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“ICBC Securities”- Frequently Asked Questions

“ICBC Securities”- Frequently Asked Questions

Login

1.	How can I login “ICBC Securities” to perform securities account enquiry and securities trading?
A:	You can login by your existing username/ account no./ card no. and password of ICBC(Asia) Mobile Banking or Personal Internet Banking on this application, then enter the SMS verification code according to the instruction. Afterwards, you will successfully login your ICBC(Asia) e-banking account and perform securities account enquiry and securities trading.

2.	If I have not applied ICBC(Asia) e-banking account, how can I apply?
A:	If you have applied ICBC(Asia) ATM card or credit card and the PIN respectively, you can enter the relevant information according to the instruction and apply e-banking account via “Register Now” on the login page of Personal Internet Banking or Mobile Banking.

3.	If I have not applied ICBC(Asia) securities account, how can I apply?
A:	You can apply via Personal Internet Banking “Account Services>Apply Account> Apply for Account Opening”, it will be effective upon one working day after successful application.

4.	Why are mobile no. and email address required to register in ICBC(Asia) to receive SMS verification code and email notification before logging on “ICBC Securities”?
A:	To comply with the latest requirement by Hong Kong regulatory institution and prevent unauthorized securities transactions, two-factor authentication and email notification are required for online securities account enquiry and transactions to ensure your account safety.

5.	If I need to change the mobile no. for receiving SMS verification code or the email address for notification, how can I arrange?
A.	If you have a Password Token, please change via ICBC(Asia) Mobile Banking “Me>Service and Setting>Change Contact Information” or Personal Internet Banking “Electronic Services>Security Center>Personal Information Enquiry/Modification”. If you do not have a Password Token, please arrange via any of our branches.

Face ID Login

What is Face ID Login service?

The Face ID Login service is a function that uses Face ID registered on your mobile device in lieu of your ICBC (Asia) personal internet banking user ID and password to confirm your identity to access the “ICBC Securities” App. It will bring an easy mobile securities trading experience to you. Please note you still have to perform SMS OTP verification to complete the login process. The Bank strongly recommends that you should read, understand and agree to the “Terms and Conditions for the use of the ICBC (Asia) biometric authentication service” before use. Also, you should read the mobile banking security tips from time to time via our website (www.icbcasia.com).

2.	Which device is Face ID Login service applicable?
A:	The Face ID Login service is only available on Apple iPhone X or later iPhone models with iOS 11 or above or such other electronic devices (as we may determine from time to time) that we may enable use with the Face ID Login service. At present, Face ID Login service is not applicable to smartphones with Android operating system.

How can I activate the Face ID Login service in ICBC Securities App?

You can activate the Face ID Login service following the steps below.
1.Go to the “Settings” page and switch on “Face ID Login Settings”
2.Log in the “ICBC Securities” App with your username/account no. and password
3.View and agree “Terms and Conditions”
4.Your mobile registered with the Bank will receive a six-digit SMS verification code. Please enter the verification code within 100 seconds.
5.Verify your Face ID
6.Setup completed, you can log in with Face ID immediately!

4.	Can I activate the Face ID/Fingerprint Login service by using the same ICBC (Asia) personal internet banking account on multiple phones?
A:	No, you can’t. Each ICBC (Asia) personal internet banking account user ID and password can only activate the Face ID/Fingerprint Login service on ONE phone only.

5.	If my Face ID cannot be recognized, can I still use my personal internet banking account user ID and password to login ICBC Securities App?
A:	Yes, you can log in ICBC Securities App with your personal internet banking account user ID and password at any time.

6.	If there is a Face ID of another person stored in my iPhone, can I still use the Face ID Login service?
A:	It is strongly recommended that you should only store your own facial map in your iPhone. You should remove another person’s Face ID from your iPhone before activation of the Face ID Login service. Once the Face ID Login service is activated, any Face IDs stored in your iPhone can log in your mobile banking account on the ICBC Securities App.

7.	How can I deactivate the Face ID Login service in ICBC Securities App?
A:	After login ICBC Securities App, you can deactivate the Face ID Login service by sliding “Face ID Login Settings” button to the left under “Settings”.

8.	Will ICBC (Asia) store my Face ID?
A:	Your Face ID will not be stored in the ICBC Securities app or anywhere within the Bank. You can use the Face ID stored on your device to access the ICBC Securities App.

Under which circumstances the Face ID Login service will be mandatorily suspended?

Your Face ID Login service would be suspended under the following circumstances.
1)Your ICBC (Asia) personal internet banking account and/or your mobile banking services is being suspended;
2)You reset or modify your ICBC (Asia) personal internet banking account user ID or password;
3)You terminate your ICBC (Asia) personal internet banking account and/or your mobile banking services via any channels;
4)If the Face ID/Fingerprint Login service is activated on multiple permitted mobile devices by using the same ICBC (Asia) personal internet banking account, the Face ID/Fingerprint Login service would be deactivated on all permitted mobile device except the latest one;
5)If one login to ICBC Securities App with another ICBC(Asia) personal internet banking account user ID and password on the same permitted mobile device to activate the Face ID Login service, the originally activated Face ID Login service will be deactivated or suspended immediately;
6) You reinstall ICBC Securities App; or
7) You transfer the ICBC Securities App to another permitted mobile device after backup.

10.	If my iPhone which had been activated for using Face ID Login service was lost or being stolen, what should I do?
A:	Please inform the case to our customer service representatives immediately. We may suspend your mobile banking service and/or may require you to change your ICBC (Asia) personal internet banking account login password, and re-register your Face ID for the usage of Face ID Login service.

11.	If I have an identical twin or sibling(s) bearing high resemblance to my facial appearance, can he/she access my ICBC (Asia) personal internet banking account using Face ID Login service?
A:	The probability of a false match using Face ID is different. For safety concerns, if you have an identical twin and sibling(s) bearing high resemblance to your facial appearance, please do not use Face ID Login service. If your facial appearance is undergoing a rapid stage of development, Face ID Login service may not retain the same accuracy or function properly.

Fingerprint Login

What is Fingerprint Login service?

The Fingerprint Login service is a function that uses fingerprint(s) registered on your mobile device in lieu of your ICBC (Asia) personal internet banking user ID and password to confirm your identity to access the “ICBC Securities” App. It will bring an easy mobile securities trading experience to you. Please note you still have to perform SMS OTP verification to complete the login process. The Bank strongly recommends that you should read, understand and agree to the “Terms and Conditions for the use of the ICBC(Asia) biometric authentication service” before use. Also, you should read the mobile banking security tips from time to time via our website (www.icbcasia.com).

Which device is Fingerprint Login service applicable?

The Fingerprint Login service is available on Apple iPhone 5s or later iPhone models with an operating system of iOS9 or above, or on Android phones with fingerprint recognition sensors and an operating system of android 6.0 or above, or such other electronic devices that we may enable use with the Fingerprint Service from time to time.
Fingerprint Login is available on following compatible Android devices: Samsung (Galaxy S9, Galaxy S7, Galaxy A9,)，LG (G5)，Huawei(P20 pro, Mate 10, Mate 9), Xiaomi(Xiaomi 9, Xiaomi 8 Lite, Redmi Note4X, Xiaomi 5), Vivo(X9, V11). More devices will be supported in future. It is recommended to log in with the same fingerprint used for registration to ensure successful login.

How can I activate the Fingerprint Login service in ICBC (Asia) Mobile Banking Application?

You can activate the Fingerprint Login service following the steps below.
1.Go to the “Settings” page and switch on “Fingerprint Login Settings”.
2.Log in the “ICBC Securities” App with your username/account no. and password.
3.View and agree “Terms and Conditions”.
4.Your mobile registered with the Bank will receive a six-digit SMS verification code. Please enter the verification code within 100 seconds.
5.Verify your Fingerprint.
6.Setup completed, you can log in with Fingerprint immediately!

4.	Can I activate the Face ID/Fingerprint Login service by using the same ICBC (Asia) personal internet banking account on multiple phones?
A:	No, you can’t. Each ICBC (Asia) personal internet banking account user ID and password can only activate the Face ID/Fingerprint Login service on ONE phone only.

5.	5.If my fingerprint(s) cannot be recognized, can I still use my personal internet banking account user ID and password to login ICBC Securities App?
A:	Yes, you can log in ICBC Securities App with your personal internet banking account user ID and password at any time.

6.	If there is a fingerprint of another person stored in my phone, can I still use the Fingerprint Login service?
A:	It is strongly recommended that you should only store your own fingerprint(s) in your phone. You should remove other person’s fingerprint(s) from your phone before activation of the Fingerprint Login service. Once the Fingerprint Login service is activated, any fingerprint(s) stored in your phone can log in your mobile banking account on the ICBC Securities App.

7.	How can I deactivate the Fingerprint Login service in ICBC Securities App?
A:	After login ICBC Securities App, you can deactivate the Fingerprint Login service by sliding “Fingerprint Login Settings” button to the left under “Settings”.

8.	Will ICBC (Asia) store my fingerprint(s)?
A:	Your fingerprint(s) will not be stored in the ICBC Securities app or anywhere within the Bank. You can use the fingerprint(s) stored on your device to access the ICBC Securities App.

Under which circumstances the Fingerprint Login service will be mandatorily suspended?

Your Fingerprint Login service would be suspended under the following circumstances.
1)Your ICBC (Asia) personal internet banking account and/or your mobile banking services is being suspended;
2)You reset or modify your ICBC (Asia) personal internet banking account user ID or password;
3)You terminate your ICBC (Asia) personal internet banking account and/or your mobile banking services via any channels;
4)If the Face ID/Fingerprint Login service is activated on multiple permitted mobile devices by using the same ICBC (Asia) personal internet banking account, the Face ID/Fingerprint Login service would be deactivated on all permitted mobile device except the latest one;
5)If one login to ICBC Securities App with another ICBC(Asia) personal internet banking account user ID and password on the same permitted mobile device to activate the Fingerprint Login service, the originally activated Fingerprint Login service will be deactivated or suspended immediately;
6)You reinstall ICBC Securities App; or
7)You transfer the ICBC Securities App to another permitted mobile device after backup.

10.	If my phone which had been activated for using Fingerprint Login service was lost or being stolen, what should I do?
A:	Please inform the case to our customer service representatives immediately. We may suspend your mobile banking service and/or may require you to change your ICBC (Asia) personal internet banking account login password, and re-register your fingerprint(s) for the usage of Fingerprint Login service.

Transaction (general information)

1.	Do I need to pay the service charges for using the “ICBC Securities” services?
A:	Service charges are required for online securities trading services, including securities brokerage, transaction levy, stamp duty and clearing fees. For more information on securities service fees, please click here for details.

Does “ICBC Securities” provide real-time stock quote?

For real-time stock quote, you will get a fixed number (basic:300, eAge Banking: 400, Elite Club/Private Banking: 500) of FREE real-time quotes at the beginning of each month. For each successful buy/sell transaction, you will receive 100 additional free real time quotes. Usage in excess of your free quote entitlement for the month will be charged at HKD0.10 per quote for the relevant month and rounded up to the nearest dollar with a minimum charge of HKD 5.00. Any unused FREE real time quote will be forfeited automatically upon expiry of the month.

3.	What are the service hours of “ICBC Securities”?
A:	Our online Securities Services offered through “ICBC Securities” are available during the following hours:

Service	Service Hours
Enquiry Services	24 hours per day
Securities Trading	24 hours per day
• At-Auction Limit Order	Anytime (except after Order Matching (Pre-opening session) to 4:00 p.m. on trading day); Input New Order during trading period will be effective on the same trading day, after trading session, you can input order for next trading day.
• Enhanced Limit Order	Anytime (except Closing Auction Session) Input New Order during trading period will be effective on the same trading day; after trading session, you can input order for next trading day.
• Odd-Lot Sell	Input same day order from 8:00am - 4:00pm on trading day.

Note: If the HKEX's trading session is cancelled due to typhoon, Black Rainstorm Warning or any other reasons, the order(s) you have placed may not be successfully accepted.

4.	What kind of securities can be traded on “ICBC Securities”?
A:	At present, all stocks and warrants listed on the Stock Exchange of Hong Kong can be traded on “ICBC Securities”. "At-auction Limit Order" and "Enhanced Limit Order" are applicable for HK stocks. Also, the listed SSE/SZSE stocks can also be traded on “ICBC Securities”.

How does the system process order for next trading day?

For order placed after trading session, please note:
1. System will not debit the investable amount immediately. Please make sure the Securities/settlement account has sufficient amount before 8:00a.m. on the trading date. Otherwise, the instruction cannot be executed.
2. Please check your order status during trading hours to ensure whether your order placed has been successfully accepted. If the order has not been accepted, you can input the order again.
3. Order can only be cancelled, but not modified, after placed.
4. You can amend the order after 8:00 am on the trading day. Alternatively, you can cancel and then re-submit the order.

6.	Do I have to input the order quantity in the board lot size?
A:	Odd lot size and board lot size orders of HK Stocks will be accepted for buy and sell orders on “ICBC Securities”, odd lot size orders will be also accepted for sell orders. For SSE/SZSE stocks, board lot size will be accepted for buy orders and non-board lot size orders will be accepted for sell orders.

7.	How long does the order last?
A:	Please read the expiry date when you input an order. In normal case, input new order during trading period will be effective on the same trading date. After trading session, you can input order for next trading day.

How can I know my order has been received or executed by the Bank?

After you place an order via Internet Securities Services channel, an order acknowledgement will be promptly issued with a unique reference number, which ensures that the order has been received by the Bank. After the order has been executed, subsequent e-mail or mobile short message will also be delivered to you indicating the current order status. You may also check the real-time status of specific orders on “Trading> Query> Order Status Enquiry” on “ICBC Securities”. Please note that duplicated orders will be treated and processed separately.

9.	How long will be previous orders kept on “Order Status Enquiry”?
A:	“Order Status Enquiry” will show orders placed on internet/ mobile channels in the past 10 days.

10.

How can I amend or cancel my order?

You may amend or cancel any outstanding order by accessing “Trading> Amend” on “ICBC Securities”. Our system will then pass your instruction to Stock Exchange of Hong Kong upon receiving your request. If you intend to amend the quantity, the New Quantity must include the partial filled (if any) quantity. Please note: Orders for next trading day only be cancelled, but not modified, after placed. You may amend the order after 8:00am on the trading date. Alternatively, you can cancel and then re-submit the order. For SHHK/SZHK order can only be cancelled, but not modified, after placed.

11.

Will someone call and notify me for the order execution results?

No personal phone calls will be given for orders placed via Internet Securities Services channel, you can check the latest order status on “Trading> Query> Order Status Enquiry”. If you have selected to receive notification by email and/or SMS, you will receive the notification when the order is "Fully Executed" or "Rejected". "Partially Executed" Order status will also be sent out after trading period.

12.	If I have placed an order through “ICBC Securities”, can I amend or cancel that order via Manned Securities Trading Hotline or branches?
A:	For security reasons, please use the original channel where you have placed your order to amend or cancel the order. In case of system failure, you can also amend or cancel that order via the Enquiry Hotline.

13.	Whether the execution of transaction will affect my account portfolio in the same day?
A:	Yes, once an order is executed, your account position will be updated immediately

14.	Can I use the pending stock or fund from recent buy/sell order before its settlement?
A:	Yes.

15.	How can I check my portfolio balance and securities on hand?
A:	You may access to “Trading> Holding” to check your account balance, settlement details and holding securities.

16.	How can I review my recent transaction history?
A:	You may access to “Trading> Query> Transaction History” and check the trade transactions performed within the last 60 trading days (excluding the current trading day).

17.	How can I check stock prices or indices?
A:	You can check the delayed stock quote on “Home”, “Market” and “Watchlist”. You may also click the button of "Quote" on “Buy” or “Sell” of “Trading” for getting the real-time quote. The service is provided by Shenzhen Fortune Trend Tech Co.,Ltd.

18.

What is Quote Meter?

The Quote Meter shows your monthly real-time quote entitlement and usage, which can be enquired on “Buy” or “Sell” of “Trading”. You will get a fixed number of FREE real-time quote at the beginning of each month. For each successful buy/sell transaction, you will receive 100 additional free real-time quotes. Real-time quotes used in excess of your free entitlement for the month will be charged at HKD0.10 per quote for that month and rounded up to the nearest dollar with a minimum charge of HKD 5.00. Any unused FREE real-time quote will be forfeited automatically upon expiry of the month.

19.	How to calculate transaction costs of various orders?
A:	The system will instantly provide you with the total costs in different cost components for your reference on the confirmation page of each buy/sell order.

20.

Under what situation should I pay for Italian Financial Transaction Tax (“FTT”) and how the tax amount determined?

Customers who trade shares issued by Italian resident companies (e.g. Stock Code 1913 Prada S.P.A.) which listed on The Stock Exchange of Hong Kong Limited via our Bank are required to pay for the Italian FTT. The tax rate is 0.1%. Calculation method:Italian FTT is calculated based on daily net increase of customer's beneficial holding of the same share at account level on each settlement day x weighted average purchase price x 0.1%. The Italian FTT also applies to the derivatives of the above-mentioned stocks. For more details, please visit HKEx Website or refer to our Bank for assistance. The above tax rate and calculation method etc. of Italian FTT may be subject to changes or further clarification on the Italian FTT law. Such third party costs, fees and charges are subject to change without prior notice and will be determined by the Bank. Customers should seek independent professional advice if they have any query or further enquiry regarding the Italian Financial Transaction Tax law.

21.

Am I required to select trade status notification?

Yes, you must select to receive trade status notification(s). You may select to receive SMS notification, and email notification is compulsory. If you wish to cancel SMS notification, please update on “Trading> Trade Notification Setting”. Your trade status notification(s) will be sent to the mobile no. and/or email address registered in our Bank. If you wish to change your contact information, please change via ICBC(Asia) Mobile Banking “Me> Service and Setting> Change Contact Information” or Personal Internet Banking “Electronic Services>Security Center>Personal Information Enquiry/Modification” with Password Token. If you do not have a Password Token, please arrange via any of our branches.

22.

How to deposit / withdraw share certificate?

Customer can visit our Causeway Bay Branch, Central Branch and Tsim Sha Tsui East Branch for Share Certificate Deposit Service. For Share certificate withdraw services, customer can fill the share withdraw form in our branches. At the time of receiving share certificate, customers are required to go to our bank service counter at Level 36, Tower 1, Millennium City 1, 388 Kwun Tong Road, Kwun Tong, Kowloon for the service, the service hour is Monday to Friday from 9:30am to 5:00pm.

23.	How can I contact the Bank for assistance on Internet Securities Services?
A:	Should you encounter any difficulty in placing orders via the internet channels, you may call our 24-hour hotline at (852) 2189 5588, our Customer Service Officers will assist you regarding Internet Securities Services queries.

Transaction (HK Stock)

1.	What are the trading sessions and the trading mechanism?
A:	From 9:00 a.m. to 9:30 a.m. - Pre-opening Session - Only POS securities will be processed. For details, please refer to HKEX web page. - Only At-auction Limit Order will be placed to the market for matching. - If you have placed your At-auction Limit Order, you are advised to check your order between 9:00 a.m. to Order Matching whether it has been successfully accepted and, if not, you may re-input your order before Order Matching. If your At-auction Limit Order price deviates 1.15 times or more from the market price, or is 0.85 times or less of that price, your order might be rejected by HKEX. Every order cannot involve more than 3,000 lots of shares. - At-auction Limit Order(s) cannot be modified or cancelled after 9:15 a.m. - After order matching in the Pre-opening Session, unfilled At-auction Limit Order will be converted to Limit Order and carried forward into the Continuous Trading Session after 9:30 a.m. on the same day. From 9:00 a.m. to 09:15 a.m. - Order Input Period - Input / Amend / Cancel Instructions are allowed. - Input of new at-auction limit order with price inside the price limit (within ± 15% from previous closing price) will be submitted to the market. (NOT applicable to pre-defined scenarios: In the absence of the Previous Closing, IPO stocks and stock resuming from trading suspension, etc. For details, please refer to HKEX web page.) From 9:15 a.m. to 9:20 a.m. - No cancellation Period - Amend / Cancel instructions are not allowed. - Buy / Sell orders with price aligned with HKEX’s requirement are allowed to input. From 9:20 a.m. to 9:22 a.m. - Random Matching Period - Amend / Cancel instructions are not allowed. - Buy / Sell orders with price aligned with HKEX’s requirement are allowed to input. - Order Matching will perform randomly within 2 minutes. From 9:30 a.m. to 4:00 p.m. - Continuous Trading Session - Enhanced Limit Order will be placed to market for execution. - Enhanced Limit Order will allow matching of up to ten price queues at a time.Unfilled quantity after matching will be stored in the system as a normal limit order at the input order price. - Enhanced Limit Order may not be successfully accepted by "HKEX" if the order price is better than the tenth price queue. From 4:00 p.m. to 4:10 p.m. – Closing Auction Session - At-auction Limit Order will be processed CAS Securities only. From 4:00 p.m. to 4:01 p.m. – Reference Price Fixing Period - You can input the order instructions during this period. Please check whether the order has been successfully accepted after 4:01 p.m. From 4:01 p.m. to 4:06 p.m. – Order Input Period - At-auction limit orders within the ±5% price limit can be entered on CAS securities. Outstanding orders can also be amended or cancelled during this period. From 4:06 p.m. to 4:08 p.m. – No Cancellation Period - At-auction limit orders can be entered. The prices of new at-auction limit orders must be between the lowest ask & highest bid recorded at the end of Order Input Period (i.e. recorded at 16:06), and no orders can be amended or cancelled. From 4:08 p.m. to 4:10 p.m. – Random Closing Period - The order rules from the No Cancellation period apply and the market closes randomly within two minutes.
2.	What is a "At-auction Limit Order" and "Enhanced Limit Order"?
A:	"At-auction Limit Order" is a limit order with a specified price which should not deviate 1.15 times or more from the market price, or is 0.85 times or less of that price. After order matching in the pre-opening session, unfilled at-auction limit orders will be converted to limit orders at the input price and carried forward to the continuous trading session. "Enhanced Limit Order" is similar to a limit order. An Investor should give clear instructions about the highest price or lowest price he is willing to pay or dispose. It will allow matching of up to ten price queues at the same time. The input order price of an Enhanced Limit Order can be matched up to nine spreads better than the best price on the other side of the market. Any unfilled quantity of an Enhanced Limit Order after matching will be converted into a Limit Order at the input order price. The Bank accepts order price within 200 spreads of the market price. The Enhanced Limit Order will be passed to the HKEX for processing once it falls within the 15 spread range of the market prices. Any subsequent amended order price that deviate more than 24 spreads of the market price might be rejected by HKEX.

What is HKEX's spread table?

Prices of Securities (HKD)	Minimum Spread (HKD)
0.01 - 0.25	0.001
0.25 - 0.5	0.005
0.5 - 10	0.01
10 - 20	0.02
20 - 100	0.05
100 - 200	0.10
200 - 500	0.20
500 - 1,000	0.50
1,000 - 2,000	1.00
2,000 - 5,000	2.00
5,000 - 9,995	5.00

4.	How do I know the status of my trade order?
A:	Our services let customers enquire about or acknowledge real-time trade order status. Here are the details of various status messages:

Status Message	Description
Waiting Placed	The order has not been executed and is waiting for the response of the stock exchange.
Placed	The order has been placed at the market and is queued for execution.
Fully Executed	All quantities of the order have been successfully traded in the market.
Partially Executed	Only part of the order quantities have been successfully traded in the market.
Waiting Modified	The modification instruction has not been executed and is waiting for the response of the Stock Exchange.
Modified	The order has been successfully modified according to your specification.
Waiting Cancelled	The cancellation instruction has not been executed and is waiting for the response of the Stock Exchange,or waiting for release the hold fund.
Cancelled	The order has been successfully cancelled.
Partial Cancelled	Only part of the order quantities have been successfully cancelled.
Placement Rejected	Sorry, your Buy/Sell order is rejected with the following details:
Cancellation Rejected	Sorry, your cancellation instruction is rejected with the following details:
Modification Rejected	Sorry, your modification instruction is rejected with following details:
Waiting Process	Order is waiting for processing. Please make sure the settlement account has sufficient amount before 8:00a.m. on the trading date. Otherwise, the instruction cannot be executed.
Price Monitoring	Order is monitored by system. It will be passed to the HKEX for processing once it falls within the 15 spread range of the market price,in continuous trading session, or will be passed to the HKEX for processing once it falls within the scope of price limit in closing auction session.

How does the Bank handle the orders when typhoon signal no. 8 or above is lowered or when the black rainstorm warning is discontinued ?

If typhoon signal no. 8 or above is lowered or when the black rainstorm warning is discontinued, the Bank will handle the orders as described below :
a. Before pre-opening session starts
When pre-opening session starts, the auction limit orders placed via the Bank will be sent to HKEX as usual. Other orders will be handled in Continuous trading session and sent out to HKEX' once they fall within the conditions as defined by the Bank from time to time.
b. When trading in the pre-opening session is suspended but resumes either in the morning session or afternoon session
If the HKEx's trading session is cancelled due to typhoon, Black Rainstorm Warning or any other reasons, At-Auction Limit orders you have placed may not be successfully accepted. When the trading operation is resumed in the morning / afternoon session, the Bank will monitor the orders, orders will be transmitted to HKEx's AMS/3 once they fall within the conditions as defined by the Bank from time to time. The Bank reserves the right to amend the above operation from time to time.

6.	How will the HK stock odd lots be sold?
A:	The HK stock odd-lot order will be executed manually, which may take longer processing time. The odd lot orders will be traded at the prevailing odd lot market prices. The odd lot market price will usually be lower than the prevailing board lot market price and the transaction amount may not be able to cover the transaction fee. The Bank reserves the right to reject such order. If you sell a stock more than once a day, your transactions would be combined into one sell order (including odd lot shares), so as to save more for you.
7.	Can I amend odd-lot order?
A:	Odd-lot sell order can only be cancelled by cannot be modified after placed.

Transaction (SHHK/SZHK Stock Connect)

1.	How can I apply for Shanghai-Hong Kong (SHHK) Stock Connect and Shenzhen-Hong Kong (SZHK) Stock Connect Trading Service?
A:	After you have opened securities account and registered CNY settlement account, you may participate in Northbound Trading Service by accepting the terms & conditions and customer declaration of SHHK and SZHK, and the Processing of Personal Data Statement concerning China Stock Connect Northbound Trading. You can accept the terms & conditions and customer declaration of SHHK and SZHK, and the Processing of Personal Data Statement concerning China Stock Connect Northbound Trading via Internet Banking / Mobile Banking on the page of ‘Application for SHHK/SZHK Stock Connect Northbound Trading Services’, or you may visit any of our branches to apply the trading service. It would normally take about 3-4 working days to become effective.
2.	Why need to sign the Processing of Personal Data Statement concerning China Stock Connect Northbound Trading?
A:	According to the HKEx announcement, Northbound Investor ID Model has to be implemented on 26 September 2018, you are required to provide your authorization and consent to the Bank to the collect, store, use, disclose and transfer the personal data relating to you as required as part of our Stock Connect Northbound Trading Services. For more details, please refer to the HKEx website.
3.	What will be the impact if the customer does not agree the Processing of Personal Data Statement concerning China Stock Connect Northbound Trading?
A:	If you do not agree the Processing of Personal Data Statement concerning China Stock Connect Northbound Trading, the Bank could only input Northbound sell order (but not any Northbound buy order) for you.
4.	For SSE/SZSE securities, all securities transactions are settled in HKD?
A:	No. The stock connect in Northbound transactions are settled in RMB. You must open CNY account under the securities account for all SSE/SZSE securities transactions.
5.	Do I need to pay for the transactions of SSE/SZSE securities by Internet Banking / Mobile Banking Securities Services?
A:	Charges incurred from the transaction are required to be paid for online securities trading services, including but not limited to securities brokerage, handling fee, securities management fee, transfer fee and stamp duty. For more information on securities service fees, please check our service charges for details.
6.	How long does the SHHK/SZHK order last?
A:	Please read the expiry date when you input a SHHK/SZHK order. Input new order during trading period will be effective on trading date, after trading session, you can input order for next trading day.
7.	How does the system process the SHHK/SZHK order for next trading day?
A:	For order placed after trading session, please note: 1. System will not debit the investable amount immediately. Please make sure the Securities/settlement account has sufficient amount before 8:00a.m. on the trading date. Otherwise, the instruction cannot be executed. 2. Please check your order status during trading hours to ensure whether your order placed has been successfully accepted. If the order has not been accepted, you can input the order again. 3. Order can only be cancelled, but not modified, after placed. 4. If you want to amend the order, you can cancel and then re-submit the order.
8.	Can I use the funds from selling in Northbound securities to buy a new securities in Northbound, while the funds will be settled in the next trade day?
A:	Yes.
9.	How do I know the SSE/SZSE securities trading status of my trade order?
A:	Our services let customers enquire about or acknowledge real-time trade order status. Here are the details of various status messages:

Status Message	Description
Waiting Placed	The order has not been executed and is waiting for the response of the stock exchange.
Placed	The order is waiting for the response of the SSE/SZSE. Or the order has been placed at the market and is queued for execution.
Fully Executed	All quantities of the order have been successfully traded in the market.
Partially Executed	Only part of the order quantities have been successfully traded in the market.
Waiting Cancelled	The cancellation instruction has not been executed and is waiting for the response of the Stock Exchange.
Cancelled	The order has been successfully cancelled.
Partial Cancelled	Only part of the order quantities has been successfully cancelled.
Placement Rejected	Sorry, your Buy/Sell order is rejected.
Cancellation Rejected	Sorry, your cancellation instruction is rejected.
Waiting Process	Order is waiting for processing. Please make sure the settlement account has sufficient amount before 8:00a.m. on the trading date. Otherwise, the instruction cannot be executed.

10.	What are the service hours for trading of Northbound Securities?
A:

Trading Sessions	SSE/SZSE	Input orders into China Stock Connect System (CSC)
Opening Call Auction		09:15 - 09:25	09:10 - 11:30
Continuous Auction (Morning)		09:30 - 11:30	09:10 - 11:30
Continuous Auction (Afternoon)	13:00 - 14:57	12:55 - 15:00
Closing Call Auction	14:57 - 15:00	12:55 - 15:00

11.	What are the main features for Northbound Trading Service?
A:

	SSE	SZSE
Eligible Stocks (Please refer to the HKEX website for the list of eligible stocks in Northbound trading)	Constituent stocks of the SSE 180 Index and SSE 380 Index, A shares of SSE-SEHK A+H (with market capitalisation at least RMB 6 Billion)	Constituent stocks of the SZSE Component Index, SZSE Small/Mid Cap Innovation Index, A shares of SZSE-SEHK A+ (with market capitalisation at least RMB 6 Billion)
Currency	RMB
Stock Code	Must be 6 digits
Lot Size	100 shares (must be lot sizes by buy order)
Price Spread	RMB 0.01
Max Order Size	1 million shares
Price Limit	There is a general price limit of ±10% .
Trading Restrictions	Day trading is not allowed.
Amend Order	Order amendment is not allowed.
Order Types	Limit orders only (Limit orders can be matched at the specified or better price)
Odd Lot Trading	Odd lot trading is allowed for sell order only (The matched quantity of a board lot buy/sell order can eventually include odd lot.)
Settlement Cycle	Money settlement for Northbound trades: T+1 day

12.	Can I withdraw the physical scrip securities through Northbound Stock Connect?
A:	No. Since SSE/SZSE Securities are issued in scripless form, physical deposits and withdrawals of SSE/SZSE Securities into/from the CCASS Depository are not available. Investors can only hold SSE/SZSE Securities through their brokers/custodians. Investors’ ownership of such is reflected in their brokers/custodians’ own records such as client statements.
13.	What is the arrangement under Holiday conditions?
A:	Northbound trading only available on both markets are business day and providing settlement service.
14.	For SSE/SZSE securities, are we protected by Hong Kong investor compensation fund?
A:	No. The current Investor Compensation Fund does not cover any Northbound activities.
15.	Can I subscribe for SSE/SZSE Securities IPO?
A:	No. SSE/SZSE securities do not support initial public offering.
16.	What is the contingency arrangement under severe weather conditions?
A:	a. If typhoon signal number 8 or above and/or black rainstorm warning is issued in Hong Kong before the Hong Kong market opens, Northbound trading will not open. For details, please refer to the HKEX website. b. If typhoon signal number 8 or above is issued in Hong Kong after SSE’s and SZSE’s market have opened, trading will continue for 15 minutes during which order input and cancellation will be allowed. After 15 minutes, only order cancellation is allowed until the close of SSE’s market or SZSE’s market.

RMD Denominated Stock Services

How to trade RMB denominated stock via “ICBC Securities”?

Please be aware that you must fulfill the following criteria before trading RMB denominated stock via Internet Banking services.

You have applied Consolidated Investment account (Securities) with Internet banking services.

You have applied RMB account and registered it as the Securities settlement account (Only available to Hong Kong Identity Card holders).

Personal Customers: You can apply via "Securities">"Securities"> "Register CNY Settlement Account" using the horizontal menu, and “Investments”>"Securities">" Register CNY Settlement Account" using the vertical menu on Internet Banking. If you do not have any RMB account, please apply a new account via Internet Banking or branches.

Joint Name or Company Customers: Please visit any branch to apply RMB account and register the RMB settlement account.

Please ensure your RMB account has sufficient balance. For personal customers, the maximum total daily exchange limit is CNY20,000 per customer.

2.	Can I select HKD account for trading RMB denominated stock? Or select RMB account for trading HKD denominated stock?
A:	No. The securities and settlement account must have the same currency denomination, please ensure your relevant account has sufficient balance. Moreover, the account balance, pending settlement amount and investable amount for the HKD and RMB settlement accounts are calculated separately.

Is there any difference between trading securities in HKD and RMB via “ICBC Securities”?

The trading hours and service functionality are basically the same between securities in HKD and RMB. However, RMB denominated securities transaction will be settled in RMB (including but not limited to, subscription/share price, brokerage commission, stamp duty, Securities and Future Commission ("SFC") levy, SEHK trading fee, and other fees and charges). For any fees and charges that involve exchange of RMB against HKD, it will be calculated based on the exchange rate published by the Stock Exchange of Hong Kong Limited ("SEHK") on the same trading day.

How to calculate stamp duty for non-HKD listed products?

The stamp duty rate is 0.1% of the transaction amount for securities. For stamp duty purposes, if the transaction amount is in a currency other than HKD, it should be converted into HKD by using the exchange rate determined by the HKEx.

For example,

Purchase of 10,000 XYZ shares @RMB 12.52 on T day

Exchange rate: 1.176 for T day

Step 1: Transaction Amount in HK$ equivalent:

10,000 x RMB12.52 x 1.176 = HK$147,235.20

Step 2: Stamp duty in HK$:

HK$147,235.20 x 0.1% = HK$148 (round up to the nearest $)

The exchange rates for each trading day are made available on the HKEx website by 11:00 am or earlier on that day.

You may check the exchange rates at: http://www.hkex.com.hk/eng/market/sec_tradinfo/stampfx/2011stampfx.htm

What are the risks for trading RMB denominated securities ?

Investment involves risk. The prices of the securities may move up or down and may become valueless. It is as likely that losses will be incurred rather than profit made as a result of buying and selling securities.

Investors should carefully consider all of the information in the offering documents including the risks and uncertainties prior to making an investment in the RMB denominated securities.

RMB is not freely convertible. Conversion between RMB and foreign currencies (including Hong Kong dollar) is subject to PRC regulatory restrictions which may affect the liquidity of the RMB denominated securities.

As RMB denominated securities are new types of product, there may not be regular trading or active market. Therefore you may not be able to sell your investment on a timely basis, or you may have to sell the product at a deep discount to its value.

Exchange rate risk - the Hong Kong dollar value of your investment will go down if the RMB depreciates against the Hong Kong dollar.

6.	Does the bank provide margin service for trading RMB denominated securities?
A:	No.

Cash IPO

1.	What is an IPO?
A:	IPO stands for Initial Public Offering. It is the first time a company issues securities to investors. The newly issued securities will be listed on a stock exchange.
2.	What are the risks associated with IPOs?
A:	IPO Subscription is over investors’ needs: In some cases, IPO may be oversubscribed. The company may go through an allocation process to determine whether an investor will receive any securities and, if so, in what quantity. In view of potential not receiving the full amount of securities in case of over-subscription, an investor may be tempted to subscribe for more quantity than he intends to. The investor will receive all the quantity applied for and incur the full cost, if the IPO is not oversubscribed. Market risk: There is a risk that the company's share price will drop below its initial IPO price, once the company's securities commence trading (on the stock market or otherwise). Securities prices will fluctuate over time. Business risk: Before your application for IPO shares, it is vital to understand the nature of business you are investing in. Thoroughly study the offering documents, prospectus, financial reports and even seek professional advice before making any decision to invest. Customers can apply for IPO shares and other securities online by accessing our Securities APP to read the offering documents then fill in the IPO application form and settle the payment online by Securities APP.
3.	What are “Securities APP eIPO” services?
A:	“Securities APP eIPO” refers to the IPO application services that are available in our Securities APP. The services available include offering particulars, application submission online and enquiry services.
4.	Are all IPOs available in Securities APP eIPO?
A:	No. Only selected IPOs will be made available in our Securities APP eIPO services. You can search the current IPO in “Securities APP”.
5.	Do I need to register for Securities APP eIPO?
A:	No. If you have registered for our Securities APP Services, you can use the Securities APP eIPO services.
6.	What are the service hours of Securities APP eIPO services?
A:	Securities APP eIPO services are available 24 Hours (System will not debit the investable amount immediately after Securities Trading session, please ensure the Securities/settlement account has sufficient amount to cover the subscription application before 8:00 a.m. on next business day.). You can submit your eIPO application for a specific IPO once the official lodging time commences. The application deadline for Securities APP eIPO application will be 4:00 p.m. on the day before the official closing date of that IPO.
7.	How do I know whether my eIPO application has been successfully submitted?
A:	You can refer to the "IPO > IPO Application > Applied" for the details of your eIPO application.
8.	Can I amend or cancel my Securities APP eIPO application?
A:	No, once you confirm the Securities APP eIPO application, we will start processing and you cannot amend or cancel your application.
9.	When will the application amount be debited from my account?
A:	The application amount (including any charges, if applicable) will be held from your account upon your confirmation of your Securities APP eIPO application. Such amount will then be debited from the account on the official IPO closing date.
10.	How do I know if any shares have been allotted or not?
A:	If your application is successful, we will notify you by an advice. You can also check the "IPO > IPO Application > Applied" for the allotment result. Besides, the Bank will also send the allotment result to the email address and/or mobile phone number provided by you in your application.
11.	If my Securities APP eIPO application is unsuccessful, when will I receive the refund?
A:	Refund amount will be credited to your account after our receipt of the refund from the Issuer.
12.	How can I eligible to apply for Securities APP eIPO?
A:	You must be 18 years of age or older and have our securities account.
13.	Can I have multiple application?
A:	Where multiple applications are not permitted, multiple and suspected multiple applications will not be accepted and the bank is authorised but not obliged to act on the last instruction given or purported to be given by you where the bank receives more than one instruction (whether through Securities APP eIPO Services or otherwise) from you.
14.	Can I apply for any number of shares?
A:	Applications must be in one of the numbers set out in the offering documents and indicated in the Securities APP eIPO Application screen.
15.	Any charges would be included in the Application amount? allotted or not?
A:	Application amount would include 1% brokerage, 0.0027% SFC transaction levy and 0.005% Hong Kong Stock Exchange Trading Fee.
16.	What are the charges involved if I apply the IPO through ICBC(Asia) Nominee (Yellow Form)?
A:	Handling fee for application via electronic channel is HKD50.00.
17.	I have read the IPO details and related document before; do I have to review the document every time?
A:	There may be variations on offering details for individual IPOs; and thus you need to read and understand the Online Prospectus, Terms & Conditions and read the document.
18.	Can I apply IPO via Joint Account?
A:	Yes, but other account holders cannot apply the same IPO via own or other joint accounts.

IPO Financing

1.	What is IPO Financing?
A:	The Bank offers Securities APP eIPO Financing services to Personal Customers only. You can submit your IPO application together with an application for IPO loan, which can increase your investment capital. The Bank may consider offer loan up to 90% of the value of shares subscribed, therefore your deposit can be as low as 10% of the total application subscription amount
2.	Is this financing applicable to all the IPO?
A:	No, IPO Financing will be subject to the Bank's absolute discretion on case by case scenario.
3.	What account do I need to open for application of IPO financing?
A:	Personal customers can apply IPO together with the financing services via Securities APP with Securities Cash account or Securities Margin account. Allotted shares will be held in the name of the Bank nominee company (ICBC(Asia) Nominee Limited and/or ICBC(Asia) Securities Limited) on your behalf
4.	What are the service hours of eIPO Financing services?
A:	Securities APP eIPO services are available 24 Hours no matter you apply IPO with or without IPO financing services (System will not debit the investable amount immediately after Securities Trading session, please ensure the Securities/settlement account has sufficient amount to cover the subscription application before 8:00 a.m. on next business day.). You can submit your eIPO application for a specific IPO once the official lodging time commences. The application deadline for Securities APP eIPO application will be 4:00 p.m. on the day before the official closing date of that IPO. We consider IPO financing application on First-come-First serve basis.
5.	What are the procedures to apply for eIPO financing online?
A:	Application 1. You can access "IPO > IPO Application" page to view IPOs which accept application via Internet Banking Service. If you would like to apply the IPO together with the financing services, please click "Fin. IPO". 2. Before apply, please click the "Online Prospectus" and read the provisions, prospectus and declaration form of third party referral to ensure you are qualified for applying the IPO according to the requirements listed in the prospectus. 3. Input IPO Application and loan details Please select One-stop price (if applicable) to apply IPO financing with fixed quantity and interest. Alternatively you can select to input application quantity and loan amount/ratio. You can click "Calculate Charges" and system will display the Interest amount, Interest rate, debit amount (deposit) and loan amount according to the selected application quantity and loan ratio. 4. Application cannot be cancelled nor modified via Securities APP after submission. 5. Please make sure the account has sufficient amount for the debit amount (deposit). Otherwise, the Bank shall have sole discretion to reject your application. 6. Subject to the Bank's approval, the IPO financing is considered on a first come first served basis. Successful submission of your IPO loan application should in no way be interpreted as a sign your application has been approved by the Bank. Application and Repayment Allotted Shares 1. Application and Repayment Allotted shares and/or refund amount will be paid to your account on Allotment Date. The Bank will notify you the allotment result via SMS/Email. 2. If the refund amount is not sufficient to settle the loan amount, the Bank will debit the outstanding amount from your settlement account. 3. The loan and interest will be repayable on demand and, in the absence of a demand, within 5 business days after we have notified you of your subscription result. 4. If any part of the loan or interest thereon is not paid when due, we may without notice sell any or all of the securities allotted to you and use the sale proceeds after deducting all reasonable expenses to pay any amounts owing by you, in the order we reasonably select. You will charge to us all rights arising from your application and all securities allotted to you as continuing security for the payment of all amounts owing by you to us. You will within the time required by us do all things which we reasonably require to perfect our security interests.
6.	What is One-Stop Price?
A:	One-Stop Price is the loan interests for application quantity as defined by the Bank. The default loan amount is 90% of the application amount, you have to deposit 10% of the application amount. It is subject to the Bank's decision for every IPO to provide the One-Stop Price.
7.	How to calculate the interest payment for the loan?
A:	Interest Payment = Application Amount x Loan Tenor/365 Days x Interest Rate. Loan Tenor is from date of advance up to full repayment. Interest rate on financing will be subject to current market environment and varies among securities
8.	Is there any maximum financing limit applicable?
A:	Yes. The Bank maintains a maximum financing limit for each IPO (if applicable) apply via online, while there is overall limit for applying several IPOs concurrently. We consider IPO financing application on First-come-First serve basis. On the other hand, you have to make sure the account has sufficient amount as security deposit or the Bank shall have sole discretion to reject your application.
9.	Is there any minimum requirement for the loan amount?
A:	Yes. The Bank has minimum loan amount for each IPO, if applicable, please read the details in the application page.
10.	When I apply IPO financing via Securities APP, system rejects and display "Sorry, the maximum financing limit is exceeded. This transaction has not been processed", can I still apply this IPO?
A:	You can change the loan ratio or apply without financing services. Besides, you can apply the IPO financing services via the branch, but there is a maximum loan amount for the application via branch. Please be aware no matter which application channels, you can apply the same IPO once only. Multiple and suspected multiple applications will not be considered.

Securities Good Till Day order

1.	What is Securities Good Till Day order?
A:	Good Till Day order allows customers to specify the expiry date up to the fifth trading day through “ICBC Securities” APP. The order will be sent to HKEX system before the expiry date if not executed. The order will be classified as “Good till day order” in order status enquiry.
2.	Can all customers place Securities Good Till Day order?
A:	Customers with securities account can place Good Till Day order through personal / business internet banking and “ICBC Securities” APP. Application is not required for the services.
3.	Which channel(s) can customers place a Good till day order?
A:	Good Till Day order service is available in Internet Banking and "ICBC Securities" APP. The service is not available in Mobile Banking at the moment.
4.	When will the Good Till Day order be automatically cancelled?
A:	Good till orders may be rejected by HKEX (e.g. due to order price). Also, Good Till Date orders will be cancelled if the expiry date is across specified corporate action's ex-date of the stock. System will not send out the instruction again for the above conditions. Customers can check whether the order placed is successfully accepted during trading hours. Customer should maintain sufficient transaction amount in the account.
5.	When will the Good Till Day order be automatically cancelled?
A:	1. Customers cannot place Good Till Day orders for derivatives product (e.g. Warrants, CBBC). 2. If customers cancel Good Till Day orders after market close, the bank will release the investable amount in the morning of the next trading day.

Terminate an account or service

If you want to terminate your accounts or services, please visit any one of our branches.

To borrow or not to borrow?Borrow only if you can repay!