On the afternoon of November 19, an ICBC outlet in the Asian Games Town welcomed a respectful guest – Mr. Kim Hae-Jin, the Secretary-General of Asian Associated Wrestling Committee. This official from the Asian sports organization was totally impressed by the excellent services offered by the ICBC staffs: the business skill, the warm and heartfelt services and the fluency in foreign language.

On that day, Mr. Kim Hae-Jin came to the ICBC temporary outlet in the Technical Officials' Village to change currency. Before that, he asked for the exchange rate for Korean won, US dollars and Euro dollars. ICBC staffs fully answered all his questions in the first instant. While asking Mr. Kim in fluent Korean if any help was needed on the service, ICBC staff helped Mr, Kim fill in the forms and completed all the formalities quickly and efficiently. Mr. Kim Hae-Jin was totally satisfied with the ICBC services. He presented his name card to the ICBC staffs and took photograph with them. Later he wrote his sincere comments on the ICBC guest book, expressing his deep appreciation of the top-quality services of ICBC. Mr. Kim could not help talking with the ICBC staffs when exchanging money. He said this was his first visit to China. The modern urban construction, the high-standard Asian Games matches and best-in-class services from ICBC all left a deep impression in his mind.