(1)Chapter of Shopping Operation

    First, please confirm your VISA international personal quasi-credit card to have registered international card Internet Banking and registered VISA Shopping Verification Service. If you haven't registered VISA Shopping Verification Service, you can register it for your VISA Quasi-credit card with the function of Customer Service----Customer Info Change. The service comes into effect immediately after online self-help registration.

 1、User Online Shopping: roaming website worldwide. Choose commodities you like and put it into your shopping cart.

 2、Settlement for shopping with international card: confirm shopping list and press "Settle Now" button.

 3、Enter card info: enter the card number on which shopping VISA certification service is registered and other necessary info and then press "Confirm" button.

 4、Verify the feedback individual info and enter payment password: First check whether or not the personal info is correct in the visa shopping verification window popped out, enter payment password and finally press "Submit" button.

 5、Complete transaction: end the transaction this way and you can enjoy pleasure of the safe online shopping.

(2)Chapter of Knowledge

 1、Which of ICBC cards can use VISA shopping verification service?(Verified By VISA)？

    (International personal quasi-credit card among Peony series products can use visa shopping verification service)

 2、What benefit does online shopping through visa shopping verification service have?

 (1) Reduce risk of being stolen on the network and enable online shopping safer.

 (2) Free. You are required to pay no fee for online shopping by simply registering international card Internet Banking.

 3、In what way dose VISA shopping verification service guarantee safer online payment?

 (1) Personal confidential info displayed on shopping website must be the same set in the international card Internet Banking System by you. If not the online emporium is an unsafe one. You should stop the transaction immediately.

 (2) After confirming the emporium reliable, you need to enter payment password, which changes the current situation that online payment is made with only card number and expiry date and make your online shopping safer.

（3）Chapter of Management

 1、What role does confidential information play? How to change confidential information?  

    Confidential information is used to check whether your shopping website true or reliable. Then the confidential information displayed on the shopping website is the same as the information reserved in the international card Internet Banking System, this means it is a safe online emporium. You can change your confidential information in the Column of "Customer Information Change" by simply logging on ICBC international card Internet Banking system.

 2、What shall I do to change payment password?

    Change payment password in the Column "Change Payment Password" under Customer Service by logging on ICBC international card Internet Banking system.

 3、What if I forget the password?

    If you forget the password at online shopping, you can click "Forget Password" button and automatically come to ICBC Internet Banking Interface. Then enter "Prompt Note" to recollect original payment password.

 4、I entered a wrong password by mistake when shopping and the system says the card is locked. What shall I do now?

    To guarantee your password safer, according to regulations of international card Internet Banking Business, if password entered is wrong for six times a day, the account will be locked and it will be unlocked on the next day. The regulations are also applied to control of error entry of payment password for online visa shopping verification.

（4）Chapter of Shopping

 1、Which emporiums can visa shopping verification service be used?

    You can the service at all the overseas online emporiums providing visa shopping verification service but not at the domestic online emporiums.

 2、By what means shall I know which emporiums provide visa shopping verification service? ？

    You can judge it by checking whether there is [Verified by Visa] or [Verified by Visa VISA Shopping] logo or not on the website. If yes, you can enjoy safety and convenience of VISA Shopping Verification Service.

 3、Can I make online shopping at only online emporiums participating in VISA Shopping Verification Service after registering Shopping Verification Service?

    You can make online shopping at any overseas emporium with the quasi-credit card registering the service, not only the website emporium participating in Shopping Verification Service, since the service is available to make your online shopping safer instead of limiting shopping scope.

 4、May I use Shopping Verification Service at any computer?

    Yes you can use it at any computer and at any time.

 5、How does the online websites know that I have registered Shopping Verification Service?

    During online shopping, the emporium will automatically check whether your card number participated in Shopping Verification Service when you enter the quasi-credit card number and other necessary data. If the card has registered VISA shopping verification service, the system will automatically display a small window to confirm the password you entered, on which is ICBC logo. If the card has not registered VISA shopping verification service, the emporium will complete payment operation for you following the general online payment procedures.

 6、Shall I enter password every time I make online shopping, after I registered VISA shopping verification service?

    You need enter your shopping verification service password only when shopping at the special websites that have participated in VISA shopping verification service.

 7、Why isn't the small window for shopping verification service appeared at online shopping after I registered VISA shopping verification service?

    First, check whether your VISA credit card used has registered after VISA shopping verification service or not. Then check whether the shopping website participated in VISA shopping verification service or not. Only when the above conditions are met at the same time, is the small window for confirmation of password appeared. In addition, many shopping websites may have different websites or entrances. You are required to confirm correct website address of the emporium meeting VISA shopping verification service when shopping.

 8、What shall I do if the confidential information displayed in the window of the VISA shopping verification service is not the one that I reserve?

    Before you enter payment password every time, please make sure to confirm whether "Confidential Information" is the same as the one you sent in the international card Internet Banking System or not. If not, please stop the payment immediately and contact ICBC customer service center as soon as possible.