup will be 0.25% of the Transaction Amount (Min.HK$ 50 inclusive

      • Under what situation should I pay for "Italian Financial Transaction Tax" ("Italian FTT") andhow is the tax amount determined?

        Answer: Customers who trade shares issued by Italian resident companies (e.g. Stock Code 1913 Prada S.P.A.) which listed on The Stock Exchange of Hong Kong Limited via our Bank are required topay for the Italian FTT. The tax rate is 0.1%. Calculation method: Italian FTT is calculated basedon daily net increase of customer's beneficial holding of the same share at account level on eachsettlement day x weighted average purchase price x 0.1%. The Italian FTT also applies to the derivatives (including warrants / CBBCs) of the above-mentioned stocks. For more details, please visit HKEX website or refer to our Bank for assistance. The above tax rate and calculation methodetc. of Italian FTT may be subject to changes or further clarification on the Italian FTT law. Suchthird party costs, fees and charges are subject to change without prior notice and will be determined by ICBC (Asia). Customers should seek independent professional advice if they have any query or further enquiry regarding the Italian Financial Transaction Tax law.

      • Am I required to select trade status notification?

        Answer:Yes, you must select to receive trade status notification(s) when you trade via electronic channels. Notifications will be sent to you by SMS and/or email. Email notifications must be received while SMS can be selected. Customers can choose whether to receive SMS notifications on the transaction page of Internet Banking or Mobile Banking.

      • If I did not register my mobile phone number and email address, can I still performsecurities transactions via Personal Internet Banking?

        Answer:You must first go to ICBC (Asia) to add your mobile phone number or email address recordbefore you can conduct securities trading transactions through Personal Internet banking. If youhave a password token, you can register your mobile phone number or email address at "Settings >Personal Information Inquiry / Modification" on Personal Internet Banking. For other customers, please visit the branches to add your phone number or email address.

      • How to deposit / withdraw share certificate?

        Answer: Customer can visit our Causeway Bay Branch, Central Branch and Tsim Sha Tsui East Branchfor Share Certificate Deposit Service. Customer can fill in the share withdraw formin our branches for Share certificate withdraw services. At the time of collecting share certificate, customers are required to go to our bank service counter at Level 36, Tower 1, MillenniumCity1, 388 Kwun Tong Road, Kwun Tong, Kowloon for the service, the service hour is from Monday toFriday, 9:30 a.m. to 5:00 p.m.

      • How can I contact ICBC (Asia) for assistance on electronic securities services?

        Answer: Should you encounter any difficulty in placing orders via the electronic channels, you may call our 24-hour Customer Service Hotline at (852) 2189 5588, our Customer Service Officers will assist you on issues regarding electronic securities services.

      • How to add stocks in watchlist ?

        Answer: You can add stocks in watchlist on "ICBC Smart Invest" APP via three approaches:
        (1) Click the "+" sign at the bottom right corner on any stock details page;
        (2) Click the search symbol at the upper right corner or the "+" sign at middle on the "Watchlist" page, enter the stock code in the search box and click the "+" sign on the right;
        (3) Click the search symbol at the upper right corner or the "+" sign at middle on the "Watchlist" page, then click "Import" at the upper right corner on the search page and upload a picture of legible stock list to import multiple stocks via picture identification.

      • How to calculate cost of stocks in the position on "ICBC Smart Invest" APP?

        Answer:

        A:Cost of stocks is calculated based on IPO allotment result, buying, selling, deposit or corporate action of stocks by using diluted cost method.

        1.The commission fee and charges will be excluded in the calculation of cost.
        2.Diluted cost price, is used to calculate the profit and loss during the holding period. It excludes commission fee and charges. This method takes into account both buying and selling price, and mixes the original cost price.
        (1)Increasing position of the stocks already held, the diluted cost price is the sum of the total amount of existing positions and total amount of the newly purchased stocks, and then divided by the total holdings.
        (2)If all stocks are sold, which means there is no open position, the diluted cost price will be zero.
        (3)If losses occurred when reducing position of the stocks already held, the diluted cost price will be increased.
        (4)When the amount received from selling partial stocks is larger than the principal, the diluted cost price will be diluted. There may even be a negative number, which means the principal has been fully covered and additional profits have been generated.

        Example 1. Increasing Position of the Stocks Held
        Client holds 100 shares of A stock. The cost is HK$11.00.If he buys additional 10 shares of A stock at HK$15.00 at T day,
        Total holdings of A stock =100+10=110 shares.
        The diluted cost price = (100x11.00+10x15.00)/110 = HK$11.36.


        Example 2. Losses Occurred when Reducing Position of the Stocks Held
        Client holds 100 shares of A stock. The cost is HK$11.00.
        If he sells 10 shares of A stock at HK$9.00 at T day,
        Total holdings of A stock =100-10=90 shares.
        The diluted cost price = (100x11.00-10x9.00)/90=HK$11.22.


        Example 3. Profits Generated when Reducing Position of the Stocks Held
        Client holds 100 shares of A stock. The cost is HK$11.00.
        If he sells 10 shares of A stock at HK$15.00 at T day,
        Total holdings of A stock = 100-10=90 shares.
        The diluted cost price = (100x11.00-10x15.00)/90=HK$10.56


        Example 4. Cost have been Diluted to Negative Amount When Reducing Position of the Stocks Held.
        Client holds 100 shares of A stock. The cost is HK$11.00.
        If he sells 60 shares of A stock at HK$30.00 at T day,
        Total holdings of A stock =100-60=40 shares.
        The diluted cost price = (100x11.00-60x30.00)/40= -HK$17.50.


        3.The cost of stocks shown on “ICBC Smart Invest” is for reference only. For data accuracy, please refer to your latest statement.

      ICBC Smart Invest App - Transaction (HK Stock)

      1. What are the trading sessions and the trading mechanism?

        Answer: Pre-opening Session: From 9:00 a.m. to 9:30 a.m. - Only POS securities will be processed. For details, please refer to HKEX website. - Only "At-auction Limit Order" will be placed to the market for matching. - If you have placed your At-auction Limit Order, you are advised to check your order between9:00 a.m. to Order Matching whether it has been successfully accepted; if not, you may re-input your order before Order Matching. If your At-auction Limit Order price deviates 1.15 times or more from the market price, or is 0.85 times or less of that price, your order might be rejected byHKEX. Every order cannot involve more than 3,000 lots of shares. - At-auction Limit Order(s) cannot be modified or cancelled after 9:15 a.m. - After order matching in the Pre-opening Session, unfilled At-auction Limit Order will beconverted to Limit Order and carried forward into the Continuous Trading Session after 9:30 a.m. on the same day. Order Input Period: From 9:00 a.m. to 09:15 a.m. - Input, Amend or Cancel Instructions are allowed. - Input of new At-auction limit order with price inside the price limit (within ± 15%fromprevious closing price) will be submitted to the market. (NOT applicable to pre-defined scenarios: In the absence of the Previous Closing, IPO stocks and stock resuming, etc. For details, pleaserefer to HKEX website.) No cancellation Period: From 9:15 a.m. to 9:20 a.m. - Amend or Cancel instructions are not allowed. - Buy / Sell orders with price aligned with HKEX's requirement are allowed to input. Random Matching Period: From 9:20 a.m. to 9:22 a.m. - Amend / Cancel instructions are not allowed. - Buy / Sell orders with price aligned with HKEX's requirement are allowed to input. - Order Matching will perform randomly within 2 minutes. Continuous Trading Session: From 9:30a.m. to 4:00p.m. - "Enhanced Limit Order" will be placed to market for execution. - "Enhanced Limit Order" will allow matching up to ten price queues at a time. Unfilled quantity after matching will be stored in the system as a normal limit order at the input order price. - "Enhanced Limit Order" may not be successfully accepted by "HKEX" if the order price is better than the tenth price queue. Closing Auction Session: From 4:00 p.m. to 4:10 p.m. - "At-auction Limit Order" will be processed CAS Securities only. Reference Price Fixing Period: From 4:00 p.m. to 4:01 p.m. - You can input the order instructions during this period. Please check whether the order has beensuccessfully accepted after 4:01 p.m. Order Input Period: From 4:01 p.m. to 4:06 p.m. - At-auction limit orders within the ±5% price limit can be entered on CAS securities. Outstandingorders can also be amended or cancelled during this period. No Cancellation Period: From 4:06 p.m. to 4:08 p.m. - At-auction limit orders can be entered. The prices of new At-auction limit orders must bebetween the lowest ask & highest bid recorded at the end of Order Input Period (means 16:06), and no orders can be amended or cancelled. Random Closing Period: From 4:08 p.m. to 4:10 p.m. - The order rules from the No Cancellation period apply and the market closes randomly withintwo minutes.

      2. What are the differences between placing order via Electronic Channels and Manned Phone Channel?

        Answer:Electronic Channels Manned Phone Channel Electronic Channels Manned Phone Channel Enhanced Limit Order System accepts order price within 200 spreads of the market price. The Enhanced Limit Order will be passed to the HKEX for processing once it falls within the 15 spread range of the market prices. System will not monitor the order price. If the order price you place deviates more than 24 spreads of the market price, your order might be rejected Order Input Period Can Input anytime (24 hours available) Input New Order during trading period will be effective on the same trading day, after trading session, you can input order for next trading day. Can place order from8:45a.m. to 4:10 p.m. on tradingday. Sell Odd-Lot Yes Yes Note: At-auction Limit order has the same processing logics for all channels. If your At-auctionLimit Order price deviates 1.15 times or more from the market price, or is 0.85 times or less of that price, your order might be rejected by HKEX (except Closing Auction Session).

      3. What is HKEX's spread table?

        Answer:Spread table of Securities Prices of Securities (HK$) Minimum Spread (HK$) 0.01 – 0.25 0.001 0.25 – 0.5 0.005 0.5 – 10 0.01 10 – 20 0.02 20 – 100 0.05 100 – 200 0.10 200 – 500 0.20 500 – 1,000 0.50 1,000 – 2,000 1.00 2,000 – 5,000 2.00 Prices of Securities (HK$) Minimum Spread (HK$) 5,000 – 9,995 5.00 Spread table of Exchange Traded Funds and L&I Products Prices of Securities (HK$) Minimum Spread (HK$) 0.01 – 1 0.001 1 – 5 0.002 5 – 10 0.005 10 – 20 0.01 20 – 100 0.02 100 – 200 0.05 200 – 500 0.10 500 – 1,000 0.20 1,000 – 2,000 0.50 2,000 – 9,999 1.00

      4. What is HKEX's spread table?

        Answer:Spread table of Securities Prices of Securities (HK$) Minimum Spread (HK$) 0.01 – 0.25 0.001 0.25 – 0.5 0.005 0.5 – 10 0.01 10 – 20 0.02 20 – 100 0.05 100 – 200 0.10 200 – 500 0.20 500 – 1,000 0.50 1,000 – 2,000 1.00 2,000 – 5,000 2.00 Prices of Securities (HK$) Minimum Spread (HK$) 5,000 – 9,995 5.00 Spread table of Exchange Traded Funds and L&I Products Prices of Securities (HK$) Minimum Spread (HK$) 0.01 – 1 0.001 1 – 5 0.002 5 – 10 0.005 10 – 20 0.01 20 – 100 0.02 100 – 200 0.05 200 – 500 0.10 500 – 1,000 0.20 1,000 – 2,000 0.50

      5. How do I know the status of my trade order?

        Answer:Our services let customers enquire about or acknowledge real-time trade order status via Internet Banking / Mobile Banking / ""ICBC Smart Invest"" APP. Here are the details of various status messages: Status Message Description Waiting Placed The order has not been executed and is waiting for the response of the stock exchange. Placed The order has been placed at the market and is queued for execution. Fully Executed All quantities of the order have been successfully traded in the market. Partially Executed Only part of the order quantities have been successfully traded in the market. Waiting Modified The modification instruction has not been executed and is waiting for the response of the Stock Exchange. Modified The order has been successfully modified according to your specification. Waiting Cancelled The cancellation instruction has not been executed and is waiting for the response of the Stock Exchange, or waiting for release the hold fund. Cancelled The order has been successfully cancelled. Partial Cancelled Only part of the order quantities have been successfully cancelled. Status Message Description Placement Rejected Sorry, your Buy / Sell order is rejected with the following details: Cancellation Rejected Sorry, your cancellation instruction is rejected with the following details: Modification Rejected Sorry, your modification instruction is rejected with following details: Waiting Process Order is waiting for processing. Please make sure the Settlement Account has sufficient amount before 8:00 a.m. on the trading date. Otherwise, the instruction cannot be handled. Price Monitoring Order is monitored by system. It will be passed to the HKEX for processing once it falls within the 15 spread range of the market price, in continuous trading session, or will be passed to the HKEX for processing once it falls within the scope of price limit in closing auction session

      6. How does ICBC (Asia) handle the orders when typhoon signal number 8 or above is loweredor when the black rainstorm warning is discontinued?

        Answer:If typhoon signal number 8 or above is lowered or when the black rainstormwarning is discontinued, ICBC (Asia) will handle the orders as described below :

        • Before pre-opening session starts When pre-opening session starts, the auction limit orders placed via ICBC (Asia) will be sent toHKEX as usual. Other orders will be handled in Continuous trading session and sent out to HKEXonce they fall within the conditions as defined by ICBC (Asia) from time to time.
        • When trading in the pre-opening session is suspended but resumes either in the morningsession or afternoon session If the Pre-opening Session is cancelled due to typhoon, Black Rainstorm Warning or any other reasons by HKEX, At-auction Limit orders you have placed may not be successfully accepted. When the trading operation is resumed in the morning / afternoon session, ICBC (Asia) will monitor the orders, orders will be transmitted to HKEX's AMS/3 once they fall within the conditions as defined by ICBC (Asia) from time to time. ICBC (Asia) reserves the right to amendthe above operation from time to time.

      7. How can I sell odd lots on electronic channels?

        Answer:You can finish the sell order of odd lots by entering less than one lot of shares on the "Trade" page on "ICBC Smart Invest" APP and confirm the selling operation as prompted. You can alsoselect "Sell (Only Odd Lots)" on the Securities Trading page of Internet Banking / Mobile Banking and enter the odd lot sell order.

      8. How will the Hong Kong stock odd lots be sold?

        Answer:The Hong Kong stock odd-lot order will be executed manually, which may take longer processing time. The odd lot orders will be traded at the prevailing odd lot market prices. The oddlot market price will usually be lower than the prevailing board lot market price and the transaction amount may not be able to cover the transaction fee. ICBC (Asia) reserves the right to reject such order. If you sell a stock more than once a day, your transactions would be combined into one sell order (including odd lot shares).

      9. Can I amend odd-lot order?

        Answer:Odd-lot sell order can only be cancelled but not be modified after placed.

      10. What is the Streaming Quote?

        Answer:Our bank offers stock quote service based on clicks. This means system will retrieve anddisplay real-time stock price based on every click by customers. However, stock quote, profit/loss and buy/sell order will not be updated automatically. Besides, our Streaming Quote Service includes company profiles stock market information, Hang Seng Index, financial news andcommentaries. ICBC (Asia) Internet Banking streaming quote service is provided by AASTOCKS. "ICBC Smart Invest" APP streaming quote service is provided by Youyu Smart Technologies Limited.

      11. Does electronic channels provide Hong Kong Stocks Streaming Quotation Service?

        Answer:You can apply for Hong Kong Stocks Streaming Quotation Service on Internet Banking or "ICBC Smart Invest" APP. The charges are HK$280 and HK$200 per month respectively. Notes:

        1. Streaming quotation service fee of the current month will be waived automatically for customers with Hong Kong stock transaction amount of HK$1 million or above in the previous calendar month when applying for the streaming quote service;
        2. The Hong Kong stock streaming quotation service of ICBC (Asia) Personal Internet Bankingand "ICBC Smart Invest"APP are independent, which means customers need to apply separately
      12. How to apply Streaming Quotation Service for Hong Kong Stocks ?

        Answer:You can go to Application page via "Investments > HK Stock > e-Tools > Streaming quote Service" on Internet Banking or "Me > HK Stock Streaming Quotation Service Applicatio" on"ICBC Smart Invest" APP, accept relevant terms and conditions and follow the steps to apply for Hong Kong Stocks Streaming Quotation Service. The Application instruction will be effective immediately if the payment amount is debited successfully.

      13. How to terminate Hong Kong Stocks Streaming Quotation Service?

        Answer:You can check your record of Hong Kong Stocks Streaming Quotation Service on "Me >Application Record"on "ICBC Smart Invest" APP and click "Cancel" to apply for termination of service. You can also apply to cancel the Hong Kong stocks streaming quote service on the "HKStocks > e-Tools > Streaming Stock Quote Service" page of Internet Banking, and the service will be provided to the next debit date. The cancellation instruction will be effective on the day after next debit date and the instruction should be made at least three calendar days prior to the next debit date. Note: The debit date is the last day of streaming quote service period of this month. For example, if the effective date of Hong Kong Stocks streaming quotation service is on 16 October 2020, thenthe next debit date is on 15 November 2020. If you want to terminate the service, you need tomake the instruction on or before 12 November 2020.

      14. What channels can place Hong Kong Securities order?

        Answer:Customers can place the Hong Kong Securities order via Securities Services on Internet Banking , "ICBC Smart Invest" APP, Mobile Banking (for Personal Customers only) or MannedSecurities Trading Hotline.

      ICBC Smart Invest App - Transaction (SSE/SZSE Stock)

      1. How to apply for Shanghai-Hong Kong (SHHK) Stock Connect and Shenzhen-Hong Kong(SZHK) Stock Connect Trading Service?

        Answer:After you have opened securities account with ICBC (Asia) and registered CNYSettlement Account, you may participate in Northbound Trading Service by accepting the "terms &conditions and customer declaration of SHHK and SZHK", "Risk Disclosure Statements" and the "Processing of Personal Data Statement concerning China Stock Connect Northbound Trading" via Internet Banking / Mobile Banking on the page of "Application for SHHK/SZHKStockConnect Northbound Trading Services", or via "ICBC Smart Invest" APP on the page of "Me >Personal Information > Basic Information" or you may visit any of our branches to apply the trading service. It would normally take about 3-4 working days to become effective.

      2. Why should the "Processing of Personal Data Statement concerning China Stock Connect Northbound Trading" be signed?

        Answer:According to the HKEx announcement, Northbound Investor ID Model has to be implemented on 26 September 2018, you are required to provide your authorization and consent to the Bank to the collect, store, use, disclose and transfer the personal data relating to you as required as part of our Stock Connect Northbound Trading Services. For more details, please refer to the HKEx website.
        Note:With effect from 24 July 2023, the Chinese mainland Investors are restricted from proactively buying any China Connect Securities through Northbound Trading under Stock Connect as restricted by China Securities Regulatory Commission, Shanghai Stock Exchange and Shenzhen Stock Exchange.

      3. What is the impact if the customer does not agree the Processing of Personal Data Statement concerning China Stock Connect Northbound Trading?

        Answer:If personal customer does not acknowledge and agree the "Processing of Personal Data Statement concerning China Stock Connect Northbound Trading", ICBC (Asia) could only handle their Northbound sell order (but not include any Northbound buy order) .

      4. For SSE/SZSE securities, all securities transactions are settled in HKD?

        Answer:No. The stock connect in Northbound transactions are settled in RMB. You must open CNYaccount and register with the securities account for all SSE/SZSE securities transactions.

      5. What channels can be used to place SHHK / SZHK Securities order?

        Answer:Customers can place the SHHK / SZHK order via Securities Services on Internet Banking, "ICBC Smart Invest" APP, Mobile Banking (for Personal Customers only) or Manned Securities Trading Hotline.

      6. How to register CNY Settlement Account?

        Answer:You can register CNY Settlement Account via “ICBC Smart Invest” APP > “ Me > Investable Amount > Register CNY Settlement Account ” or Internet Banking or Mobile Banking for the first time. If you need to modify, you can amend new CNY Settlement Account via “ICBC Smart Invest” APP > “ Me > Investable Amount > Click the Settlement Account ” or visit any of our branches.

      7. Does any charge incur for the transactions of SSE/SZSE securities by electronic channels?

        Answer:Charges incurred from the transaction are required to be paid for electronic channel securities trading services, including but not limited to securities brokerage, handling fee, securities management fee, transfer fee and stamp duty. Please check the securities service charges for moredetails.

      8. How long does the SSE/SZSE order last?

        Answer:Please read the expiry date when you input a SSE/SZSE order. Input new order during tradingperiod will be effective on trading date, after trading session, you can input order for next tradingday

      9. How does the system process the SSE/SZSE order for next trading day?

        Answer:For order placed after trading session, please note:
        (1) System will not debit the investable amount immediately. Please ensure that sufficient balance is maintained at the Securities / Settlement Account before 8:00a.m. on the trading date. Otherwise, the instruction cannot be handled.
        (2) Please check your order status during trading hours to ensure whether your order placed has been successfully accepted. If the order has not been accepted, you can input the order again.
        (3) Order can only be cancelled, but not modified after placed.
        (4) If you want to amend the order, you can cancel and then re-submit the order.

      10. Can I use the funds from selling in Northbound securities to buy a new securities inNorthbound, while the funds will be settled in the next trade day?

        Answer:Yes.

      11. How do I know the SSE/SZSE securities trading status of my trade order?

        Answer:Our services let customers enquire about or acknowledge real-time trade order status via Internet Banking / Mobile Banking / "ICBC Smart Invest" APP. Here are the details of various status messages: Status Message Description Waiting Placed The order has not been executed and is waiting for the response of the stock exchange. Placed The order is waiting for the response of the SSE/SZSE. Or the order has been placed at the market and is queued for execution. Fully Executed All quantities of the order have been successfully traded in the market. Partially Executed Only part of the order quantities have been successfully traded in the market. Waiting Cancelled The cancellation instruction has not been executed and is waiting for the response of the Stock Exchange. Cancelled The order has been successfully cancelled. Status Message Description Partial Cancelled Only part of the order quantities has been successfully cancelled. Placement Rejected Sorry, your Buy/Sell order is rejected. Cancellation Rejected Sorry, your cancellation instruction is rejected. Waiting Process Order is waiting for processing. Please make sure the Settlement Account has sufficient amount before 8:00 a.m. on the trading date. Otherwise, the instruction cannot be handled.

      12. What are the service hours for trading of Northbound Securities?

        Answer:Trading Sessions SSE/SZSE Input orders into China Stock
        Connect System(CSC)
        Opening Call Auction 09:15 - 09:25 09:10 - 11:30
        Continuous Auction (Morning) 09:30 - 11:30
        Continuous Auction (Afternoon) 13:00 - 14:57 12:55 - 15:00
        Closing Call Auction 14:57 - 15:00

      13. What trading restrictions for the SSE/SZSE securities services have to be paid attention ?

        Answer:Eligible Stocks (Please refer to the HKEX website for the list of eligible stocks in Northbound trading) Constituent stocks of the SSE 180 Index and SSE 380 Index, A shares of SSE-SEHK A+H (with market capitalisation at least RMB 6 Billion) Constituent stocks of the SZSE Component Index, SZSE Small/Mid Cap Innovation Index, A shares of SZSE-SEHK A+ (with market capitalisation at least RMB 6 Billion) Currency RMB Stock Code Must be 6 digits Lot Size 100 shares (must be lot sizes by buy order) Price Spread RMB 0.01 Max Order Size 1 million shares Price Limit There is a general price limit of ±10% from previous closing price. Trading Restrictions Day trading is not allowed. Amend Order Order amendment is not allowed. Order Types Limit orders only (Limit orders can be matched at the specified or better price) Odd Lot Trading Odd lot trading is allowed for sell order only (The matched quantity of a board lot buy/sell order can eventually include odd lot.) Settlement Cycle Money settlement for Northbound trades: T+1 day

      14. Can I withdraw the physical scrip securities via Northbound Stock Connect?

        Answer:No. Since SSE/SZSE Securities are issued in scripless form, physical deposits and withdrawals of SSE/SZSE Securities into/from the CCASS Depository are not available. Investors can onlyhold SSE/SZSE Securities via their brokers/custodians. Ownership of investors are reflected intheir brokers/custodians’ own records such as client statements.

      15. What is the arrangement of settlement under Holiday conditions?

        Answer:Northbound trading are only available for business day and providing settlement service inboth markets

      16. For SSE/SZSE securities, are the investors protected by Hong Kong investor compensationfund?

        Answer:No. The current Investor Compensation Fund does not cover any Northbound activities.

      17. Can I subscribe for SSE/SZSE Securities IPO?

        Answer:No. SSE/SZSE securities do not support initial public offering.

      18. Do Securities Services via electronic channels provide SSE/SZSE real-time stock quote?

        Answer:Yes, "ICBC Smart Invest" APP provides real-time stock quote services. You will get a fixed number of FREE real-time quotes at the beginning of each month. For each successful buy/sell transaction, you will receive 100 additional free real-time quotes. Usage in excess of your free quote entitlement for the month will be charged at HK$ 0.10 per quote for the relevant month and rounded up to the nearest dollar with a minimum charge of HK$ 5.00. Any unused FREE real-time quote will be forfeited automatically upon expiry of the month. For details of the existing typhoon signals and/or rainstorm arrangements in the Hong Kong market, please refer to the HKEX website.

      19. What is the contingency arrangement under severe weather conditions?

        Answer:a. If typhoon signal number 8 or above and/or black rainstorm warning is issued before the Hong Kong market opens, Northbound trading will not open. For details, please refer to the HKEX website. b. If typhoon signal number 8 or above is issued after SSE’s and SZSE’s market have opened, trading will continue for 15 minutes during which order input and cancellation will be allowed. After 15 minutes, only order cancellation is allowed until the close of SSE’s market or SZSE’s market. For details of the existing typhoon signals and/or rainstorm arrangements in the HongKong market, please refer to the website of the Hong Kong Stock Exchange.

      ICBC Smart Invest App - Transaction (US Stock)

      1. How to apply for US Securities Trading Service?

        Answer:After you have opened securities account and registered USD Settlement Account, you mayparticipate in US Securities Trading Service by accepting and sign the "W-8BEN" (for non-USpersons only). You can accept and sign the "W-8BEN" via "ICBC Smart Invest" APP, by fax or visiting any of our branches to apply the trading service. "W-8BEN" is valid for three years provided that there is no change to your information or tax status.

      2. How to sign W-8BEN form on "ICBC Smart Invest" APP?

        Answer:You can go to the form signed page via "Me > Click avatar" to enter "Personal Information>Basic Information > W-8BEN Form". Besides, you can conduct US stock transaction under "Trade" page and click "Sign" to go to the form signed page.

      3. What steps are required to sign the W-8BEN form on "ICBC Smart Invest" APP?

        Answer:(1) You need to confirm your Nationality and Date of birth on the signed page, and click toconfirm the addresses are not P.O.box or in-care-of address, and then click "Confirmand Next";
        (2) Sign on the form in signed page and click "Finish";
        (3) Confirm your information again on the Confirmation Page. If there is no inaccuracy, click"Confirm and Submit".

      4. All US Securities transactions are settled in USD?

        Answer:Yes. The US Securities transactions are settled in USD. You must open a Foreign Currency/ USD Account and bind with the Securities Account for all US Securities transactions. You can goto ""Investments > US Stock > Register Foreign Currency Settlement A/C"" on Internet Banking or ""Me > fund > Register USD Settlement Account"" to register the foreign currency a/c for securities settlement. If you need to open a Foreign Currency A/C, you can go to ""Account Services >Application Centre > Apply for Account Opening > Integrated Account"" on Internet Banking.

      5. How to register USD Settlement Account?

        Answer:You can register USD Settlement Account through “ ICBC Smart Invest ”> “ Me ”> “ Investable amount ” > “ Register USD Settlement Account ” or Internet Banking for the first time. If you need to modify, you can amend new CNY Settlement Account via “ICBC Smart Invest” APP > “ Me > Investable Amount > Click the Settlement Account ” or visit any of our branches.

      6. What channels can place US Securities order?

        Answer:Customers can place the order via Internet Banking, "ICBC Smart Invest" APP (for Personal Customers only) or Manned Securities Trading Hotline.

      7. How to place an US Securities trading order via electronic channels?

        Answer:You can simply go to the "Investments > US Stock > Buy / Sell Stock" on Internet banking/ "Trade > Order" on "ICBC Smart Invest" APP to place an order.

      8. Do I need to pay for the transactions of US Securities by electronic channels?

        Answer:Service charges is needed to be paid for electronic channels trading services, including but not limited to securities brokerage, settlement fee and SEC fee. For more information on securities service fees, please refer to our website or "My > Help & Customer Services > Charges" on"ICBC Smart Invest" APP.

      9. How long does the US Securities order last?

        Answer:The order is valid for up to 30 days, you can select the date of the order under the "Trade" page. Please read the expiry date when you input a US Securities order. Input new Order during tradingperiod will be effective on trading date. You can input order for next trading day after tradingsession.

      10. How does the system process the US Securities order for next trading day?

        Answer:For order placed after trading session, please note: 1. System will hold the investable amount immediately. 2. Please check your order status during trading hours to ensure whether your order placed has been successfully accepted. If the order has been rejected, you can input the order again.

      11. How can I check my portfolio balance and US Securities on hand?

        Answer:(1)You may go to "Account Balance" on "US Stock > Buy/Sell Stock" on Internet Bankingtocheck your account balance and "Account Portfolio" to check securities held at a quick glance. (2)You may go to "Trade > Positions" on "ICBC Smart Invest" APP to check your account balance and securities held at a quick glance.

      12. How can I review my recent US Securities transaction history?

        Answer:You may go to "Investments > US Stock > Transaction History" on Internet Banking / "Trade >Orders Record > Order History" on "ICBC trade Invest" to check the transactions performedwithin the year (excluding the current trading day). Or go to "Trade > Order Record" to checktoday’s order.

      13. Can I use the funds from selling in US Securities to buy a new securities, while the funds will be settled in the next trade day?

        Answer:Yes.

      14. How do I know the US Securities trading status of my trade order?

        Answer:Customers can enquire about or acknowledge real-time trade order status via "ICBCSmart Invest" APP and Internet Banking. Here are the details of various status messages: Status Message Description Waiting Placed The order has not been executed and is waiting for the response of the Stock Exchange Placed The order is waiting for the response of the Stock Exchange. Or the order has been placed at the market and is queued for execution Fully Executed All quantities of the order have been successfully traded in the market. Partially Executed Only part of the order quantities have been successfully traded in the market. Waiting Modified The modification instruction has not been executed and is waiting for the response of the Stock Exchange. Modified The order has been successfully modified according to your specification. Waiting Cancelled The cancellation instruction has not been executed and is waiting for the response of the Stock Exchange. Cancelled The order has been successfully cancelled. Placement Rejected Sorry, your Buy / Sell order is rejected. Cancellation Rejected Sorry, your cancellation instruction is rejected Modification Rejected Sorry, your modification instruction is rejected. Expired Your order is expired.

      15. What are the service hours for trading of US Securities?

        Answer:A:
        US Time (US Eastern Time): Monday - Friday 9:30 a.m.to 4:00 p.m. (No lunch break)
        US Summer Time (Mar - Nov): Hong Kong Time 9:30 p.m. to 4:00 a.m. US Winter Time (Nov – Mar): Hong Kong Time 10:30 p.m. to 5:00 a.m. Except US holiday
        US summer / winter time announcement, please refer to the latest announcement in the USmarket.

      16. What are the main features for US Trading Service?

        Answer:A: US Securities US Securities available for trading Common Stocks traded on NYSE, NASDAQ, AMEX Currency USD Lot Size No board lot size Amend Order Order amendment is allowed Order Types Limit orders only (Limit orders can be matched at the specified or better price) Pre-Open/Post-Close Market Trade Do not accept Settlement Cycle T+2 (US Securities available for trading are provided by the vendor)

      17. What is US Securities spread table?

        Answer:Prices of Securities (US$) Minimum Spread (US$) Less than US$ 1 0.0001 Equal or greater than to US$ 1 0.01

      18. Can I withdraw the physical scrip securities in US market via ICBC (Asia)?

        Answer: No. ICBC (Asia) does not provide the physical stock deposits and withdrawals of US Securities service.

      19. What is Securities Good Till Date order (US stock)?

        Answer: Good Till Date order (US stock) allows the customers to specify the date till (more than onetrading day) which the order should stay in the system if not executed, the order will be sent tosecurities exchange before the expiry date. Customer can select the expiry date up to the 30 days while customers can make enquiry on the order which is classified as "Good Till Date order" inthe system.

      20. What are the main features for the Securities Good Till Date order (US stock)?

        Answer:Good Till Date orders may be rejected by securities exchange (e.g. due to trading suspend). System will not send out the instruction again for the above conditions. But Good Till Date orders will not be cancelled if the expiry date is across specified corporate action's ex-date of the stock.

      21. Does electronic channels provide US stock streaming quote service?

        Answer:(1) Internet Banking: Customer can apply the US stock streaming quote service, it charges HK$ 50 per calendar month. For more information on securities service fees, please refer to our website for details. (2) "ICBC Smart Invest" APP: "ICBC Smart Invest" APP provides free US stock streaming quoteservice for non-professional subscribers, US$ 26 monthly fee will be charged for professional subscribers. Professional subscriber: Any nature person who fulfill the definition as below: (a) Registered on or qualified from Securities and Exchange Commission, Commodity Futures Trading Commission, any Securities Institutions, any Securities Exchanges or Associations, anyCommodity Futures Markets or Associations. (b) Engage in work under the term "Investment Advisor" as defined in section 202(a) of the Investment Advisors Act 1940 (whether registered or qualified under the Act), or (c) Employed by a bank or other organization that is exempted from registration under federal or state securities laws, but if it performs a function for an organization that cannot be exempted fromregistration, performing these functions requires registration or qualification. Non-professional subscriber: All subscribers who not fulfill the definition of professionsubscriber.

      22. What should I do if I have enquiries of US stock operations or encounter systemfailure onelectronic

        Answer:For enquiries of US stock operations or encounter system failure on electronic channels, pleasecall our Customer Services Hotline at (852) 218 95588 [Select Language > Press 4 > Press 1]. For the enquiries of US stock investment service, you can contact us within the office hours (09:00-18:00) by calling Customer Services Hotline at (852) 218 95588 [Select Language > Press 5 > Press 3 > Press 1].

      ICBC Smart Invest App - IPO

      1. What is IPO?

        Answer:IPO stands for Initial Public Offering. It is the first time a company issues securities toinvestors. The newly issued securities will be listed on a stock exchange.

      2. What are the risks associated with IPOs?

        Answer:

        • Over-subscription of an IPO: In some cases, IPO may be oversubscribed. The company maygo via an allocation process to determine whether an investor will receive any securities and andthe quantity. In view of potential not receiving the full amount of securities in case of over-subscription, an investor may be tempted to subscribe for more quantity than he intends to. The investor will receive all the quantity applied for and incur the full cost, if the IPOis not oversubscribed.
        • Market risk: There is a risk that the company's share price will drop below its initial IPOprice, once the company's securities commence trading (on the stock market or otherwise). Securities prices will fluctuate over time.
        • Business risk: Before you apply for IPO shares, you should understand the nature of business you are investing in. Thoroughly study the offering documents, prospectus, financial reports and even seek professional advice before making any decision to invest. Customers can applyfor IPO shares and other securities online by accessing ICBC (Asia) website to read the offering documents, then fill in the IPO Application form and settle the payment online.
      3. What is the IPO service via electronic channels?

        Answer:IPO service via electronic channels is an Application for the subscription of newshares byusing the Bank’s Internet Banking / "ICBC Smart Invest" APP. The services include the details of new shares subscription; the Application submission and enquiry services.

      4. Can the IPO service via electronic channels subscribe all new shares?

        Answer:No, IPO service via electronic channels can only select new shares for subscription. You canenquire the IPO subscription via "Investments > HK Stock > IPO" on Internet Banking / "ICBCSmart Invest" APP.

      5. Do I need to register first if I would like to use the IPO service via electronic channels?

        Answer:No. If you are using the Internet banking / "ICBC Smart Invest" APP for securities tradingservice, you can use the IPO subscription services in real-time

      6. What are the service hours of IPO services via electronic channels?

        Answer:IPO services via electronic channels are available for 24 hours (System will not debit the investable amount immediately after Securities Trading session, please ensure that sufficient balance is maintained at the Securities/Settlement Account to cover the subscription Applicationbefore 8:00 a.m. on next business day). You can submit your Application via Internet banking/ "ICBC Smart Invest" APP for a specific IPO once the official lodging time starts. The Applicationdeadline for Internet banking / "ICBC Smart Invest" APP will be 4:00 p.m. the day before the official closing date of that IPO. (Deadline for the services subject to the Bank announcement)

      7. How to apply for IPO subscription via electronic channels?

        Answer:①"ICBC Smart Invest" APP
        (1) You can view IPO subscription list on "Markets > IPO" or "Me > IPO Subscription";
        (2) Click on the IPO you want to subscribe, and select "Cash subscription" or "IPOFinancingApplication" (if any) on the IPO detail page;
        (3) Read and accept Non Third Party referral Declaration, Terms and Conditions, the document and select the approach of Trade Status Notification (mobile and email); then select Range of Shares, apply Quantity and loan amount / ratio (only applicable to financing subscription);
        (4) Confirm and then click "Subscribe > Confirm".
        (5) You can check the IPO subscription record at "Me > IPO Application Record" after successful Application.
        ② Internet Banking
        (1) You can view IPO subscription list on "Investments > HK Stocks > IPO";
        (2) Click on the IPO you want to subscribe, and select "Cash subscription" or "IPOFinancingApplication" (if any) on the IPO detail page;
        (3) Read and accept Non Third Party referral Declaration, Terms and Conditions, the document and select the approach of Trade Status Notification (mobile and email); then select Range of Shares, apply Quantity and loan amount/ratio (Only applicable to financing subscription);
        (4) Confirm and then click "Subscribe > Confirm".

      8. How do I know whether my IPO Application has been successfully submitted for allotment?

        Answer:You can refer to the "HK Stock > IPO > IPO Application Record" on Internet Banking / "Me >Application" on "ICBC Smart Invest" APP for checking your IPO Application.

      9. Can I amend or cancel my eIPO Application?

        Answer:No, you cannot amend or cancel your Application once your eIPO Application is confirmed.

      10. When will the Application amount be debited from my account?

        Answer:The Application amount (including any charges, if applicable) will be held fromyour account upon your confirmation of your eIPO Application. Such amount will then be debited from the account on the official IPO closing date.

      11. How do I know if any shares have been allotted?

        Answer:If your Application is successful, ICBC (Asia) will notify by sending an advice. You can alsocheck the allotment result from "HK Stock > IPO > IPO Application Record" on Internet Banking/ "Me > IPO Application Record" on "ICBC Smart Invest" APP. Besides, ICBC (Asia) will alsosend the allotment result to the email address and/or mobile phone number provided by you inyour Application.

      12. If my eIPO application is unsuccessful, when will I receive the refund?

        Answer:Refund amount will be credited to your account after the Issuer refunds to ICBC (Asia).

      13. How can I eligible to apply for eIPO?

        Answer:You must be 18 years of age or older, qualify for the IPO Application and hold a securities account with ICBC (Asia).

      14. Can I have duplicated Applications?

        Answer:Duplicated and suspected duplicate Applications will not be accepted and the Bank is authorized but not obliged to act on the last instruction given or purported to be given by youwhere ICBC (Asia) receives more than one instruction whether via eIPO Services or otherwisefrom you.

      15. Can I apply for any number of shares?

        Answer:Applications must be in one of the numbers set out in the offering documents and indicated inthe IPO Application screen.

      16. Any charges would be included in the Application amount?

        Answer:Application amount would include 1% brokerage, 0.0027% SFC transaction levy and 0.005%Hong Kong Stock Exchange Trading Fee

      17. What are the charges involved if I apply the IPO via ICBC (Asia) Nominee (YellowForm)?

        Answer:Handling fee for Application via electronic channel is HK$50.

      18. Do I have to review the document every time if I have read the IPO details and relateddocument before?

        Answer:There are variations on offering details for individual IPOs; thus you need to read andunderstand the "IPO Details" page and corresponding offering documents and prospectus every time before Application.

      19. When is the most suitable time to submit IPO Application?

        Answer:As the peak of IPO submissions is usually on the last few days of the offering period, it is suggested to submit your Application as soon as your investment decisions have made, in order toavoid any unnecessary delay.

      20. Can I apply IPO via Joint Account?

        Answer:Yes, but other account holders cannot apply the same IPO via own or other Joint Accounts.

      ICBC Smart Invest App - Good Till Date Order

      1. What is Securities Good Till Date Order?

        Answer:Good Till Date order allows the customers to specify the date till (more than one trading day) when they are placing the orders via Internet Banking and "ICBC Smart Invest" APP which the order should stay in the system if not executed, and the order will be sent to HKEX systembeforethe expiry date. Customer can select the expiry date up to the fifth trading day while customers can make enquiry on the order which is classified as "Good Till Date order" in the system.

      2. Can all customers place Securities Good Till Date order?

        Answer:Customers with securities account can place Good Till Date order via Personal Internet Banking / Commercial Internet Banking or "ICBC Smart Invest" APP. Special Application is not required.

      3. Which channel(s) can customers place a Good Till Date order?

        Answer: Internet Banking and "ICBC Smart Invest" APP provide the Good Till Date order services.

      4. When will the Good Till Date order be automatically cancelled?

        Answer:Good Till Date orders may be rejected by HKEX (e.g. due to order price). Also, Good Till Dateorders will be cancelled if the expiry date is across specified corporate action's ex-date of thestock. System will not send out the instruction again for the above conditions. Customers can checkwhether the order placed is successfully accepted during trading hours. Customer should maintainsufficient transaction amount in the account.

      5. What are the differences between Good Till Date order and other instructions?

        What are the differences between Good Till Date order and other instructions?

      ICBC Smart Invest App - Others

      1. How to easily obtain the financial changes of the target company?

        Answer:Investment of stocks is connected with basic factors analysis. ICBC Smart Invest visualizes the financial data of companies, allowing investors to obtain the financial changes of the target company more easily. Function approach Go to the details page of target stock , pull up and slide the navigation bar, and click "Finance" to query the financial information of the company.

        1. The 8 major indicators of company financial status.
        2. Financial comparison and industry comparison of each indicator.

        You can choose the time range of the financial comparison. Finances/Income Statement/Balance Sheet/Cash Flow Statement and details

      2. How to easily grasp stock price movements?

        Answer:During investment, stock price changes from time to time. To save your time, ICBC Smart Invest provides reminder function of stock price, help you grasp price changes easily.

        Function approach
        Enter the details page of a stock , click [Alert] in the lower right corner to enter the setting page of stock price reminder .
        Features
        1. You can set the stock price and price change as trigger conditions
          Click [Please enter] and fill in the target value. When the stock price or the rise or fall reach the target value, the APP will push the notification message.
        2. Reminder frequency setting
          "Remind only once": when the reminder price is reached multiple times, only the first reminder will be provided.
          "Daily Reminder": When the reminder price is reached multiple times, only the first price reminder will be provided on every trading day.
          "Continuous Reminder": When the reminder price is reached multiple times, it will be reminded continuously on every trading day.
        3. Reminder Setting
          "Silent Reminder", the reminder message will appear under [Quote Information] of [Message Center].
          "Normal reminder", the system will send a notification to remind the user.

      3. How to easily analyze the flow of funds?

        Answer:This function analyzes the flow of funds from the perspective of quantity, helps you understand the net capital inflow of individual stocks timely, and tracks the main funds continuously, grasps the market trends . Function approach Enter the details page of the stock , click the [Capital] , you can view the capital flow data, including four modules: Today’s money flow, Large Orders flow, Stock Connect holding ratio and Short Selling Ratio.

      4. "ICBC Smart Investment" market page introduction

        1. Direction Type Symbol Type description B Active buy (outside) The transaction is executed at the ask price or higher. S Active Sell (inside) The transaction is executed at the bid price or lower. Grey letters Neutral Order The price between the Bid price and Ask price is matched 2. Trading type type symbol description B/S Automatch Trade P Pre-opening Trade M Manual Trade Y Automatch Trade (Same broker) X Manual Trade (Same broker) D Odd-Lot Trade U Auction Matching Trade

      HK stock margin/Margin services

      1. What are the trading sessions and the trading mechanism?

        Answer:Pre-opening Session: From 9:00 a.m. to 9:30 a.m.

        • Only POS securities will be processed. For details, please refer to HKEX website.
        • Only "At-auction Limit Order" will be placed to the market for matching.
        • If you have placed your At-auction Limit Order, you are advised to check your order between9:00 a.m. to Order Matching whether it has been successfully accepted; if not, you may re-input your order before Order Matching. If your At-auction Limit Order price deviates 1.15 times or more from the market price, or is 0.85 times or less of that price, your order might be rejected byHKEX. Every order cannot involve more than 3,000 lots of shares.
        • At-auction Limit Order(s) caznnot be modified or cancelled after 9:15 a.m.
        • After order matching in the Pre-opening Session, unfilled At-auction Limit Order will beconverted to Limit Order and carried forward into the Continuous Trading Session after 9:30 a.m. on the same day.

        Order Input Period: From 9:00 a.m. to 09:15 a.m.

        • Input, Amend or Cancel Instructions are allowed.
        • Input of new At-auction limit order with price inside the price limit (within ± 15%fromprevious closing price) will be submitted to the market. (NOT applicable to pre-defined scenarios:In the absence of the Previous Closing, IPO stocks and stock resuming, etc. For details, pleaserefer to HKEX website.)

        No cancellation Period: From 9:15 a.m. to 9:20 a.m.

        • Amend or Cancel instructions are not allowed.
        • Buy / Sell orders with price aligned with HKEX's requirement are allowed to input.

        Random Matching Period: From 9:20 a.m. to 9:22 a.m.

        • Amend / Cancel instructions are not allowed.
        • Buy / Sell orders with price aligned with HKEX's requirement are allowed to input.
        • Order Matching will perform randomly within 2 minutes. Continuous Trading Session: From 9:30a.m. to 4:00p.m.
        • Enhanced Limit Order" will be placed to market for execution.
        • Enhanced Limit Order" will allow matching up to ten price queues at a time. Unfilled quan tity after matching will be stored in the system as a normal limit order at the input order price.

        Closing Auction Session: From 4:00 p.m. to 4:10 p.m.

        • "At-auction Limit Order" will be processed CAS Securities only. Reference Price Fixing Period: From 4:00 p.m. to 4:01 p.m.
        • You can input the order instructions during this period. Please check whether the order has beensuccessfully accepted after 4:01 p.m. Order Input Period: From 4:01 p.m. to 4:06 p.m.
        • At-auction limit orders within the ±5% price limit can be entered on CAS securities. Outstandingorders can also be amended or cancelled during this period.

        No Cancellation Period: From 4:06 p.m. to 4:08 p.m.

        • At-auction limit orders can be entered. The prices of new At-auction limit orders must bebetween the lowest ask & highest bid recorded at the end of Order Input Period (means 16:06), and no orders can be amended or cancelled.

        Random Closing Period: From 4:08 p.m. to 4:10 p.m.

        • The order rules from the No Cancellation period apply and the market closes randomly withintwo minutes.
      2. What is At-auction Orders and At-auction Limit Order?

        Answer:At-auction Orders
        At-auction orders are orders with no specified price. Investor enters the number of shares, and the order will be matched in time priority at the final Indicative Equilibrium Price (IEP) according to the time order (it enjoys a higher order matching priority than an at-auction limit order). Any outstanding at-auction orders after the end of the Pre-opening Session will be cancelled.
        At-auction Limit Order
        Investors need to enter the order with a specified price and the quantity, and an at-auction limit order will be matched in price and time priority at the final IEP. No at-auction limit order will be matched at a price worse than the final IEP. . Any outstanding at-auction limit orders at the end of the Pre-opening Session will be carried forward to the Continuous Trading Session and treated as limit orders provided that the specified price of that at-auction limit order does not deviate nine times or more from the nominal price or is one ninth or less of that price. Such orders will be put in the price queue of the input price.

      3. What are the differences between placing order via Electronic Channels and Manned Phone Channel?

        Answer:

        Electronic Channels Manned Phone Channel
        Enhanced Limit Order System accepts order price within 200 spreads of the market price. The Enhanced Limit Order will be passed to the HKEX for processing once it falls within the 15 spread range of the market prices. System will not monitor the order price. If the order price you place deviates more than 24 spreads of the market price, your order might be rejected
        Order Input Period Can Input anytime (24 hours available)
        Input New Order during trading period will be effective on the same trading day, after trading session, you can input order for next trading day.
        Sell Odd-Lot Yes Yes

        Note: At-auction Limit order has the same processing logics for all channels. If your At-auction Limit Order price deviates 1.15 times or more from the market price, or is 0.85 times or less of that price, your order might be rejected by HKEX (except Closing Auction Session).

      4. What is HKEX's spread table?

        Answer:

        Spread table of Securities

        Prices of Securities (HK$) Minimum Spread (HK$)
        0.01 – 0.25 0.001
        0.25 – 0.5 0.005
        0.5 – 10 0.01
        10 – 20 0.02
        20 – 100 0.05
        100 – 200 0.10
        200 – 500 0.20
        500 – 1,000 0.50
        1,000 – 2,000 1.00
        2,000 – 5,000 2.00
        5,000 – 9,995 5.00

        Spread table of Exchange Traded Funds and L&I Products

        Prices of Securities (HK$) Minimum Spread (HK$)
        0.01 – 1 0.001
        0.25 – 0.5 0.005
        1 –5 0.002
        5 – 10 0.005
        10 – 20 0.01
        20 – 100 0.02
        100 – 200 0.05
        200 – 500 0.10
        500 – 1,000 0.20
        1,000 – 2,000 0.50
        2,000 – 9,999 1.00

      5. How do I know the US Securities trading status of my trade order?

        Answer:Customers can enquire about or acknowledge real-time trade order status via "ICBC Smart Invest" APP and Internet Banking. Here are the details of various status messages:

        Status Message Description
        Waiting Placed The order has not been executed and is waiting for the response of the stock exchange.
        Placed The order has been placed at the market and is queued for execution.
        Fully Executed All quantities of the order have been successfully traded in the market.
        Partially Executed Only part of the order quantities have been successfully traded in the market.
        Waiting Modified The modification instruction has not been executed and is waiting for the response of the Stock Exchange.
        Modified The order has been successfully modified according to your specification.
        Waiting Cancelled The cancellation instruction has not been executed and is waiting for the response of the Stock Exchange, or waiting for release the hold fund.
        Cancelled The order has been successfully cancelled.
        Placement Rejected Sorry, your Buy / Sell order is rejected.
        Cancellation Rejected Sorry, your cancellation instruction is rejected
        Modification Rejected Sorry, your modification instruction is rejected.
        Expired Your order is expired.

      6. How does ICBC (Asia) handle the orders when typhoon signal number 8 or above is lowered or when the black rainstorm warning is discontinued?

        Answer:If typhoon signal number 8 or above is lowered or when the black rainstorm warning is discontinued, ICBC (Asia) will handle the orders as described below :
        a. Before pre-opening session starts
        When pre-opening session starts, the auction limit orders placed via ICBC (Asia) will be sent to HKEX as usual. Other orders will be handled in Continuous trading session and sent out to HKEX once they fall within the conditions as defined by ICBC (Asia) from time to time. b. When trading in the pre-opening session is suspended but resumes either in the morning session or afternoon session If the Pre-opening Session is cancelled due to typhoon, Black Rainstorm Warning or any other reasons by HKEX, At-auction Limit orders you have placed may not be successfully accepted. When the trading operation is resumed in the morning / afternoon session, ICBC (Asia) will monitor the orders, orders will be transmitted to HKEX's AMS/3 once they fall within the conditions as defined by ICBC (Asia) from time to time. ICBC (Asia) reserves the right to amend the above operation from time to time.

      7. How can I sell odd lots on electronic channels?

        Answer:You can finish the sell order of odd lots by entering less than one lot of shares on the ”Trade” page on "ICBC Smart Invest" APP and confirm the selling operation as prompted. You can also select ”Sell (Only Odd Lots)” on the Securities Trading page of Internet Banking / Mobile Banking and enter the odd lot sell order.

      8. How will the Hong Kong stock odd lots be sold?

        Answer:The Hong Kong stock odd-lot order will be executed manually, which may take longer processing time. The odd lot orders will be traded at the prevailing odd lot market prices. The odd lot market price will usually be lower than the prevailing board lot market price and the transaction amount may not be able to cover the transaction fee. ICBC (Asia) reserves the right to reject such order. If you sell a stock more than once a day, your transactions would be combined into one sell order (including odd lot shares).

      9. Can I amend odd-lot order?

        Answer:Odd-lot sell order can only be cancelled but not be modified after placed.

      10. What is the Streaming Quote?

        Answer:Our bank offers stock quote service based on clicks. This means system will retrieve and display real-time stock price based on every click by customers. However, stock quote, profit/loss and buy/sell order will not be updated automatically. Besides, our Streaming Quote Service includes company profiles stock market information, Hang Seng Index, financial news and commentaries. ICBC (Asia) Internet Banking streaming quote service is provided by AASTOCKS. "ICBC Smart Invest" APP streaming quote service is provided by Youyu Smart Technologies Limited.

      11. Does electronic channels provide Hong Kong Stocks Streaming Quotation Service?

        Answer:You can apply for Hong Kong Stocks Streaming Quotation Service on Internet Banking or "ICBC Smart Invest" APP. The charges are HK$280 and HK$200 per month respectively.
        Notes:
        (1) Streaming quotation service fee of the current month will be waived automatically for customers with Hong Kong stock transaction amount of HK$1 million or above in the previous calendar month when applying for the streaming quote service;
        (2)The Hong Kong stock streaming quotation service of ICBC (Asia) Personal Internet Banking and "ICBC Smart Invest"APP are independent, which means customers need to apply separately.

      12. How to apply Streaming Quotation Service for Hong Kong Stocks ?

        Answer: You can go to Application page via “Investments > HK Stock > e-Tools > Streaming quote Service” on Internet Banking or “Me > HK Stock Streaming Quotation Service Applicatio” on "ICBC Smart Invest" APP, accept relevant terms and conditions and follow the steps to apply for Hong Kong Stocks Streaming Quotation Service. The Application instruction will be effective immediately if the payment amount is debited successfully.

      13. How to terminate Hong Kong Stocks Streaming Quotation Service?

        Answer:You can check your record of Hong Kong Stocks Streaming Quotation Service on “Me > Application Record”on "ICBC Smart Invest" APP and click “Cancel” to apply for termination of service. You can also apply to cancel the Hong Kong stocks streaming quote service on the “HK Stocks > e-Tools > Streaming Stock Quote Service” page of Internet Banking, and the service will be provided to the next debit date. The cancellation instruction will be effective on the day after next debit date and the instruction should be made at least three calendar days prior to the next debit date. Note: The debit date is the last day of streaming quote service period of this month. For example, if the effective date of Hong Kong Stocks streaming quotation service is on 16 October 2020, then the next debit date is on 15 November 2020. If you want to terminate the service, you need to make the instruction on or before 12 November 2020.

      14. What channels can place Hong Kong Securities order?

        Answer:Pre-opening Session Order Input Period ( 09:00-09:15): Only at-auction orders and at-auction limit orders are accepted. Pre-order Matching Period (09:15-09:20): Only at-auction orders are accepted. Order Matching Period (09:20-09:28): No input, modification and cancellation of orders are allowed. (The orders which are placed to the market cannot be modified or cancelled after 09:15 ) Closing Auction Session Order Input Period( 16:01-16:06): At-auction orders and at-auction limit orders could be entered, amended or cancelled, the price range of input order should be within the ±5% of the reference price. No-Cancellation Period(16:06-16:08) & Random Closing Period(16:08-16:10): At-auction orders and at-auction limit orders could be entered, and the price range of input order should be between the lowest ask and the highest bid (The orders entered already cannot be modified or cancelled after 16:06 )(16:08-16:10:Market closes randomly within these two minutes)

      15. What are the types of Hong Kong stock orders?

        Answer:You can check your record of Hong Kong Stocks Streaming Quotation Service on “Me > Application Record”on "ICBC Smart Invest" APP and click “Cancel” to apply for termination of service. You can also apply to cancel the Hong Kong stocks streaming quote service on the “HK Stocks > e-Tools > Streaming Stock Quote Service” page of Internet Banking, and the service will be provided to the next debit date. The cancellation instruction will be effective on the day after next debit date and the instruction should be made at least three calendar days prior to the next debit date. Note: The debit date is the last day of streaming quote service period of this month. For example, if the effective date of Hong Kong Stocks streaming quotation service is on 16 October 2020, then the next debit date is on 15 November 2020. If you want to terminate the service, you need to make the instruction on or before 12 November 2020.

      16. What is At-auction orders?

        Answer:At-auction Orders
        At-auction orders are orders with no specified price. Investor enters the number of shares, and the order will be matched in time
        priority at the final Indicative Equilibrium Price (IEP) according to the time order (it enjoys a higher order matching priority than an at-auction limit order). Any outstanding at-auction orders after the end of the Pre-opening Session will be cancelled.

      17. What is At-auction limit orders?

        Answer: At-auction Limit Order
        Investors need to enter the order with a specified price and the quantity, and an at-auction limit order will be matched in price and time priority at the final IEP. No at-auction limit order will be matched at a price worse than the final IEP. . Any outstanding at-auction limit orders at the end of the Pre-opening Session will be carried forward to the Continuous Trading Session and treated as limit orders provided that the specified price of that at-auction limit order does not deviate nine times or more from the nominal price or is one ninth or less of that price. Such orders will be put in the price queue of the input price.

      18. What is continuous trading session?

        Answer:Continuous Trading Session
        9:30~12:00 and 13:00~16:00
        During the continuous trading session, investors can place an order at any time and queue in line for the price. 1. Limit Order A:limit order can only be matched at a specified price. Any outstanding limit order will join the price queue of the input price. . If the input price of the sell order below the best bid price, the order will be rejected by HKEX , whereas the buy order will also be rejected if the input price of the buy order above the best ask price.

      19. What is Trading rule of Hong Kong stock?

        Answer:Trading rule of Hong Kong stock
        Hong Kong stock trading allows day trade, which means that investors can sell stocks they bought on the same day. Example: Customer A bought a lot of stock X on Monday morning,and after that, the price of stock X have a significant increase. Due to the T+0 trading rule of Hong Kong stock, customer A can sell stock X at any time to obtain profit.

      20. What is the Settlement rule of Hong Kong stock?

        Answer:Settlement rule of Hong Kong stock
        Hong Kong stock is settled based on T+2, which means that the settlement will be completed on the second trading day after transaction. Example: Customer A sold a lot of stock X on Monday,and would like to withdraw the money in the afternoon, but due to the T+2 of settlement rule, the customer cannot withdraw the money until after two working days (Wednesday). If Wednesday is a public holiday, the customer has to wait until Thursday. (In the event such as typhoon, half-day market and so on, it will be handled according to the guidelines of the Hong Kong Stock Exchange)

      21. What is the trading unit of Hong Kong stock?

        Answer:Trading unit of Hong Kong stock
        One lot is the minimum trading unit for Hong Kong stocks. The lot size varies from stock to stock. Shares which are less than one lot called odd lot. The odd lot is also tradable, but it usually sells at a discounted market price.
        The Bank provides sell transaction service of odd lot only.

      22. What is the trading principles of Hong Kong stock?

        Answer:Trading principles of Hong Kong stock
        The Hong Kong stocks trading order is based on the principle of price priority, and the transaction is matched according to the order of input system.

      23. What is Volatility control mechanism (VCM)?

        Answer:Volatility control mechanism (VCM)
        Hong Kong securities market does not set price limit, but it has volatility control mechanism. (Only applies to continuous trading sessions temporarily.)
        When the price of an applicable securities or futures contract fluctuates extremely due to some trading incident, the VCM’s five-minute cooling-off period offers time for investors to reassess their strategies, and helps to safeguard the market and other products against the chain effect and systematic risks arising from the trading incident. However, the VCM is not a suspension of trading as the applicable securities or futures contract can still be traded within a fixed price limit during the cooling-off period.
        Normal trading without restriction will resume on the VCM-triggered instrument after the cooling-off period. It will not have any VCM monitoring on the VCM-triggered instrument within the same trading session.

      24. What is Spread?

        Answer:A spread refers to the smallest allowable change in share price. The spread of securities depends on its share price.

      25. What is volume and turnover?

        Answer:Volume of trade is the total quantity of transaction shares over a specific period. Higher trading volume means the shares are traded more actively. Transaction amount in a specific period = The total amount of (stock price x number of shares traded).

      26. What is market value and total shares?

        Answer:The total market value of a listed company, means "market value" = company stock price × number of issued shares. Therefore, the market value of listed companies will increase as the stock price rises. The total number of shares issued by a listed company.

      27. what is Circulating shares and Circulation market value?

        Answer:The part of the company’s issued shares that is circulated in the secondary market.
        Circulating market value = stock price x circulating shares.

      28. What is 52-week high nad 52-week low?

        Answer:The highest stock price in 52 weeks and The lowest stock price in 52 weeks.

      29. What is turnover rate?

        Answer:The turnover rate = the transaction volume within a period / the total issued shares. The higher the turnover rate represents the transaction of the stock is active, and the lower the turnover rate represents the transaction of the stock is inactive.

      30. What is amplitude?

        Answer:Amplitude=[(intra-day highest price – intra-day lowest price)/ the closing price of previous day ]x 100% Example: Previous closing price: $10, intra-day high: $14, intra-day low: $8, Amplitude is 14-8/10x100%=60%

      31. What is Dividend? How to calculate them?

        Answer:Dividend is the distribution of a portion of the company’s earning, and paid to its shareholders.There are two payment methods: cash dividend or bonus shares.
        Dividend yield
        Dividend yield = dividend/stock price.
        Earnings per share
        Earnings per share = net profit / total number of common shares at the end of the year.

      32. How to calculate price-earnings ratio and price-to-book ratio?

        Answer:Price-earnings ratio = share price / earnings per share (earnings per share = net profit / total number of issued shares). The price-to-earnings ratio (static LYR) is the static price-to-earnings ratio calculated from the previous year's earnings per share, and the price-to-earnings ratio (TTM) is the price-to-earnings ratio calculated from the earnings per share in the last 12 months (four quarters). Price-to-book ratio = Stock price / net asset per share (net asset per share = shareholders' equity / total number of shares).

      33. What is Lot Size?

        Answer:The trading unit of Hong Kong stocks is lot. Different stocks have different number of shares in each lot. A lot size may be 100 shares, 200 shares or 400 shares.

      34. What is Minimum spread?

        Answer:The minimum price difference of the stock, the order price can only be a multiple of the minimum difference.

      35. What are the Hong Kong stock market provides products?

        Answer:The Hong Kong stock market provides products including equity securities, Exchange Traded Products, Structured Products, Real Estate Investment Trust, and debt securities, etc.
        These products can be traded in the exchange market, and investors can place orders by entering the securities code. Different products have different investment targets and risks.
        Equity securities are usually called stocks, including common stock and preferred stock, which are shares issued by the company to shareholders, and the price of the stock will fluctuate according to the development situation of the company.
        ExchangeTraded Products include exchange traded funds and leveraged and inverse products. An Exchange Traded Fund (ETF) is an open-end fund that can be traded in a stock exchange market. It can be actively managed, seeking to outperform a market index; or passively managed, seeking to match the performance of a market index. A Leveraged and Inverse Product (L&I Product) is a leveraged ETF that seeks to achieve short-term investment results that correspond to the daily leveraged (2x) or daily inverse (up to -2x) of the underlying benchmark.
        Listed structured products are financial instruments issued by authorized financial institutions (Issuers) and traded in HKEX. The payoff of structured products is based on the performance of the underlying asset(s), which can be stocks, stock indices, fixed income, currencies, commodities or a basket of assets. The listed structured products including derivative warrants, callable bull / bear contracts, inline warrants are currently available for listing and trading in HKEX.
        A Real Estate Investment Trust (REIT) is a group investment scheme, mostly in real estate. It aims to give investors regular returns. Debt Securities listed on The Stock Exchange of Hong Kong Limited (SEHK) include bonds and notes which represent loans to an entity (such as a government or corporation) in which the entity promises to repay the bondholders or note-holders the total amount borrowed. That repayment in most cases is made on maturity although some loans are repayable in installments. Unlike shareholders, holders of bonds and notes are not owners of an entity, but its creditors.

      36. What are the charges for Hong Kong stocks?

        Answer:Hong Kong stock fees are as follows: click here

      37. What is HKIDR?

        Answer:On 10 August 2021, the Securities and Futures Commission (SFC) published its consultation conclusions to proceed with the implementation of an investor identification regime at trading level for the securities market in Hong Kong (HKIDR).
        Under the HKIDR, when an order is submitted or arranged to be submitted to the trading system of The Stock Exchange of Hong Kong Limited (SEHK) for execution or where an off-exchange trade is reported to SEHK (OE Trade Reporting) by an Exchange Participant according to SEHK’s Rules of the Exchange, the order or OE Trade Reporting would be required to include an identification code assigned to the relevant client. This would enhance market surveillance by identifying the originators of the orders and trades. For more: https://www.icbcasia.com/icbc/HKIDRtc

      38. What is OrderQueueing?

        Answer:Price Monitoring means the order has been accepted by the Securities System and kept for monitoring. It will be passed to the HKEx for processing once it falls within the 15 spread range of the market price in the continuous trading session, or will be passed to the HKEx for processing once it falls within the scope of price limit in the closing auction session.

      HK stock margin/Margin services

        1. What is Securities Margin account?

          Answer:Securities Margin account is an account opened by investors. Investors can pledge the stocks in the account with a certain credit ratio and borrow funds for investment or other purposes through the account.

        2. What is margin ratio?

          Answer:Margin ratio = loan amount/available margin value Available margin value = (market value of eligible margin stocks x share margin credit ratio) or the upper limit of loan limit, whichever is lower.
          Financial institutions or securities companies have the right to change the ratio of margin call at any time. Examples:
          After customer A using share margin services, if the stock price falls, the available margin value will drop. At this time, the loan amount may exceed the available margin value. If the margin ratio is greater than the margin call level, financial institution or brokerage will notify customer A to deposit cash or sell stocks in order to reduce the margin ratio to acceptable level or below. This is called margin call.

        3. What is the financing limit?

          Answer:Financial institutions or brokerages will set different maximum financing limits for different customers. The loan amount obtained by customers when using financing services is subject to the lower of the financing upper limit and the amount that can be mortgaged.

        4. How to calculate financing interest?

          Answer:Financing interest = loan amount × annual interest rate × number of days held.
          Example:
          Customer A uses Company X's stock as collateral to make a loan to a financial institution or brokerage, and the financial institution or brokerage will charge financing interest on a daily basis. If customer A has a total loan of 200,000 yuan, the annual interest rate of the deposit loan is 5%, and the loan is 183 days in total, then the financing interest = 200,000 × 5% × 183 ÷ 365 = 5013.6 yuan.

        5. What is the mortgage amount for Hong Kong stocks?

          Answer:The amount of Hong Kong stocks that can be mortgaged = the market value of the stocks that can be financed x the financing mortgage rate (the mortgage rate).
          Example:
          The amount that can be loaned after the stock held by the customer is mortgaged is the mortgageable amount. For example, if customer A holds shares of company X with a market value of 10 million, the pledge ratio is 60%, and the amount that can be pledged is 10 million × 60% = 6 million.

        6. What is margin call?

          Answer:When a customer's margin ratio reach the margin call level, the customer will be notified to deposit cash, stocks under margin list or sell stocks in order to reduce the margin ratio to acceptable level.

        7. Who can use online channel to open Securities Margin Account?

          Answer:Online opening channel is applicable to single personal account holders only. When client submits Application, you need to select your existing securities cash account and switch existing cash account to Securities Margin Account. If you do not have securities cash account, you can login Internet banking and select "Account Service > Application Center > Apply for Account opening > Securities Account (Cash)" or login in Mobile Banking and select "Help & Support > Application Center" to open security cash account.

        8. Who cannot use online channel to open Securities Margin Account?

          Answer:Opening Securities Margin Account via online channels is not applicable for following customers: ICBC (Asia) employees, US citizens, joint account holders, company account holders, customers who are currently employed by a licensed corporation or registered institution regulated by the SFC, customers who hold special status, e.g. specified customers, customers who declared bankruptcy etc.

        9. Are there any business hours for Application of Securities Margin Account via electronic channels? Can I open Securities Margin Account instantly?

          Answer:Customers can submit Securities Margin Account Application via Personal Internet Banking or Mobile Banking anytime. After the Application is successfully submitted, ICBC (Asia) will notify your Application result as soon as possible.

        10. Can customer apply Securities Margin Account if he/she has "unsettled trade" in his/her securities cash account?

          Answer:Customer can submit Application, however, ICBC (Asia) will be able to switch account to Securities Margin Account only when the trade was settled.

        11. How can customers withdraw funds from their Securities Margin Account? Are there any business hours?

          Answer:Customers can use the following ways to transfer funds from their Securities Margin Account to HKD Settlement Account: (1) Transfer via Personal Internet Banking or Mobile Banking from 8:00 a.m. to 4:10 p.m.on the trading day; or (2) Call our Securities Trading Hotline at (852) 3471 8711 from 9:00 a.m. to 5:00 p.m. on the trading day.

        12. Under what circumstances do customers need to make repayment to the Securities Margin Account?

          Answer:Customers may need to make repayment to the Securities Margin Account under the following circumstances:

          1. If customers want to reduce the amount owing in the margin account
          2. If customers want to reduce the margin ratio
          3. If customers want to reduce their interest payment
          4. Customers receive ICBC (Asia) margin call notification

          The above circumstances are for reference only.

        13. How to check the risk level of my margin account?

          Answer:You can check the risk level of your margin account on "Me > MV Ratio"on "ICBC Smart Invest" APP.
          Safe: MV Ratio < 100%
          Caution: 100% <= MV Ratio < 115%
          Warning: 115% <= MV Ratio < 130%
          Force Sell: MV Ratio >= 130%
          If you want to check the detail information of risk level, please click "MV Ratio".

        14. How to check the detail information of my margin account?

          Answer:You can check the fund and position situation of your margin account on Internet Banking or "ICBC Smart Invest" APP. (1) Internet Banking
          You can browse via"Investment > HK Stock > Buy/Sell Stock > Margin Account Enquiry". (2) "ICBC Smart Invest" APP ①Fund
          You can click "Investable Amount" under "Me" page or click "Position" under "Trade" page to check your fund situation. Glossary:

            • Withdrawal Cash: Cash customers can withdraw from registered HKD Settlement Account.
            • Investable amount: The amount that customers can use for Hong Kong stock trading (denominated in HKD).
            • Total Margin Value: The total margin amount of the customer's position.
            • Loan Limit: Maximum margin limit of customer’s margin account.
            • Account balance: Margin account balance (A positive number is the customer fund which customer have not used the margin amount. A negative number is the margin amount has been used.)
            • Interest payable: The interest that the customer should pay.
            • Interest receivable: The interest that the customer should receive.
            • Net account balance: Net margin account balance (the balance after interest payable and receivable).
            • Available amount/Margin Call: A positive number indicates the margin balance that the client can use, and a negative number indicates that the client has exceeded the margin amount that can be used (which means the margin ratio exceeds 100%).
            • ②Position You can go to position page via click "Me > Portfolio value or Trade > Position", and check the situation of position, including portfolio value, portfolio gain / loss etc.

          • Under what circumstances will customers face concentration risk monitoring?

            Answer:When the customer margin loan limit equals to or exceeds HK$ 20 million, the Bank will monitor the concentration risk of the customer. The customer's maximum loan limit for a single stock will be deducted to a certain extent based on the stock's margin ratio in ICBC (Asia).

          • How is the concentration ratio calculated?

            Answer:The calculation of the concentration ratio is based on the margin ratio of the stock. To check the stock margin ratio, please visit ICBC (Asia) website.

          • What is the impact of concentration risk monitoring on the customer’s loan limit? Has the customer's loan limit on the entire investment portfolio changed?

            Answer:Concentration risk monitoring imposes restrictions on the maximum loan limit that customers can purchase for each stock. Example: Assume that the margin credit ratio of stock A is 60% and the concentration ratio of stock A is 70%. If the securities margin loan limit of Mr. Chan’s is HK$ 20 million, the stock A currently has a margin value of HK$ 30 million. Under the monitoring of concentration risk, the maximum loan limit of stock A will be HK$ 14 million (margin loan limit HK$ 20 million x concentration ratio 70%). In this case, after comparing the margin value of stock A with the adjusted loan limit, maximum loan limit of Mr. Chan for stock A is limited to HK$ 14 million. After deducting the margin limit of HK$ 14 million for stock A, Mr. Chan can still use the remaining amount of HK$ 6 million to purchase other stocks. Therefore, in terms of the entire investment portfolio, Mr. Chan's margin limit has not been reduced due to the concentration risk monitoring, and he can still use the full amount of limit.

          • Does the concentration ratio change only based on the Margin Credit Ratio?

            Answer:No, the type of customer account also affects the concentration ratio. The stock concentration ratios of General Banking and Private Banking customers are different. Even for the same stock, the concentration ratio will vary according to the type of customer account. For details, please refer to following tables.

            General Banking customer

            Share Margin Credit Ratio Concentration ratio
            60% 70%
            50% 65%
            40% 60%
            30% 55%
            20% 50%

            Private Banking customer

            Share Margin Credit Ratio Concentration ratio
            70% 70%
            60% 65%
            50% 60%
            40% 55%
            20% 30%

        To borrow or not borrow? Borrow only if you can repay!

        1. What is orced liquidation?

          Answer:If the margin ratio is greater than the margin call level, and the investor fails to make up the position (including depositing funds, collateral or selling stocks) within the specified time, then when the stock value in the investor's account falls and the margin ratio is greater than the forced liquidation level , the financial institution or brokerage has the right to sell the customer's stock position without notifying the customer, and reduce the margin ratio to an acceptable level. Financial institutions or brokerages have the right to change the ratio of margin calls and forced liquidation at any time.

        2. How to open the Secutities Margin Account?

          Answer:You can open a Secutities Margin Account through mobile banking, online banking, branches and other channels.
          Open via Mobile Banking: click here
          Open via Internet Banking: click here
          Open via branch: (You need to bring your personal ID card\address proof for the past three months)

        3. How to check the risk level of my margin account?

          Answer:You can check the risk level of your margin account on "Me > MV Ratio"on "ICBC Smart Invest" APP. Safe: MV Ratio < 100%
          Caution: 100% <= MV Ratio < 115%
          Warning: 115% <= MV Ratio < 130%
          Force Sell: MV Ratio >= 130%
          If you want to check the detail information of risk level, please click "MV Ratio".

        4. What is orced liquidation?

          Answer:If the margin ratio is greater than the margin call level, and the investor fails to make up the position (including depositing funds, collateral or selling stocks) within the specified time, then when the stock value in the investor's account falls and the margin ratio is greater than the forced liquidation level , the financial institution or brokerage has the right to sell the customer's stock position without notifying the customer, and reduce the margin ratio to an acceptable level. Financial institutions or brokerages have the right to change the ratio of margin calls and forced liquidation at any time.

        5. What is the list of stocks for margin credit?

          Answer:For the list of stocks for margin credit, please click here .

        US securities trading

        1. What is the major U.S.stock exchanges?

          Answer:Different from HK stock that HKEX is the only exchange, US stock is traded on the following major exchanges:
          (NYSE)
          NYSE is one of the most famous exchanges in the US stock market with more than 3500 stocks listed and the world’s most market capitalization.
          (NASDAQ)
          NASDAQ is not a physical exchange but an American electronic exchange. Most companies listed on NASDAQ are high-tech companies.
          (AMEX)
          AMEX is one of the three largest exchanges in America. It has more than 1000 listed stocks, its listed companies are mostly newly established small and medium sized companies.

        2. What is US stock market trading hours?

          Answer:The US stock market does not close for lunch break. US stock market trading hours use Winter and Summer time, which corresponds to one hour difference in Beijing time.
          Eastern Time zone:
          9:30-16:00
          Beijing (Hong Kong) Time:
          21:30- next day 4:00 (Summer Time, early March-early November)
          Beijing (Hong Kong) Time:
          22:30- next day 5:00 (winter time, early November-early March next year)
          Summer Time starts on the second Sunday in March and changes to winter time on the first Sunday in November. The market is closed on public holidays or half a day.

        3. What is US Stock Trading Unit?

          Answer:US stock trading is based on 1 share.

        4. What is Limit Order?

          Answer:A limit order is an order to perform buy or sell transaction at a specific price or better.
          Advantage: The transaction price can be locked within a specific range, the transaction price may be better than the limit price. It means that investors may buy with a lower price or sell with a higher price.
          Some unfilled limit orders can be modified or cancelled. The order may be unable to cancel or modify where the original order is fully executed during the modification or cancellation process. (It is the same for HK stocks)

        5. What is US Stock Symbol?

          Answer:The US Stock Symbol is using the abbreviation of the listed company, e.g. “MSFT” is the stock code of Microsoft.

        6. How to apply for US Securities Trading Service?

          Answer: After you have opened securities account and registered USD Settlement Account, you mayparticipate in US Securities Trading Service by accepting and sign the "W-8BEN" (for non-USpersons only). You can accept and sign the "W-8BEN" via "ICBC Smart Invest" APP, by fax or visiting any of our branches to apply the trading service. "W-8BEN" is valid for three years provided that there is no change to your information or tax status.

        7. What is US Stock Settlement ?

          Answer:T+2, Settlement occurs on two business days after the transaction.

        8. What is US Stock volatility ?

          Answer:US stock market does not have price limit in a day, so investors need to control the risk. When S&P 500 indices hit the circuit point, trading will halt for risk control by the Exchange, this is called Circuit Breaker.

        9. How to common investors purchase U.S. IPO?

          Answer:No. Different from the issue of HK IPO, only underwriters (investment banks such as Goldman Sachs and JP Morgan Chase) and the listed company can decide to whom they sell the IPO in the US. The subscription of US IPO starts from 1 million USD, and only key accounts of investment banks can subscribe US IPO. Note: ICBC (Asia) has not yet provided subscription services for US IPO.

        10. How to buy/sell U.S. stock?

          Answer:If you want to trade US stock in Hong Kong, you can open a securities account through a bank or broker and complete the W-8BEN form to prove you status of non-US person. If you are currently holding a HK securities account, you can check if your bank or broker offers US stock trading service; if yes, complete the W8BEN form (situation may differ depending on individual bank or broker)

        11. What is the three major US Stock Indices?

          Answer:Dow Jones Index Dow Jones Industrial Average (DJIA) is one of the oldest indices which tracks 30 solid and actively traded companies that have common stock listed on major exchanges. DJIA is a price weighted index calculated by adding the price of component stocks together and dividing the sum by the divisor.
          S&P 500 Index As one of the most important indices in the US market, S&P 500 is a marketcapitalization-weighted index developed and maintained by Standard & Poor’s. This index is based on the market capitalization of 500 large companies having common stock listed on major exchanges. This index takes into consideration more companies and thus creating less risk and reflects the market more comprehensively.
          Nasdaq Index NASDAQ Composite is the most representative index of more than 5000 common stock listed on NASDAQ. The composite involves all new technological industries such as software, computer, telecom, biotechnology, retail and wholesale trade etc.,and it has been one of the most-followed indices due to its broad coverage.

        12. Can buy and sell US stock on the same day?

          Answer:Yes, US stock accepts T+0 settlement. You can buy and sell US stock on the same day.

        13. How does the system process the US Securities order for next trading day?

          Answer:For order placed after trading session, 1. System will hold the investable amount immediately.2. Please check your order status during trading hours to ensure whether your order placed has been successfully accepted. If the order has been rejected, you can input the order again. day.

        14. What is Circuit Breaker?

          Answer:Circuit breakers are measures approved by the SEC to curb panic-selling on U.S. stock exchange and excessive volatility. Circuit breakers temporarily halt trading on an exchange or in individual securities.

        15. What are the main features for US Trading Service?

          Answer:

          Items US Securities
          US Securities available for trading Common Stocks traded on NYSE, NASDAQ, AMEX
          Currency USD
          Lot Size No board lot size
          Amend Order Order amendment is allowed
          Order Types Limit orders only (Limit orders can be matched at the specified or better price)
          Pre-Open/Post-Close Market Trade Do not accept
          Settlement Cycle T+2 (US Securities available for trading are provided by the vendor)

        16. What is US securities spread table?

          Answer:

          Prices of Securities (USD) Minimum Spread (USD)
          Less than 1 USD 0.0001
          Greater than or equal to 1 USD 0.01

        17. Can I withdraw the physical scrip securities in US market through ICBC(Asia)?

          Answer:No.The Bank does not provide the physical stock deposits and withdrawals of US Securities service.

        18. What is the trading unit of US stocks?

          Answer:HK stock uses numbers as stock symbol while US stock uses English letters, eg. Apple,Inc.(AAPL),General Electric Company(GE)

        19. What are the charges for US stocks?

          Answer:US-share fees are as follows: click here

        20. Do you provide securities trading services related to "Publicly Traded Partnership"?

          Answer:From December 27, 2022 onwards the Bank will stop the purchase, sale, trading or other transfer of securities related to "Publicly Traded Partnerships" in the US stock market.

        21. What is the latest regulation of the U.S. Internal Revenue Service on "Publicly Traded Partnership"?

          Answer:The U.S. Internal Revenue Service (“IRS”) recently imposed an amendment to section 1446(f) Internal Revenue Code Section (“IRC Section”) regarding the withholding tax on the transfer of Publicly Traded Partnerships (“PTP”) securities with effect from 1 January 2023. After coming into effective, non-US investors will be incurred with the following US tax costs when holding, selling, trading or transferring PTP related securities for consideration:

          • When interest is distributed: 37% tax is levied on the amount distributed;
          • When selling, trading or transferring PTP securities for payment: 10% tax of the amount realized on that sale or exchange is withheld.

          For details, please refer to the relevant instructions on the IRS website.

        IPO

        1. What is an IPO?

          Answer: IPO stands for Initial Public Offering. It is the first time a company issues securities to investors. The newly issued securities will be listed on a stock exchange.

        2. What are the risks associated with IPOs?

          Answer: Over-subscription of an IPO: In some cases, IPO may be oversubscribed. The company may go through an allocation process to determine whether an investor will receive any securities and, if so, in what quantity. In view of potential not receiving the full amount of securities in case of over-subscription, an investor may be tempted to subscribe for more quantity than he intends to. The investor will receive all the quantity applied for and incur the full cost, if the IPO is not oversubscribed.
          Market risk: There is a risk that the company's share price will drop below its initial IPO price, once the company's securities commence trading (on the stock market or otherwise). Securities prices will fluctuate over time.
          Business risk: Before your application for IPO shares, it is vital to understand the nature of business you are investing in. Thoroughly study the offering documents, prospectus, financial reports and even seek professional advice before making any decision to invest.
          Customers can apply for IPO shares and other securities online by accessing our website www.icbcasia.com to read the offering documents then fill in the IPO application form and settle the payment online.

        3. What are eIPO services?

          Answer: eIPO refers to the IPO application services that are available in our Internet Securities Services website. The services available include offering particulars, application submission online and enquiry services.

        4. Are all IPOs available in eIPO services?

          Answer:No. Only selected IPOs will be made available in our eIPO services. The current IPO available for eIPO application can be found in the "Securities">"IPO"> "eIPO Application" using the horizontal menu, and “Investments”>"Securities">" IPO" >"eIPO Application">" using the vertical menu.

        5. Do I need to register for eIPO services?

          Answer: No. eIPO services are available to all Internet Securities Services users. If you have registered for our Internet Securities Servi ces, you can use the service in the website.

        6. What are the service hours of eIPO services?

          Answer: eIPO services are available 24 Hours (System will not debit the investable amount immediately after Securities Trading session, please ensure the Securities/settlement account has sufficient amount to cover the subscription application before 8:00 a.m. on next business day) You can submit your eIPO application for a specific IPO once the official lodging time starts. The application deadline for eIPO application will be 4:00 p.m. on the day before the official closing date of that IPO.

        7. How to apply for IPO subscription via electronic channels?

          Answer:

          1. "ICBC Smart Invest" APP
            1. You can view IPO subscription list on "Markets > IPO" or "Me > IPO Subscription";
            2. Click on the IPO you want to subscribe, and select "Cash subscription" or "IPOFinancingApplication" (if any) on the IPO detail page;
            3. Read and accept Non Third Party referral Declaration, Terms and Conditions, the document and select the approach of Trade Status Notification (mobile and email); then select Range of Shares, apply Quantity and loan amount / ratio (only applicable to financing subscription);
            4. Confirm and then click "Subscribe > Confirm".
            5. You can check the IPO subscription record at "Me > IPO Application Record" after successful Application.
          2. Internet Banking
            1. You can view IPO subscription list on "Investments > HK Stocks > IPO";
            2. Click on the IPO you want to subscribe, and select "Cash subscription" or "IPOFinancingApplication" (if any) on the IPO detail page;
            3. Read and accept Non Third Party referral Declaration, Terms and Conditions, the document and select the approach of Trade Status Notification (mobile and email); then select Range of Shares, apply Quantity and loan amount/ratio (Only applicable to financing subscription);
            4. Confirm and then click "Subscribe > Confirm".
        8. How do I know whether my eIPO application has been successfully submitted for allotment?

          Answer: You can refer to the "Securities">"IPO"> "IPO Application Record" using the horizontal menu, and “Investments”>"Securities">" IPO" >"IPO Application Record">" using the vertical menu for the details of your eIPO application.

        9. Can I amend or cancel my application?

          Answer: No, once you confirm the eIPO application, we will start processing and you cannot amend or cancel your application.

        10. When will the application amount be debited from my account?

          Answer: The application amount (including any charges, if applicable) will be held from your account upon your confirmation of your eIPO application. Such amount will then be debited from the account on the official IPO closing date.

        11. How do I know if any shares have been allotted or not?

          Answer: If your application is successful, we will notify you by an advice. You can also check the "Securities">"IPO"> "IPO Application Record" using the horizontal menu, and “Investments”>"Securities">" IPO" >"IPO Application Record">" using the vertical menu for the allotment result. Besides, the Bank will also send the allotment result to the email address and/or mobile phone number provided by you in your application.

        12. If my eIPO application is unsuccessful, when will I receive the refund?

          Answer: Refund amount will be credited to your account after our receipt of the refund from the Issuer.

        13. How can I eligible to apply for eIPO?

          Answer: You must be 18 years of age or older and be a permanent resident of Hong Kong.

        14. What is White from and Yellow Form?

          Answer:
          White Form:
          White form is suitable for investors who want the shares registered in their own name. Investors will receive physical shares after new shares is allotted successfully. When you want to sell the shares, you will have to deliver the physical shares to your brokerage or bank. Generally, investors may not be able to sell the shares immediately on the first trading day of the new shares until the shares are deposited in CCASS.
          Yellow Form:
          Yellow form is suitable for investors who want to use their securities account under brokerage or bank to subscribe new shares of IPO. The allotted new shares will be deposited into securities account of brokerage or bank registered in CCASS. Then the bank or brokerage will deposit those new shares into the investor’s securities accounts. Investors can normally sell the allotted shares through brokerages or banks on the first trading day.

        15. How to calculate the IPO subscription fee?

          Answer:The subscription fee includes offering price per share multiply the lot size, 1% brokerage commission, 0.0027% SFC transaction levy and 0.005% Stock Exchange trading fee. All payments must be paid at the time of application, and the overpayment will be returned to the applicant depending on the final pricing.

        16. What is the allotment basis of new shares?

          Answer:The allotment basis depends on the number of valid applications for subscription of the IPO shares. Then, shares are allotted according to the basis of allocation as determined by the sponsor and the listed company.
          If the IPO is oversubscribed, the allotment is generally made by way of balloting based on a predetermined basis. This means that you may receive the allotted number of shares which is lower than you have applied for. If the shares are heavily oversubscribed, you may only be allotted part of the shares or even no shares at all. On the other hand, if the IPO turns out to be not popular as expected whereas you subscribe on margin, then you may get more shares than you would expect and may need to pay the insufficient amount of the subscription.

        17. What is IPO subscription One-Stop Price?

          Answer:One-Stop Price is the loan interests for application quantity as defined by the Bank. The default loan amount is 90% of the application amount, you have to deposit 10% of the application amountIt is subject to the Bank's decision for every IPO to provide the One-Stop Price.

        18. How to calculate the interest payment for the loan?

          Answer:Interest Payment = Application Amount X Loan Tenor/365 Days X Interest Rate.Loan Tenor is from date of advance up to full repayment. Interest rate on financing will be subject to current market environment and varies among securities. The default loan amount is 90% of the application amount, you have to deposit 10% of the application amountIt is subject to the Bank's decision for every IPO to provide the One-Stop Price.

        19. Is there any maximum financing limit applicable?

          Answer:Yes. The Bank maintains a maximum financing limit for each IPO, if applicable, apply via Internet Banking, while there is overall limit for applying several IPOs concurrently. We consider IPO financing application on First-come-First serve basis.On the other hand, you have to make sure the account has sufficient amount as security deposit or the Bank shall have sole discretion to reject your application.

        20. Is there any minimum requirement for the loan amount?

          Answer:Yes. The Bank has minimum loan amount for each IPO, if applicable, please read the details in the application page.

        21. When I apply IPO financing via Internet Banking, system rejects and display "the maximum financing limit via Internet Banking is exceeded", can I still apply this IPO?

          Answer:You can change the loan ratio or apply without financing services. Besides, you can apply the IPO financing services via Manned Securities Trading Hotline, but there is a maximum loan amount for the application. Please be aware no matter which application channels, you can apply the same IPO once only. Multiple and suspected multiple applications will not be considered.

        22. How to use the IPO financing feature?

          Answer:ICBC Smart Invest provides IPO financing service through both cash accounts and margin accounts to help you grasp investment opportunities.
          Function approach:
          Method 1: Click [Markets] in the lower right corner > Click [IPO Calendar] button;
          Method 2: Click [Account] in the lower right corner > Click [IPO Subscription] button;
          Features

        23. You can view information about new shares subscription
          1. This page displays the subscription information and company profile of this IPO;
          2. You can view the prospectus and progress of the IPO;
        24. Apply for subscription
          1. The financing switch is turned on by default. Turning on means financing subscription, and turning off means cash subscription;
          2. For subscription of available funds, the margin value cannot be used to subscribe IPO application by securities margin accounts;
          3. The sliding bar can adjust the loan ratio. The loan ratio refers to the percentage of financing used in the overall subscription amount, for example, subscription of 1,000 shares requires HKD10,000, and if the selected loan ratio is 90%, which means the financing amount is HKD9,000;
          4. The financing subscription needs to hold funds the cash used in this subscription in real time;
          5. The total subscription amount is the total amount of the current subscription order;
          6. Click [Apply for Subscription] and enter the transaction password to subscribe successfully.
        25. Subscription records
          1. Method 1: Click [Markets] in the lower right corner of the Tab-click the [IPO Calendar] -click the [Subscription Record];
          2. Method 2: Click [Account] in the lower right corner of the Tab-click the [More Services] -click the (Stock) [History]
        26. Which market can provide IPO services?

          Answer:Only the Hong Kong stock market is currently available.

        27. What is FINI?

          Answer:FINI (Fast Interface for New Issuance) is a new platform being developed by HKEX that enables professional IPO market participants and regulatory authorities to interact seamlessly and digitally on the many important steps that comprise the end-to-end settlement process for new listings in Hong Kong.
          By modernising both the logic and the infrastructure of the Hong Kong IPO settlement process, HKEX expects that the introduction of FINI will shorten the time gap between IPO pricing and trading. This will give investors quicker access to new listings, reduce market risk and improve efficiency for all parties involved. This reform will benefit all of Hong Kong by making our IPO market more efficient, robust and equipped for a digital future, whilst maintaining and extending Hong Kong’s global leadership as a competitive listing venue.

        28. What is the debiting and repatriation status of FIPO's margin account?

          Answer:When a client uses a margin account to apply for IPO/FIPO, the payment will be deducted from the settlement account, and the relevant refund will be credited to the margin account when the subscription ends.

        29. What are the risks of FIPO?

          Answer:The potential losses of IPO financing subscriptions may extremely large or have the opportunity to be magnified. Clients may suffer losses that exceed the initial investment amount / margin amount. And have the opportunity to be collected by the bank for the amount exceeding the initial investment amount / margin amount.

        30. What are the charges for IPO/FIPO?

          Answer:Charges form:

          Please click the fee table

        31. What to do when the FIPO subscription exceeds the deposit?

          Answer: Customers need to make up the arrears as soon as possible. The Bank has the right to sell the stocks in the account to deal with the arrears. Overdue balances will be charged with overdue interest. (For details, please click the fee table below)

          Please click the fee table

        SSE/SZSE Stock

        1. How to activate Shanghai and Shenzhen Stock trading services?

          Answer: If you have activated our securities services and registered a RMB account for settlement, you can go through online Banking/Mobile Banking under "Shanghai Stock/Shenzhen Stock > Apply for Shanghai Stock/Shenzhen Stock Trading Services" or visit any A branch confirms the "Comprehensive Statement of Terms and Conditions for Trading Services" and "Statement on Handling of Personal Data for Northbound Trading Services for Shanghai-Hong Kong Stock/Shenzhen-Hong Kong Stock" for Shanghai-Hong Kong Stock/Shenzhen-Hong Kong Stock. Generally, it takes about 3-4 working days to take effect for the Northbound Trading/Shenzhen Stock trading services.

        2. Why do I need to sign the "Personal Data Processing Statement for Shanghai-Hong Kong Stock /Shenzhen-Hong Kong Stock Trading Services"?

          Answer: According to the information published by the Hong Kong Stock Exchange, the "Northbound Trading Investor Identification Code Mode" was implemented on September 26, 2018. Participants are required to disclose, transfer and provide customers and relevant beneficial ownership to the relevant Mainland exchanges or China Clearing under appropriate arrangements. Personal data can only be processed by the customer's northbound transaction instructions. Please refer to the HKEX website for details.

        3. What will be the impact if I do not agree to the "Personal Data Processing Statement for Shanghai-Hong Kong Stock /Shenzhen-Hong Kong Stock Trading Services"?

          Answer: If an individual customer does not confirm and agree to the "Personal Data Processing Statement for Shanghai-Hong Kong Stock Connect/Shenzhen-Hong Kong Stock Connect Northbound Trading Services", the Bank can only process the northbound sell order (excluding any northbound buy order).

        4. Are SSE and SZSE transactions settled in Hong Kong dollars?

          Answer: No. Shanghai Stock and Shenzhen Stock transactions are traded and settled in RMB you need to open a RMB account with the Bank and register it in a securities account for settlement of trading transactions.

        5. Which channels can I handle securities trading orders under Shanghai and Shenzhen Stock?

          Answer: Customers can handle the securities trading instructions of Shanghai and Shenzhen Stock through the securities service of our Online Banking、ICBC Smart Investment APP and the securities service of Mobile Banking (applicable to personal customers only) or the designated telephone securities service.

        6. How can I conduct Shanghai Stock or Shenzhen Stock transactions through the securities services of Online Banking ?

          Answer: To trade Shanghai or Shenzhen Stock, please go to the "Shanghai Stock/Shenzhen Stock > Securities Trading" function of Online Banking.

        7. Do I need to pay a service fee when I use the securities services of Online Banking to conduct securities trading in Shanghai Stock /Shenzhen Stock?

          Answer: The service fees to be paid for trading SSE and SZSE securities using the securities services of Online Banking include but not limited to brokerage commission, handling fee, securities management fee, transfer fee and transaction stamp duty. Please refer to Securities Trading Service Charges for details.

        8. What is the validity period of the SSE and SZSE securities orders?

          Answer: Please note the expiry date of the instruction when entering the transaction. During the trading day, only the order of the day can be entered. After the trading period, the order of the next trading day can be entered.

        9. How does the system process the instructions for the next trading day of Shanghai Stock and Shenzhen Connect ?

          Answer: For placing orders during non-trading hours, please note:

          1. The system will not deduct the transaction amount immediately. Please ensure that the securities and settlement accounts have sufficient funds before 8:00 am on the trading day. Otherwise, the relevant instructions will not be executed.
          2. Please check whether the order you entered has been successfully accepted during the trading session of the next trading day. If the order is not accepted, you can enter the order again during the trading hours.
          3. Please note that once an order is issued, you can only cancel the order and cannot make changes.
          4. If you want to amend the order, you can cancel the order first and then re-issue the order.
        10. How can I check my account balance and the number of SSE and SZSE securities I hold?

          Answer: You can go to the "Account Balance" function of "Shanghai Stock /Shenzhen Stock > Securities Trading" to check your account balance, and the "Account Summary" function to check the securities you hold and the quantity.

        11. How can I check my recent Shanghai and Shenzhen trading records?

          Answer: You can go to "Securities > Shanghai Stock /Shenzhen Stock > Securities Transaction History" to check your transactions in the last 60 trading days (excluding the current trading day).

        12. Can I place a buy order for SSE or SZSE immediately for unsettled funds sold through SSE and SZSE?

          Answer: Yes you can.

        13. How do I know the status of my SSE or SZSE order?

          Answer: The securities service of the Bank's Online Banking allows customers to inquire or know the status of real-time orders.The following are the status details that will be displayed:

          Indicates status details of messages Description
          Waiting to be issued. The instruction has not been completed and is awaiting processing by the Stock Exchange.
          Message has been issued. The instruction has been sent to the Stock Exchange and is awaiting a response from the Shanghai/Shenzhen Stock Exchange.Or it has been sent to the Shanghai Stock Exchange/Shenzhen Stock Exchange and is waiting for trading in the market.
          All executed. All shares indicated have been traded in the market.
          Partial Execution. Only part of the indicated number of shares is completed.
          Awaiting cancellation. The cancellation instruction has not been completed and is waiting for the response from the Shanghai Stock Exchange/Shenzhen Stock Exchange.
          Cancelled. Indication was successfully cancelled.
          Partial cancellation. Only part of the indicated number of shares was successfully cancelled.
          refuse to issue. Sorry, your buy/sell order was not accepted and could not be executed.
          Refused to cancel. Sorry, your cancellation instruction was not accepted and could not be executed.
          Awaiting processing. Instruction is pending. Please ensure that the account has sufficient funds before 8:00 am on the trading day. Otherwise, the relevant instructions will not be executed.

        14. What are the trading hours (northbound trading) for Shanghai Stock /Shenzhen Stock ?

          Answer:

          Trading Sessions SSE/SZSE Input orders into China Stock Connect System(CSC)
          open call auction 09:15 - 09:25 09:10-11:30
          Continuous Bidding (Morning) 09:30 - 11:30
          Continuous Bidding (Afternoon) 13:00 - 14:57 12:55-15:00
          closing call auction 14:57 - 15:00

        15. Are there any trading restrictions to be aware of when trading services through Shanghai and Shenzhen Stock ?

          Shanghai Stock Connect Shenzhen Stock Connect
          Qualifying Shares
          (Check the list of Qualifying Shares on the website of HKEX)
          SSE 180, SSE 380 Index constituent stocks, A shares listed on A+H.
          (Market value not less than RMB 6 billion)
          SZSE Component Index, SZSE Small and Medium Innovation Index constituent stocks, A shares listed on A+H.
          (Market value not less than RMB 6 billion).
          Transaction currency RMB
          Stock numbers all 6 digits.
          Each board lot 100 shares
          (buy orders must be placed in whole lot)
          The bid-ask spread RMB 0.01
          Maximum order 1 million shares
          Price limit ±10% of the previous day's closing price
          Trading restrictions No reversal trading (same day trading)
          Amendment of order order cannot be changed
          Order Type Only accept limit orders
          (Limit order can be executed at the specified price or better)
          Odd lot order only odd lot orders will be accepted
          (The final transaction volume of buy and sell orders may be odd lot)
          Payment settlement cycle Payment settlement T+1 day

        16. Can I withdraw shares if I hold company shares through Shanghai Stock or Shenzhen Stock ?

          Answer: No. Since the stocks of Shanghai Stock Connect or Shenzhen Stock Connect are issued in a paperless form. Therefore, there will be no physical stock deposit and withdrawal services for CCASS Securities Depository. Investors may only hold SSE or SZSE securities through their brokers or custodians.

        17. How are the payment settlement and holiday arrangements for Shanghai and Shenzhen Connect?

          Answer: Northbound trading will only be available when both markets are trading days and both markets have settlement services available on the settlement day.

        18. Are we covered by the Investor Compensation Fund in Hong Kong for company shares held through Shanghai and Shenzhen Stock ?

          Answer: no. Hong Kong's Investor Compensation Fund does not cover any northbound trading under Shanghai-Hong Kong Stock and Shenzhen-Hong Kong Stock.

        19. Can I apply to subscribe for IPO shares through Shanghai Stock or Shenzhen Stock ?

          Answer: No. Shanghai Stock and Shenzhen Stock currently do not support IPOs.
        20. What to do in case of bad weather?

          Answer: a. Northbound trading services will be suspended if Typhoon Signal No. 8 or above and/or Black Rainstorm Warning is issued before the Hong Kong market opens. Please refer to the HKEX website for details.
          b. If the typhoon signal No. 8 or above is issued after the Shanghai and Shenzhen markets are open, the transaction will continue for 15 minutes, during which orders will be accepted and orders will be cancelled. Only canceled orders will be accepted after 15 minutes until the market closes on the Shanghai Stock Exchange or Shenzhen Stock Exchange. Please refer to the HKEX website for details of the existing typhoon signal and/or rainstorm arrangements in the Hong Kong market.

        21. What are the precautions for trading RMB denominated stocks via electronic channels?

          Answer:Please be aware that you must fulfill the following criteria before trading RMB denominatedstock.

          • You have applied the Securities Account
          • You have applied RMB account and registered it as the Securities Settlement Account (Onlyapplicable to Hong Kong Identity Card holders). • Personal Customer: You can register the RMB Account via "ICBC Smart Invest" APP Personal Internet Banking.
          • If you do not have any RMB account, please open it via Personal Internet Banking, Mobile Banking or visit any branch.
          • Joint Name or Company Customers: Please visit any branch to apply RMB account andregister the RMB Settlement Account.
        22. Can I apply Consolidated Investment Account (securities) and / or RMB account via Internet Banking?

          Answer:Yes, kindly note that Application for account opening via Internet Banking is only available tosole name personal account holder. For joint name and company customers, they have to visit anyof our branches to make Application. Furthermore, please note that RMB savings and current accounts are only available to Hong Kong Identity Card holders.

        23. Can I exchange RMB via electronic channels? Any limit for transaction amount and service hour?

          Answer:You can go to "Deposit > Funds Transfer and Currency Trading" to exchange the currency or setuppost-dated transaction. ICBC (Asia) accept instruction for currency trading for 24 hours. If youplace the instruction within Monday 8:00 a.m. to Saturday 1:00 p.m. (except Dec 25 and Jan 1), ICBC (Asia) will process your instruction immediately. If you place the instruction beyond the above time period, the instruction could only be executed on next business day.

        24. Can I select HKD account for trading RMB denominated stock? Or select RMB account for trading HKD denominated stock?

          Answer:No. The securities and Settlement Account must have the same currency denomination, please ensure your relevant account has sufficient balance. Moreover, the account balance, pending settlement amount and investable amount for the HKD and RMB Settlement Accounts are calculated separately.

        25. Is there any difference between trading securities in HKD and RMB via electronic channels?

          Answer:The trading hours and service functionality are basically the same between securities in HKDand RMB. However, RMB denominated securities transaction will be settled in RMB (includingbut not limited to, subscription/share price, brokerage commission, stamp duty, Securities andFuture Commission ("SFC") levy, SEHK trading fee, and other fees and charges). For any fees and charges that involve exchange of RMB against HKD, it will be calculated based on the exchange rate published by the Stock Exchange of Hong Kong Limited ("SEHK") on the same trading day.

        26. How to calculate stamp duty for non-HKD listed products?

          Answer:The stamp duty rate is 0.13% of the transaction amount for securities. For stamp duty purposes, if the transaction amount is in a currency other than HKD, it should be converted into HKDbyusing the exchange rate determined by the HKEX. For example, Purchase of 10,000 XYZ shares at RMB 12.52 on T day, exchange rate: 1.176 for T day.
          Step 1: Transaction Amount in HK$ equivalent: 10,000 x RMB12.52 x 1.176 = HK$ 147,235.20
          Step 2: Stamp duty in HK$:
          HK$ 147,235.20 x 0.13% = HK$ 192 (round up to the nearest dollar) The exchange rates for each trading day are available on the HKEX website by 11:00 amor earlier on that day. You can visit the HKEX website for details.

        27. What are the risks for trading RMB denominated securities?

          Answer:

          • Investment involves risk - the prices of the securities may move up or down and may become valueless. It is as likely that losses will be incurred rather than profit made as a result of buyingand selling securities.
          • Investors should carefully consider all of the information in the offering documents includingthe risks and uncertainties prior to making an investment in the RMB denominated securities.
          • RMB is not freely convertible. Conversion between RMB and foreign currencies (includingHong Kong dollar) is subject to PRC regulatory restrictions which may affect the liquidity of the RMB denominated securities.
          • As RMB denominated securities are new types of product, there may not be regular trading or an active market. Therefore you may not be able to sell your investment on a timely basis, or youmay have to sell the product at a deep discount to its value.
          • Exchange rate risk - the Hong Kong dollar value of your investment will go down if the RMBdepreciates against the Hong Kong dollar.
        28. Does the Bank provide margin service for trading RMB denominated securities?

          Answer:No

        29. What are the charges for Shanghai and Shenzhen Stock Connect?

          Answer:The charging standards for Shanghai and Shenzhen Stock are as follows:

          Please click the fee table

        Others

        1. What is cash dividend?

          Answer:Cash dividend refers to the company paying cash to shareholders as dividends.

        2. What is Stock dividend?

          Answer:Stock dividend refers to companies give shareholders new shares instead of paying cash dividends.

        3. What is Distribution of physical shares ?

          Answer:Distribution of physical shares.Refers to a company that distributes a certain proportion shares of its carve-out listed company to existing shareholders in physical form.

        4. What is rights issee?

          Answer:Rights issue refers to new shares issued by a listed company for existing shareholders to subscribe, and shareholders can subscribe for new shares in proportion to their shareholding.

        5. What is Preferential Offer?

          Answer:Preferential Offer Refers to a company give preferential offer to the existing shareholders of the shares of the carve-out listed company based on a certain basis (prescribed share and price).

        6. What is Securities Good Till Date Order?

          Answer: Good Till Date order allows the customers to specify the date till (more than one trading day) when they are placing the orders via Internet Banking and "ICBC Smart Invest" APP which the order should stay in the system if not executed, and the order will be sent to HKEX systembeforethe expiry date. Customer can select the expiry date up to the fifth trading day while customers can make enquiry on the order which is classified as "Good Till Date order" in the system.

        7. Can all customers place Securities Good Till Date order?

          Answer: Customers with securities account can place Good Till Date order via Personal Internet Banking / Commercial Internet Banking or "ICBC Smart Invest" APP. Special Application is not required.

        8. Which channel(s) can customers place a Good Till Date order?

          Answer: Internet Banking and "ICBC Smart Invest" APP provide the Good Till Date order services.

        9. When will the Good Till Date order be automatically cancelled?

          Answer: Good Till Date orders may be rejected by HKEX (e.g. due to order price). Also, Good Till Dateorders will be cancelled if the expiry date is across specified corporate action's ex-date of thestock. System will not send out the instruction again for the above conditions. Customers can checkwhether the order placed is successfully accepted during trading hours. Customer should maintainsufficient transaction amount in the account.

        10. What are the differences between Good Till Date order and other instructions?

          Answer: Good Till Date order has the following differences:

          1. Inapplicable to place Good Till Day order with derivatives product (e.g. Warrants, CBBCetc.).
          2. If cancel the Good Till Date order after market close, the investable amount will be releasedinthe morning on next trading day.
        11. What are the features of Internet Securities Services?

          Answer:Internet Securities Services provide the following key functions:

          • Offer HK, SZSE/SSE and US Securities trading services
          • Provide cash and financing subscription (if applicable) for IPO subscription service.
          • Provide stock monthly contribution plan
          • Comprehensive portfolio overview of both Settlement Account and securities account.
          • Real-time/Delayed stock quote.
          • Comprehensive market information including market news, stock chart and market rankings.
          • Professional and intuitive stock data chart analysis.
          • Stock watch to alert you when target price is reached.
          • User friendly tools including trading transaction cost calculator.
        12. What kind of securities can be traded via electronic channels?

          Answer:At present, you can buy and sell all securities listed on the Stock Exchange of Hong Kong, eligible shares on the Shanghai Stock Connect / Shenzhen Stock Connect and US stocks listed in NYSE, NASDAQ or AMEX via electronic channels.

        13. How does the system process order for next trading day?

          Answer:For order placed after trading session, please note:

          1. System will not debit the investable amount immediately. Please ensure that sufficient balance is maintained at the Securities / Settlement Account before 8:00 a.m. on the trading date. Otherwise, the instruction cannot be handled.
          2. Please check your order status during trading hours to ensure whether your order placed has been successfully accepted. If the order has not been accepted, you can input the order again.
          3. Order can only be cancelled, but not modified, after placed.
          4. You can amend the order after 8:00 a.m. on the trading day. Alternatively, you can cancel and then re-submit the order.
        14. Do I have to input the order quantity in the board lot size?Do I have to input the order quantity in the board lot size?

          Answer:Odd lot and board lot orders of Hong Kong Stocks will be accepted for buy and sell orders traded via electronic channels, odd lot orders will also be accepted for sell orders. For SSE/SZSEstocks, board lot will be accepted for buy orders and non-board lot orders will be accepted for sell orders.Please note the expiry date when you input an order. In normal case, you can input neworder for the day or good till date order.

        15. How can I know my order has been received or executed by ICBC (Asia)?

          Answer:After placing an order via electronic channels, an order acknowledgement will be promptly issued with a unique reference number, which ensures that the order has been received by ICBC (Asia). After the order has been executed, subsequent e-mail or mobile short message will also be delivered to you indicating the current order status. You may also check the real-time status of specific orders on “Trade > Today’s Order/Order History” on "ICBC Smart Invest" APP or order status function on Internet Securities system. Please note that duplicated orders will be executed separately.

        16. How long will previous orders be kept on electronic channels?

          Answer: “Order Status” on mobile banking will show orders placed in the past 10 days. “Order status” on Internet Banking and “Today’s Order/Order History” on "ICBC Smart Invest" APP will show orders placed on Internet Banking/ Mobile channels in the past 60 days.

        17. How can I amend or cancel my order?

          Answer:You may amend or cancel any outstanding order by accessing “securities services > modify / cancel order” on Personal Internet Banking and Mobile Banking “Trading > Orders > Modify/Cancel” on "ICBC Smart Invest" APP. Our system will then pass your instruction to Stock Exchange of Hong Kong upon receiving your request. If you intend to amend the quantity, the new quantity must include the quantity which has been partially executed (if any). Please note: Once the order is placed for next trading day, it can only be cancelled but not modified. You may amend the order after 8:00 a.m. on the trading date by cancelling the order and then re-submit the order. For SSE/SZSE stocks, order can only be cancelled but not modified.

        18. Will someone call and notify me for the order execution results?

          Answer:No personal phone call will be given for orders placed via electronic channels, you can check the latest order status on “Order Status” on Internet Banking or Mobile banking and “Trading > Orders” on "ICBC Smart Invest" APP. If you have selected to receive notification by email and/or SMS, you will receive relevant notification when the order is ”Fully Executed” or ”Rejected”. ”Partially Executed” order status will also be issued after trading period.

        19. If I have placed an order via electronic channels, can I amend or cancel that order via Manned Securities Trading Hotline or branches?

          Answer:For security reasons, please amend or cancel your order by using the original order placing channel. In case of system failure, you can also amend or cancel that order via the Bank Securities Trading Hotline (852) 3471 8711.

        20. Whether the execution of transaction will affect my account portfolio in the same day?

          Answer:Yes, once an order is executed, your account position will be updated immediately.

        21. Can I use the pending stock or fund from recent buy / sell order before its settlement?

          Answer:Yes.

        22. How can I check my portfolio balance and securities on hand?

          Answer:You may access to “Investments > Buy / Sell Stock” and click “Account Balance” on Internet Banking / “Securities Services > My Stock” on Mobile Banking / “Trading > Positions” on "ICBC Smart Invest" APP to check your account balance, settlement details and holding securities.

        23. How can I review my recent transaction history?

          Answer:You may access to “Investments > Transaction History” on Internet Banking / “Transactions > Enquiry > History Transaction Records” on Mobile Banking / “Trading > Orders > Order History” on "ICBC Smart Invest" APP to check the trade transactions performed within the last 60 trading days (excluding the current trading day).

        24. How can I check stock prices or indices?

          Answer:

          1. Internet Banking:You can check the latest stock quotes, market news and indices via “Real-time Quote”, “Delayed stock quote” or “Market Information” on the ”Buy / Sell Stock” trading page from the ”Investments”. The service is provided by AASTOCKS.
          2. Mobile Banking: You can check real-time or delayed quotes in the ”Securities Service” and ”HK Stocks”. You can also check the real-time or delayed stock quotes in the ”Market Information” and ”Stock Quotes” of the ”HK Stocks”. The service is provided by AASTOCKS.
          3. "ICBC Smart Invest" APP: You can check the stock quote on “Market” and “Watchlist”. You may also enter stock symbol on “Trade” page for getting the real-time quote. The service is provided by Youyu Smart Technologies Limited.
        25. What is Quote Meter?

          Answer:The Quote Meter shows your monthly real-time quote entitlement and usage, which can be enquired on “Buy / Sell Stock” of “Investments” on Internet Banking / “Buy / Sell Stock” of “Securities Services” on Mobile Banking / ”Buy” or ”Sell” of “Trading” page on "ICBC Smart Invest" APP. You will get a fixed number of free real-time quote at the beginning of each month. For each successful buy / sell transaction, you will receive 100 additional free real-time quotes. Real-time quotes used in excess of your free entitlement for the month will be charged at HK$ 0.10 per quote for that month and rounded up to the nearest dollar with a minimum charge of HK$ 5. Any unused free real-time quote will be forfeited automatically at the end of the month.

        26. Can ICBC (Asia) alert me when a specific stock reaches my target price?

          Answer:Yes, Internet Banking offers a Stock Watch Alert function to remind customers when the interested stock reaches target price criteria, by sending an e-mail or SMS to customer (For details of charges, please refer to the information under Section “Investment > HK Stock > Market Information > Stock Watch Alert > Quote Meter“ on Internet Banking). For the selection of e-mail and/or SMS as the channel of notification alert, please set up the instruction under section “Investment > HK Stock > e-Tools > Stock Watch Alert“ on Internet Banking.

        27. How to use Stock & Index Watch Alert?

          Answer:

          1. Internet Banking : Firstly, select the stock of your choice by entering the correct securities code into the Stock Code box; then, choose the alert criteria (such as target price are equal to or greater than $100); after that specify the date when the above alert criteria remain valid. You may add any further alert criteria anytime (max. 5 alerts), or delete any alert item listed at the top which is still valid or already outdated.
          2. "ICBC Smart Invest" APP: Firstly, select the stock of your choice by entering the correct securities code into the Stock Code box; then click “Alert” at the bottom right of the quotation page, and set relevant stock price reminders and event reminders on the reminder setting page.
        28. How to calculate transaction costs of various orders?

          Answer:

          1. Internet Banking: You may have a brief idea of the transaction cost by going to Cost Calculator page, then indicate Buy / Sell action, order price and quantity, the system will instantly provide you with the total cost in different cost components for your reference.
          2. Mobile Banking and "ICBC Smart Invest" APP: The system will instantly provide you with the total costs in different cost components for your reference on the confirmation page of each buy/sell order.
        29. What is Market Ranking?

          Answer:In addition to specific stock price enquiry, ICBC (Asia) offer the following Market Ranking function for you to keep track of the market trend and fluctuation: Top 20 Market Gainers: The 20 securities with the largest percentage increase in price will be listed. Top 20 Market Losers: The 20 securities with the largest percentage decrease in price will be shown. Top 20 Turnover: The 20 securities with the greatest turnover in absolute terms will be ranked in list. Top 20 Volume: The 20 securities with the greatest volume in absolute terms will be ranked in list.

        30. What is the L/P Simulator? (Internet Banking only)

          Answer:To facilitate customers in evaluating their own investment portfolio, our Bank provides a portfolio simulator, which allows customers to simulate their investment outcomes. Moreover, ICBC (Asia) provide five simulation modules to suit customers different needs and choices, customers can conveniently set up portfolio and view all the details afterwards.

        31. What is the Securities Monthly Savings Plan? (Internet Banking and Branches only)

          Answer:Securities Monthly Savings Plan targets at providing convenient and preferential investment choice to suit the needs of customers who would like to invest regularly and continuously. Every month customers invest for a pre-fixed amount on local stocks (the minimum investment amount is HK$ 1,000 for every plan and must be a multiple of HK$ 500), and every plan can include at most 3 stocks, which is suitable for long-term savings and investment. By applying Securities Monthly Savings Plan via Internet Banking, you can enjoy special offer on the handling fee. The handling fee for each plan setup will be 0.25% of the Transaction Amount (Min.HK$ 50 inclusive of stamp duty, transaction levy and settlement fee). Please click here for charges.

        32. Under what situation should I pay for “Italian Financial Transaction Tax” (“Italian FTT”) and how is the tax amount determined?

          Answer:Customers who trade shares issued by Italian resident companies (e.g. Stock Code 1913 Prada S.P.A.) which listed on The Stock Exchange of Hong Kong Limited via our Bank are required to pay for the Italian FTT. The tax rate is 0.1%. Calculation method: Italian FTT is calculated based on daily net increase of customer's beneficial holding of the same share at account level on each settlement day x weighted average purchase price x 0.1%. The Italian FTT also applies to the derivatives (including warrants / CBBCs) of the above-mentioned stocks. For more details, please visit HKEX website or refer to our Bank for assistance. The above tax rate and calculation method etc. of Italian FTT may be subject to changes or further clarification on the Italian FTT law. Such third party costs, fees and charges are subject to change without prior notice and will be determined by ICBC (Asia). Customers should seek independent professional advice if they have any query or further enquiry regarding the Italian Financial Transaction Tax law.

        33. Am I required to select trade status notification?

          Ansert:Yes, you must select to receive trade status notification(s) when you trade via electronic channels. Notifications will be sent to you by SMS and/or email. Email notifications must be received while SMS can be selected. Customers can choose whether to receive SMS notifications on the transaction page of Internet Banking or Mobile Banking.

        34. If I did not register my mobile phone number and email address, can I still perform securities transactions via Personal Internet Banking?

          Answer:You must first go to ICBC (Asia) to add your mobile phone number or email address record before you can conduct securities trading transactions through Personal Internet banking. If you have a password token, you can register your mobile phone number or email address at “Settings > Personal Information Inquiry / Modification” on Personal Internet Banking. For other customers, please visit the branches to add your phone number or email address.

        35. How to deposit / withdraw share certificate?

          Answer:Customer can visit our Causeway Bay Branch, Central Branch and Tsim Sha Tsui East Branch for Share Certificate Deposit Service. Customer can fill in the share withdraw form in our branches for Share certificate withdraw services. At the time of collecting share certificate, customers are required to go to our bank service counter at Level 36, Tower 1, Millennium City 1, 388 Kwun Tong Road, Kwun Tong, Kowloon for the service, the service hour is from Monday to Friday, 9:30 a.m. to 5:00 p.m.

        36. How to deposit / withdraw share certificate?

          Answer:Customer can visit our Causeway Bay Branch, Central Branch and Tsim Sha Tsui East Branch for Share Certificate Deposit Service. Customer can fill in the share withdraw form in our branches for Share certificate withdraw services. At the time of collecting share certificate, customers are required to go to our bank service counter at Level 36, Tower 1, Millennium City 1, 388 Kwun Tong Road, Kwun Tong, Kowloon for the service, the service hour is from Monday to Friday, 9:30 a.m. to 5:00 p.m.

        37. How can I contact ICBC (Asia) for assistance on electronic securities services?

          Answer:Should you encounter any difficulty in placing orders via the electronic channels, you may call our 24-hour Customer Service Hotline at (852) 2189 5588, our Customer Service Officers will assist you on issues regarding electronic securities services.

        38. How to add stocks in watchlist ?

          Answer:You can add stocks in watchlist on "ICBC Smart Invest" APP via three approaches:

          1. Click the “+” sign at the bottom right corner on any stock details page;
          2. Click the search symbol at the upper right corner or the “+” sign at middle on the ”Watchlist” page, enter the stock code in the search box and click the “+” sign on the right;
          3. Click the search symbol at the upper right corner or the “+” sign at middle on the ”Watchlist” page, then click ”Import” at the upper right corner on the search page and upload a picture of legible stock list to import multiple stocks via picture identification.
        39. How to calculate cost of stocks in the position on "ICBC Smart Invest" APP?

          Answer:Cost of stocks is calculated based on IPO allotment result, buying, selling, deposit or corporate action of stocks.

          1. If IPO shares are successfully allotted into account of customer, IPO final price will be used for calculation of cost.
          2. If the customer buys stocks(or sell stocks), the cost will be calculated by mixing the purchase price(or sell price) and the original cost price.
          3. If the customer deposits stocks, the cost will be calculated by mixing the closing price of the day and the original cost price.
          4. If the stocks are deposited due to corporate action events (such as scrip dividends, bonus shares), the cost of deposited stocks will be defined as 0 and the cost of stocks will be calculated by mixing 0 and the original cost. If the stocks are deposited due to other corporate action events, the cost of deposited stocks will be defined as closing price of the day and the cost of stocks will be calculated by closing price of the day and the original cost.
          5. If the customer withdrawal stocks, cost of today’s stocks will be not influenced, but the quantity will be changed and cost of next day’s stocks will be influenced.
          6. The fee and charges will be excluded in the calculation of cost.
          7. The cost of stocks shown on "ICBC Smart Invest" is for reference only. For data accuracy, please refer to your latest statement.
        40. What are the service hours of electronic channels?

          Answer:Our online Securities Services offered via electronic channels are available during the following hours:

          Services Service hours
          Enquiry Service 24 hours per day
          Buy / Sell Stock 24 hours per day
          At-auction Limit Order
          (Hong Kong stock)
          Anytime (except Closing Auction Session); New order submitted during trading period will be effective on the same trading date; you can input order for next trading day after trading session
          Enhanced Limit Order
          (Hong Kong stock)
          Input same day order from 8:00 a.m. - 4:00 p.m. on trading dates.
          Remark: Order instruction may not be accepted if the trading session has been suspended by HKEX due to typhoon signal, black rainstorm signal or other reasons.