On 30 March 2022, the Bank publicly released the 2021 Social Responsibility Report (ESG Report) of Industrial and Commercial Bank of China Limited. This is the fifteenth corproate social responsiblity report that the Bank has prepared and released consecutively. Deloitte Touche Tohmatsu Certified Public Accountants LLP has performed independent third-party assurance for this report.

This report is divided into three chapters, namely, “Environment”, “Society” and “Governance”, highlighting ICBC’s efforts and achievements in green finance, low-carbon operation, customer service, inclusive finance, return to shareholders, social contribution, corporate governance, risk management, human resources and digital transformation, as well as social responsibility management and performance, among other domains of content ...