Dear Customer,
ICBC (Europe) S.A Amsterdam Branch (hereinafter:”ICBC Amsterdam” or “the Bank”) would like to inform you that the telephone number 0086 1095588 will be officially used as the 24-hour customer service hot-line number from the 22nd of January 2021. To enable you to reach us through the hot-line, please follow the instructions as follows:
After dialing the number 0086 1095588, 1. Press 0 for English 2. Press 8 for Roaming service 3. Press 2 for Overseas roaming service 4. Press 0 for other region 5. Press 2 for English roaming service 6. Press 2 for European region 7. Press 6 for Amsterdam branch 8. Press 2 for Manual service.
Please be aware that 0086 1095588 is a Mainland China telephone number, if you are calling from a country or region outside Mainland China, extra international roaming charges may be incurred by your communication service provider.
In addition to the 24-hour customer service hot-line, you can also reach the Bank via the following contact details:
Email: sme@nl.icbc.com.cn (for corporate business only) Reception service number: 0031 205706666 (working days 09:30 – 12:30, 13:30 – 17:30) Fax: 0031 205706601
Yours Sincerely,
ICBC (Europe) S.A. Amsterdam Branch
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