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Dear customers:
To provide you with better services, we will upgrade and maintenance on our System from November 1 to November 2, 2025. During this period, service channels including Online Banking, Mobile Banking, Self-service Terminals, Telephone Banking, and Bank-Enterprise Connectivity will remain available. However, certain functions will be temporarily suspended. Details are as follows:
| Channel |
Suspended Business Type |
Suspension Time |
Personal Mobile Banking
Personal Online Banking
ICBC e-Life App |
Credit Card Issuance; Credit Limit Adjustment; Installment Services |
November 1, 22:00-23:00 |
| XinGuanJia payroll services |
November 2, 00:00-01:20 |
| ICBC e-Pay |
November 2, 03:00-03:40 |
| ICBC e-Life iShare Rewards, Non-real-name Card Activation, Card Replacement Progress Inquiry, Scan & Check Limit, Income/Expense Report (in "My" section), Coupon Center (in "Life" section), Bound Other-Bank Card Inquiry |
November 2, 03:00-04:00 |
Corporate Mobile Banking
Corporate Online Banking
Bank-Enterprise Interconnect |
Active Balance, Quick Redemption Amount Inquiry, Purchasable Amount Query for Active Wealth Management Purchases, Settlement Package Plan Inquiry & Purchase, Ultra-Long-Term Statement Detail Query & Download, Sub-wallet Fund Auto Aggregation, Bill Inquiry, Payee Directory Query & Maintenance, etc. |
November 2, 04:00-06:00 |
| Payroll Services; Agency Agreement Records Inquiry & Maintenance |
November 2, 00:30-01:10 |
| Enterprise Internet-Specific Financial Scenarios |
Rong e Ju B2C Payments, B2B Payments, Refunds, Financing and related services |
November 2, 04:00-05:30 |
| SMS Banking |
Cash Installment |
November 1, 22:00-23:00 |
ICBC Service Mini Program
ICBC Customer Service Official Account |
Bill Inquiry |
November 2, 03:00-04:00 |
| Self-service Terminal |
Credit Card Issuance; Credit Limit Adjustment |
November 1, 22:00-23:00 |
| Others |
Acquirer-Hosted Interbank Processing |
November 1, 04:00-05:40 |
| Message Push Service |
November 2, 00:00-01:00 |
| Acquiring Services: POS Transactions, Interbank ATM Transactions, Aggregated Payment (Merchant/Customer-initiated QR), Cardless Payment, Online Acquiring, Payouts, Merchant Application |
November 2, 04:00-04:40 |
| Delayed Alerts: ICBC Message Service (Inquiry/Subscribe/Modify), Personal Notice Deposit Account Open/Close, Certificate Time Deposit Open/Close |
November 2, 04:00-05:00 |
| Regulatory Escrow Cloud Platform and Payment Cloud related services |
November 2, 00:00-02:00 |
If you have any questions in business handling after system upgrading, please call 95588.
We apologize for any inconvenience caused, and thank you for your understanding.
It is hereby notified.
Industrial and Commercial Bank of China Limited
October 31th, 2025
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