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Overseas Telephone Banking
 

I. Introduction
Overseas Telephone Banking uses the Computer Telephony Integration (CTI) technology to deliver financial services to users such as loss reporting, enquiry, via interactive voice response (IVR) system or call desk service.

II. Features and Advantages
1. Timeliness: To get further information in real time, just call global or local customer service hotline. Services are available through interactive voice response system or call desk 24 hours a day, 7 days a week.
2. Convenience: If you are inconvenient to go to ICBC outlet for banking activities, just call Telephone Banking customer service hotline to ask for details or report loss.

III. Target Clients
ICBC customers in Macau, Singapore, Indonesia, Frankfurt and Canada.

IV. Sign Up
For ICBC customers in Macau to use services for registered customers, they have to register Telephone Banking at the outlets first. For ICBC customers in other areas and non-registered customers in Macau, they can directly call customer service hotline and get the services for non-registered customers.

V. Considerations
1. Currently only ICBC customers in Macau can register Telephone Banking at the outlets. Moreover, they can only use master A/C to logon overseas Telephone Banking.
2. Password must be verified when reporting loss via overseas Telephone Banking. For customers who only choose signature/seal accounts during account opening, they cannot report loss via interactive voice response system in overseas Telephone Banking.  

Responsibility Statement: The contents on this page are for reference only. The ultimate power of interpretation is under the Industrial and Commercial Bank of China Limited. For part of the contents, notice and specific regulations of local branches shall prevail.


(2016-10-24)
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