Home >Frequently Asked Questions >FAQs >Others
What's the reason(s) for downgrading the star rates of personal customers?
Determination of star rates is a dynamic process, which will be revalued every certain time spanning in accordance with the overall trade volume during this period, including deposit, investment, wealth management, consumption by bank cards, inter-city and cross-bank remittance, etc. You can improve your star rate by increasing your trading volume at the bank. In addition, for customers with negative lending rates, or overdrawing quasi credit cards for over 12 months, or with credit card default for more than 11 months, the star rates will be determined as quasi star rates.